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World Toyota

Atlanta, GA

Overview
Reviews
Vehicles
4.4
1,880 Reviews
Call Dealership (678) 547-9000
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5800 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 1,880 reviews

November 26, 2024

I had an appointment to have my oil changed and it took two hours? Is that normal? More

by Dmaschinot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Dec 03, 2024 -

World Toyota responded

I’m sorry to hear about the trouble you're having with your vehicle service. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Curtis Smith General Manager curtissmith@worldtoyota.com

Dec 03, 2024 -

Dmaschinot responded

I have been going to World Toyota on Peachtree industrial Boulevard in Chamblee, Georgia since 2012 when I purchased my Prius there. I still question how long it should take to have my oil changed if I’ve made an appointment. I had a 2:30pm appointment and the car was ready at approximately 4:30. Another customer was checking out when I walked up to the counter and he said he had been there for three hours. I just want to know if this meets your expectations so I can plan accordingly. Thank you

November 25, 2024

Service and communication were great. I got updated when items were found that needed addressed and texted when everything was done. Check-in was very inefficient. Sat for 15 mins while 4 More

by hill.kendra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana
Report | Print
Nov 28, 2024 -

World Toyota responded

Hi there, I would like to get some more details about your experience with us. Please reach out to us at (678) 547-9000 so we may assist you in moving forward towards a resolution.

November 24, 2024

Quite a long time to wait in the waiting area while the car was being serviced. Assistant manager, Cory, however, was very pleasant and helpful. More

by Aronsonkaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Assistant Manager, CORY
Report | Print
Nov 26, 2024 -

World Toyota responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 23, 2024

Unorganized intake followed by employees who don’t know what they are doing. Service dept nit talking to other departments. Waiting area was crowded and not well laid out. Very noisy. I am not going to More

by AMS8108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alana, Richard
Report | Print
Nov 28, 2024 -

World Toyota responded

AMS8108, I apologize that you have experienced concerns with our service department. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Curtis Smith General Manager curtissmith@worldtoyota.com

November 22, 2024

Very pleased with service for my 2020 Toyota Avalon. Service associate OG was superb. Very professional, efficient, courteous and explained process well. Very quick response to my texts re time car wou More

by Linda Gulley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OG
Report | Print
Nov 25, 2024 -

World Toyota responded

Hi Linda, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 22, 2024

Tahirou provided an excellent service that my car needed and completed all services on time and on budget that we agreed. More

by mohamed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tahirou Bah
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Nov 25, 2024 -

World Toyota responded

Hi, we're happy to hear you had such a positive experience with Tahirou! Please don't hesitate to reach out to us if there's anything more we can do!

November 22, 2024

Olaniyi is a great service rep. Very personable while he juggled numerous car appointments. A+ More

by Hunter
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olaniyi
Report | Print
Nov 23, 2024 -

World Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at World Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

November 21, 2024

Philip Vo provided excellent service at World Toyota. Very professional and great to work with More

by pA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Vo
Report | Print
Nov 23, 2024 -

World Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 21, 2024

Easy reservation. Clear communication…someone was on the other side of the text. Philip is a great service manager. More

by jbchun87
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
Report | Print
Nov 22, 2024 -

World Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 21, 2024

Dealer failed to meet item listed within appointment. In addition to complete suggested repairs that had been approved via their platform. More

by Keren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Destiny
Report | Print
Nov 23, 2024 -

World Toyota responded

Keren, I’m sorry for the inconvenience you faced regarding the repairs that were not completed. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at curtissmith@worldtoyota.com. Your cooperation will help us resolve this issue promptly. Thank you, Curtis Smith General Manager

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