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World Toyota

Atlanta, GA

4.4
2,155 Reviews

5800 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 2,155 reviews

November 08, 2025

Twice in one week, the service team has let me down. 1st no-drop-off service after being told they offered it. Gates are locked; there is no place to leave a vehicle; safety is a concern; and there is n More

by facebook.ksr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jayada and Ana
Nov 13, 2025 -

World Toyota responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visits. Your concerns regarding vehicle drop-off, safety, and tire rotation are very important to us, and we regret that we did not meet your expectations. We understand how frustrating it must have been to encounter these issues twice in one week. Please know that we are reviewing our processes to ensure better communication and service accuracy moving forward. If you are willing, we would appreciate the opportunity to make this right. You can reach us directly at Kking1@group1auto.com , and we will work with you to address your concerns promptly. Thank you for bringing this to our attention we value your trust and hope to restore your confidence in our service team. Kristen King Service Manager - World Toyota

November 08, 2025

over 2. 5hours for a scheduled oil change & tire rotation. Also failed to re-install the drain pan cover - found one bolt halfway in; cover hanging and other More

by don mango
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don’t recall; was not service advisors fault.
Nov 13, 2025 -

World Toyota responded

Thank you for sharing your feedback. We sincerely apologize for the delay and the issue with the drain pan cover after your service visit. This is not the level of quality or efficiency we strive to provide. Your comments are very important to us, and we will review this with our team to ensure it doesn’t happen again. Please reach out to us directly at Kking1@group1auto.com so we can make this right and address any remaining concerns. We appreciate your time and the opportunity to improve. Please reach out at your earliest convenience. Thank you, Kristen King  Service Manager

November 06, 2025

The oil change was easy and Francis was great. Survey is requiring fifteen words here. More

by SmackTrickle99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Nov 08, 2025 -

World Toyota responded

Hi, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.

November 05, 2025

All went well! Hosea was so nice! My service was wonderful My say was was very timely More

by Barbara Winters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hosea
Nov 06, 2025 -

World Toyota responded

Hi Barbara, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2025

Very helpful near the end of the day got me in. Very satisfied with her service. More

by kdawgmiller1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pass
Nov 06, 2025 -

World Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 01, 2025

I had to wait three and half hours for services . Also I was told I would have tire rotation and oil change and one recall services done . When I got home , I realized my tires was not rotated . I ha More

by Lablu.bills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaqil
Nov 04, 2025 -

World Toyota responded

We appreciate you taking the time to inform us about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me at Kking1@group1auto.com when time permits. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience.   Kristen King  Service Manager - World Toyota

October 30, 2025

I used to like this dealership when they kept me updated on my car, But now they've been super lagging. I was there for 3 hours when I had an appointment in the morning. I thought it was just ridiculous. An More

by jeannedanh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No sure
Oct 30, 2025 -

World Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. I apologize for the long wait you experienced and lack of communication. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If you would like to discuss this further as I am not able to pull your info in our system please don't hesitate to reach out to me. I would like to discuss in depth what took place at your visit. Kristen King - Service Manager Kking1@group1auto.com

October 30, 2025

World Toyota Service is outstanding! They seem genuinely interested in providing top notch service, and they consistently do that! The few times I have had any concern; they are consiste More

by fogcitybp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alphonso Medin
Oct 31, 2025 -

World Toyota responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2025

This was my third visit to this dealer and the service always seems to be on point. They addressed my concerns and even informed me about an adjustment they were doing to some newer models like mine to m More

by sb2deuce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory
Oct 31, 2025 -

World Toyota responded

Hi, we really appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2025

All went well with my service experience. The work was done professionally and quickly. Bo answered all of my questions and guided me to the best choices. More

by Cmarston49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer Bo.
Oct 30, 2025 -

World Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.