World Toyota

Francis took great care of everything I needed in a timely manner. I went in to replace my tires, was out very quickly and also got a great deal. timely manner. I went in to replace my tires, was out very quickly and also got a great deal. More

We have been taking our Toyotas to World Toyota for many years, even bought our current one from them in ‘07. This is our third Sienna. This was a routine service for 60K mileage. I appreciated the ease o years, even bought our current one from them in ‘07. This is our third Sienna. This was a routine service for 60K mileage. I appreciated the ease of getting this done, the friendly professional way Ms Rajea treated me and the fact that there was no pressure to sell me options that I denied at this time. My 40+ son was sure I would be pressured for unnecessary service but that was not the case. The waiting room was comfortable, the time to complete was even a little less than suggested on checking in. I will be back. More

This place is beyond disappointing. I had a 7:15am appointment for an oil change and didn’t leave till almost 11am. I was told it would take about an hour. I was told I needed a new bat I had a 7:15am appointment for an oil change and didn’t leave till almost 11am. I was told it would take about an hour. I was told I needed a new battery when my battery was replaced less than a year ago. Same with my windshield wipers - also not even a year old. They changed my brakes a few months ago and my brakes still squeal. I asked them to take a look and they blamed it on rust which they didn’t bother to mention when they replaced the brakes. If there were less stars to give, I would. I could go on about the service adviser arguing with me over text but what’s the point. I will never take my vehicle here again. This place is terrible. More

Would highly recommend this establishment to anyone. I felt valued & informed from start to finish. Corey was excellent! I felt valued & informed from start to finish. Corey was excellent! More

Great service; on time and met all expectations- definitely will continue to use them in the future. definitely will continue to use them in the future. More

I had my vehicle serviced by the collision center at World Toyota Chamblee. I received a call that my vehicle was ready for pickup on 12/30/2024. I arrived at the collision center on 01/03/2025 to pick World Toyota Chamblee. I received a call that my vehicle was ready for pickup on 12/30/2024. I arrived at the collision center on 01/03/2025 to pick up my vehicle. The service representative reviewed the work completed on my vehicle and handed me the keys. My vehicle was parked out front when I arrived. When I dropped off my vehicle, prior to any work being completed, the interior was in a clean condition. When it was time to pick up my vehicle, I opened the door and was met with a terrible odor that could only be described as a mix of garbage, urine, and feces. There was trash all around with what appeared to be feces on the driver's seat. I opened the trunk of my vehicle and to my disbelief I found a homeless man asleep whom I had to awaken (I have videos and photos of this incident). Judging from the several gallons of urine collected in water bottles and other containers along with bags of trash, this man had been sleeping in my vehicle for several days while in the care of World Toyota Collision. This is totally unacceptable. I spoke with the collision center director, David Newsom, and he had the care detailed. This however is not an acceptable solution. We are not just dealing with spilled trash but BODILY FLUID. I have a two year old and an infant who is just on month old who would have to be transported in this vehicle. No amount of cleaning would remedy this situation. This issue is more than just the stench from the urine, garbage, and feces still lingering after being detailed, but a hazardous situation for which possible diseases /viruses may be present (HIV, hepatitis A, B ,C, Norovirus, coronavirus, etc). I also contacted the GM, Curtis Smith, whose solution was to pass me off to his sales manager in an attempt to sell me a new vehicle rather than to remedy the situation. If this is the kind of customer service in which you are accustomed please visit World Toyota in Chamblee, GA. More

Onsite for a 5k checkup. Service advisor Joseph got my car in and out quickly, 1 hour. Only needed a tire rotation and computer check of car systems but went quick and they Service advisor Joseph got my car in and out quickly, 1 hour. Only needed a tire rotation and computer check of car systems but went quick and they were busy. More

Terrible communication, my advisor destiny told me it would be an hour for a simple oil change. Never communicate when my vehicle oil change was completed. I arrived an hour later my oil change was compl would be an hour for a simple oil change. Never communicate when my vehicle oil change was completed. I arrived an hour later my oil change was complete, but my advisor was no where to be found. Destiny has not done the final paperwork to check me out, non of her coworkers could assist me,my appointment was at 8:45 I was finally checked out 10:40. Hi Cs, this is Destiny at WORLD TOYOTA. You can text me anytime at this number during your service visit. Prefer to call? (678) 547-9100 Reply STOP to opt out. Jan 17, 2025, 08:42 AM More

Destiny was very nice and helpful. It took a long time to diagnose the issue however. It took a long time to diagnose the issue however. More

I enjoy being serviced at World Toyota. The staff are so courteous and knowledgeable. I'll definitely recommend Toyota to my family and friends. I Their is service level gives confidence The staff are so courteous and knowledgeable. I'll definitely recommend Toyota to my family and friends. I Their is service level gives confidence knowing my car is being handle with care. More