World Toyota

If I could've given this dealership a negative 5 star I would have. Honestly the most horrific experience I've had at a dealership thus far. I negotiated prices over the phone before going to the dealers I would have. Honestly the most horrific experience I've had at a dealership thus far. I negotiated prices over the phone before going to the dealership because it's a 30-40 min drive from where I live. After much going back and forth, we finally settled on a price. I asked numerous times (probably 10 or more times) if the price was assured and Jeff Tallent, the general sales manager as well as Chris Yawson, the salesmen guaranteed this drive out price. After arriving at the dealership and speaking with Chris, he gives up a price that is $1200 more expensive than what we had agreed on over the phone. I then told Chris that this is not the price we agreed on and had to explain everything that we had just gone over on the phone just a few hours before. So he goes back to the sales managers and discusses the price over again, meanwhile we are left to wait as they endlessly have a debate about the price that was supposed to already be set in stone. We had a better deal awaiting us at another dealership, and that dealership was about to close so we just decided it's taking to long here and they just wasted our time and lied to us about the price so we were going to leave. We said that we'd only wait 5 more min. The 5 min passed and of course, no results so Chris said he'd try again. Meanwhile, we tried to talk to Jeff, the general sales manager that we talked to on the phone. Rudely, he just ignored us and didn't even bother to acknowledge us. Fed up and irritated, we quickly left the dealership to try and get to the other dealership in time before they closed. As we're about to drive off, Chris Clay who is the top sales manager at World Toyota comes and bangs out car window demanding that we give the forms back that we had only half filled out saying he was going to arrest us for theft. Since it had all my personal information on it, I obviously wasn't going to hand it over so I started scribbling out all the information. After telling him that we were lied to and about how much time we had wasted, he said that he really didn't need that form back. All in all, Chris and Jeff promised a deal over the phone that they knew they couldn't fulfill, but decided to lie to us and tell us it'd work just so we would come over to the dealership. After leaving the dealership, I got an email from the other sales manager named Zed Shipley who said that WE were the one's being rude and that there was no way that any dealership could beat their deal. Well guess what..?? 2 hours later..we're driving out with a new car nearly more than a $1000 cheaper than what they offered. DO NOT go to this place if you want to maintain your sanity. More

Mariam Davis at World Toyota in Atlanta was very helpful when I went to buy a 2012 Prius. I would definitely recommend World Toyota, and particularly Ms Davis, to anybody shopping for a car. when I went to buy a 2012 Prius. I would definitely recommend World Toyota, and particularly Ms Davis, to anybody shopping for a car. More

Roy Samuel took care of us just like he had on our previous lease.. He has shown so much care and consideration, very pleasant experience. previous lease.. He has shown so much care and consideration, very pleasant experience. More

I went out looking for a Chevrolet Camaro. When I pulled up at the dealership and got out of my car, Roy approached me immediately and asked if I needed help finding anything. I told him I wanted a Camaro a up at the dealership and got out of my car, Roy approached me immediately and asked if I needed help finding anything. I told him I wanted a Camaro and he said, "well we have one". We went over and looked at it and I fell in love with it because it was an "SS". We went inside and went over all the paperwork and then went for a test drive. We got back and to make a long story short I purchased the vehicle. Roy was very helpful, understanding and exemplified a great example of good customer service. I am more than happy with my car thanks to him! More

Two days back, I stopped by this dealership with my friends looking to buy 2 Toyota Rav 4s. We received very bad service by the above mentioned rep. We were pretty sure what we want so we didn't spend friends looking to buy 2 Toyota Rav 4s. We received very bad service by the above mentioned rep. We were pretty sure what we want so we didn't spend too much time looking at the car and directly spoke about finances. Toyota Rav 4 is listed for $21600 on their website and we asked him something can be worked under 22k. We also told him that we have quote of $21k-22k from Merietta Toyota. He directly asked us to leave with no courtesy. He said just go there and buy and don't come here. Is this the level of service you expect when you are looking for buying 2 Suv's? I can understand their prices probably wont match with our expectations but there is a way to put things forward in place of directly asking us to leave. In the last year we have bought 5 cars and 1 Rav4 from this location. Last month I spent $700 on services in their store. Last vehicle we bought was a Rav4 in March under 24K out of door price. I am really disappointed with the kind of service we received from a company like Toyota. Japanese people are known all over the world for their courtesy and I hope to at least receive that in a Toyota store. After this experience I emailed my experience to their Sales Manager Craig, but haven't heard anything from him yet. I also emailed them on their feedback form, but no replies yet. More

Roy really made the car buying experience a pleasure. He was very kind and helpful throughout the whole process and checked out all the inventory for me on what was available and what would be a good buy... was very kind and helpful throughout the whole process and checked out all the inventory for me on what was available and what would be a good buy... gave me a wonderful deal ! Also arranged for my finance and Akbar the business manage their worked tirelessly to get me a great Finance! I highly recommend this dealer and especially Roy for a pleasant buying experience. I will definitely buy from them again. More