World Toyota

I believe the mechanical updates were correct; however, customer care was AWFUL…cold weather and NO PLACE FOR CUSTOMERS TO SIT; so, this 75 year old widow had to stand or sit on a bench in the cold weather customer care was AWFUL…cold weather and NO PLACE FOR CUSTOMERS TO SIT; so, this 75 year old widow had to stand or sit on a bench in the cold weather outside. The plastic covered area with a few high top tables/stools was the “proper” waiting area I found; however, the area was cold and I couldn’t stay there. I finally walked down to the office of John Pitera, Service Manager, and sat in his office. When he came in I told him why I was there. He said the waiting are is 70 degrees (it was not) and he proceeded to ignore me. When I asked if there were any local restaurants I could walk to and get something to eat/drink and in which I could get warm, I was directed to Chick-fil-A was supposedly a couple of blocks away. I proceeded to walk down Peachtree industrial Boulevard Chick-fil-A. It was nowhere inside in the sidewalk ended once I reached Enterprise. I had to turn around and walk back. I til my rep to not send a 75 year old down there and explained the sidewalk ended and Chic Filet was no where in sight. Clearly this was my worst experience ever with customer service. I generally go to my Tampa Toyota Dealer where I get excellent customer service. World Toyota was the worst! More

It was crowded, but my car was repaired and that's all that matters to me. that matters to me. More

The staff works together and support each other in attempts to give guests the best service experience possible. attempts to give guests the best service experience possible. More

My name is Tam,I brought my vehicle for service as always Rahel did a great job on handling everything quickly and professionally,her positive attitude and and willingness to go extra mile for customer satis Rahel did a great job on handling everything quickly and professionally,her positive attitude and and willingness to go extra mile for customer satisfaction and her product knowledge is highly appriciated,I want to thank her and all those who work behined the seen. More

Quick and friendly service! In and out having car serviced in 45 min, great job!! In and out having car serviced in 45 min, great job!! More

Great associates! I waited for my 25k service and it took very little time. I also was asked about a car wash and told how much time it may take. It was also completed I waited for my 25k service and it took very little time. I also was asked about a car wash and told how much time it may take. It was also completed quickly. More

Francis was very friendly and helpful. Kept me informed throughout while I waited. Thank you Kept me informed throughout while I waited. Thank you More

Assistant Manager Kory explained everything in detail and kept me in the loop for all decisions. kept me in the loop for all decisions. More

Well service. service station clean and friendly.it’s take all the effort to do the right things. service station clean and friendly.it’s take all the effort to do the right things. More

Rachel is an excellent service advisor. She listens well, understands what needs to be done, and is thorough in ensuring work is done completely and on time. She and, by extension, World She listens well, understands what needs to be done, and is thorough in ensuring work is done completely and on time. She and, by extension, World Toyota, is easy to do business with. More