
World Toyota
Atlanta, GA
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Service advisor needs to review the policy. It was my fault for not reading the fine print that I can only use 1 coupon for service. I showed the service advisor 2 coupons, 1 for the oil change It was my fault for not reading the fine print that I can only use 1 coupon for service. I showed the service advisor 2 coupons, 1 for the oil change and 1 for alignment. He originally honored both coupons, then at the check out 2 other advisors told me I can’t combine coupons. The advisor originally checked me in should have notified me about the stacking coupons policy. Good thing i was at the service center only for oil change and alignment. If I’m there for a major service that would cost me thousands of dollars then I don’t know who is responsible for the payment. More
they were SO kind and helpful! ! accommodated us coming in without an appointment and did everything we needed just before the end of the day. i’m so grateful! ! accommodated us coming in without an appointment and did everything we needed just before the end of the day. i’m so grateful! More
I dislike the lack of customer information that no one knows anything about my account when I am there or on the phone. Get your clients a file and use it! knows anything about my account when I am there or on the phone. Get your clients a file and use it! More
Very poor communication in service department. I tried repeatedly to resolve this, and ultimately resolved to not ever come back to this dealership. I tried repeatedly to resolve this, and ultimately resolved to not ever come back to this dealership. More