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World Toyota

Atlanta, GA

4.4
1,939 Reviews

5800 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 1,939 reviews

July 30, 2024

Kory in the service department was very helpful and understanding. Unfortunately, he was the only positive experience I had with this dealership. I had a scheduled appointment for an oil change and a t More

by Avi4321
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kory
Jul 31, 2024 -

World Toyota responded

Avi4321, I’m sorry for the inconvenience you faced concerning the wait time for your service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. Thank you. Curtis Smith General Manager curtissmith@worldtoyota.com

July 30, 2024

Very slow - over 2 hours to get oil change causing me to miss picking up my dog from daycare. More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jul 31, 2024 -

World Toyota responded

Matt, Thank you for your feedback about the extended wait time on your recent service visit. and I apologize for any inconvenience you faced if you were late picking up your dog. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Curtis Smith General Manager curtissmith@worldtoyota.com

July 29, 2024

Cory, my service advisor, provided excellent help. He personal solved two issues concerning the interior of my wife’s Avalon. More

by wmlong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Jul 31, 2024 -

World Toyota responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 29, 2024

Very good service! Broke down all the expenses and what was going to be done to my vehicle. Thank you World Toyota! More

by nbrewer404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Pak
Jul 31, 2024 -

World Toyota responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

July 27, 2024

Excellent service, Pepe was great, very friendly and easy to work with. Fabio went above and beyond to make the deal happen when no other dealership would! Anybody looking for a used or new car World Toyota More

by Christian22491
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabio,Berruecos
Jul 28, 2024 -

World Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 27, 2024

The service was very slow, just to change oil it took them 2 hours and 30 minutes More

by Lotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana
Jul 30, 2024 -

World Toyota responded

Lotto, Thank you for taking the time to provide feedback on your recent visit for your oil change. We sincerely apologize for the extended wait time you experienced, as we understand that your time is valuable. Ensuring your satisfaction is our ultimate goal and we hope to have the opportunity to assist you again in the future. Curtis Smith General Manager

July 27, 2024

Solid dealership, great staff, excellent service provided. Willing to work with you and take care of vehicle needs. More

by atwindsor55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory
Jul 29, 2024 -

World Toyota responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 25, 2024

Glenn Cox has excellent customer service skills. He was informative, knowledgeable, and professional. He kept me informed about my vehicle. More

by Kcars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Knox
Jul 26, 2024 -

World Toyota responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

July 25, 2024

Đại lý phục vụ rất tốt! Phillip chăm sóc khách hàng rất tốt ! Cảm ơn ! More

by hungnp6789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PHILIP VO
Jul 26, 2024 -

World Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

July 25, 2024

The person helping me was very nice and kindly suggested that I take the free Lyft home instead of waiting for 3+ hours. More

by pam
Recommend Dealer
Yes
Employees Worked With
Don't know
Jul 26, 2024 -

World Toyota responded

Hi Pam, thank you for your kind review; we are happy to pass along your comments to the team here at World Toyota! We are always more than happy to assist you if anything else comes up. Take care!

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