World Toyota

Chris Alexander was very helpful helping my with the problem she had with the alignment. We really appreciated Chris help. problem she had with the alignment. We really appreciated Chris help. More

Bottom line. Deceptive quoting for service. Did not embody integrity. Did not honor their word. Basically, failed everything the BBB uses to factor the accreditat Deceptive quoting for service. Did not embody integrity. Did not honor their word. Basically, failed everything the BBB uses to factor the accreditation worthiness of a business. Very disappointing experience. With over 20 years of having vehicles serviced at this location. More

I have used World Toyota for 20 years to service my Toyota 4 Runners. Saturday, Feb 15, 2025 was by far the least pleasant experience I have had with them. I called the location the week of my schedu Toyota 4 Runners. Saturday, Feb 15, 2025 was by far the least pleasant experience I have had with them. I called the location the week of my scheduled appt and spoke with a lady in the Service Dept. Based on the miles on my vehicle, she quoted me 3 options of service I could choose from for my 100K miles service. On the day of my appt, was quoted something entirely different, $300 different and that was my ONLY option. I contested but the service rep remained firm in what my option was, which really wasn't an option. I found some coupons, which totaled $70 that she allowed me to apply to my invoice. Which basically covered the tax. She did offer me a payment option, When I pressed the issue more about the discrepancy in the cost, I was told I spoke with someone in corporate and they don't typically have an idea of what a vehicle may need. I stated that I dialed i to the local number. Further more, she didn't do anything more with my vehicle than the person on the phone. I verbalized the current odometer reading to the person one the phone, and she just took a picture of the odometer. Fast forward, upon my return to pick up my vehicle, I shared with her, as an employee of the BBB, the experience I had that day defiled many of the "BBB's Standards of Trust." She politely smiled and collected my payment. I planned to purchase my new set of tires next month from this location but definitely will not after this horrible experience. I am sure a tire dealer will welcome my business. More

Very organized. The staff is professional, and friendly. They'll be my Toyota Dealership going forward. The staff is professional, and friendly. They'll be my Toyota Dealership going forward. More

World Toyota is the Best car service center I have ever been to .Rajae the service advisor was excellent with his customer service and professionalism. been to .Rajae the service advisor was excellent with his customer service and professionalism. More

Honestly, I wasn’t happy with my last visit. I only came due to them calling me because they had an oil change promotion for 39.95. I asked the lady that called me if there were any additional f I only came due to them calling me because they had an oil change promotion for 39.95. I asked the lady that called me if there were any additional fees or taxes along with the 39.95, and she said “no it will be a flat 39.95”. Once I got there, they sent me a link saying it was going to be 45.55 after taxes and fees, the issue wasn’t the additional cost. It’s the simple fact that I asked if there was an additional cost and was told no it will be a flat amount so now I had in my mind I was going to pay 45.55 but when I got up to the counter to pay , it was 46.55. Again it’s not about the cost, it’s the simple fact that the price kept changing and the man that cashed me out, couldn’t tell me why. There’s been a few times I’ve visited this dealership and have felt misled so just keep that in mind. More

Service was quick and easy. My dealer was very helpful and explained everything. Good job! My dealer was very helpful and explained everything. Good job! More

Service associates are knowledgeable and try to look out for you. They listen to your concerns and give you honest opinions regarding diagnostics and repairs. for you. They listen to your concerns and give you honest opinions regarding diagnostics and repairs. More

It was very clean and the chairs are wonderful. The televisions are big enough. The chairs are Very spacious. They did not get a five star because the lounge is too far, for me from the showroom. I The televisions are big enough. The chairs are Very spacious. They did not get a five star because the lounge is too far, for me from the showroom. It is a rainy day today and I would have had to walk in the rain to go to the showroom. Other than that the location was good. More

The service specialist was helpful. She even allowed me to borrow her phone charger. I found the car with tire pressure light on by the time I got home. The wipers fluid was also not She even allowed me to borrow her phone charger. I found the car with tire pressure light on by the time I got home. The wipers fluid was also not topped up. The tech inspected everything else and suggested required maintenance. Coffee at the waiting area was good. More