World Toyota

We have visited 4-5 times to get the same issue resolved. Each time we are met with an attitude and poor customer service. We will never be returning to World Toyota. Each time we are met with an attitude and poor customer service. We will never be returning to World Toyota. More

Service Dept does good job. Friendly service rep, reasonable prices, but not very timely delivery. Took muck longer than expected. Friendly service rep, reasonable prices, but not very timely delivery. Took muck longer than expected. More

Quality and friendly service. There was a little wait upon arrival but was very pleased at the overall length of service. Justin took the time to explain and recommend services th There was a little wait upon arrival but was very pleased at the overall length of service. Justin took the time to explain and recommend services that were best for my vehicle. He deserves 5 stars!!! More

Romello was super helpful and a stellar associate. 2nd time at this dealership and the service is phenomenal 2nd time at this dealership and the service is phenomenal More

Timothy and the others were amazing! He answered every single one of my questions with patience, knowledge, and best of all, kindness. I have trust issues with dealerships trying to sell He answered every single one of my questions with patience, knowledge, and best of all, kindness. I have trust issues with dealerships trying to sell you everything but he made me feel comfortable and trust him. Only one person there was rude but I can’t remember his name so hopefully you don’t run into them. More

This was my first time at this location and my experience with Philip Vo was great. He provided great customer service and was thorough and very helpful. The reason for 4 stars overall, instead of 5 was not with Philip Vo was great. He provided great customer service and was thorough and very helpful. The reason for 4 stars overall, instead of 5 was not because of Philip. It was because it took a long time for them to service my car. My car was there for 5 hours. I didn't have an appt, so maybe that's why. Because I knew I didn't have an appt and I saw that it was very busy, I was very patient and understanding. However, I overheard others in the waiting room saying they took a long time. Also, after leaving, I had to go back because they didn't reset the "Maintenance Required" alert on the dashboard, nor did they give me a new sticker with my next service appt date. However, when I came back they took care of it right away. More

Called to make an appt at 9:30 AM for an engine light notification that covered my MPH on my dash. Schedulers mention I’m due for my 65,000 mi check. I agree to *add* this to my appt. I come on time, sit notification that covered my MPH on my dash. Schedulers mention I’m due for my 65,000 mi check. I agree to *add* this to my appt. I come on time, sit for 2 hours, get checked out, and the rep takes me to my car. She turns it on in front of me, with the same notification I originally created the appt for. Turns out they only did the 65,000 maintenance check - a tire rotation and filter change. Even if they forgot to do what I *literally made the appt for*, how could this 65,000 mi check have been thorough and not caught my engine issue? I’m taken back inside where I’m told it’ll be another 3 hours and she’ll try to get me a discount for my troubles. Long story long, I get a $15 ‘discount’ on a $750 bill. Diabolical first of all to charge almost $800 for a $75 coolant hose. I get charging for labor but something tells me the expert mechanic doesn’t get paid $300/hour. (Ended up taking 2 hours to replace) If anyone has happened to read this far, thanks for entertaining my complaints. I will, respectfully, never be back. More

Excellent customer service friendly staff Kory outstanding customer service truly appreciate your kindness thanks Anita outstanding customer service truly appreciate your kindness thanks Anita More

I was able to get an appointment same week for maintenance service. Philip was nice and helpful and for all the things they checked and worked on I feel like it was done pretty fast. maintenance service. Philip was nice and helpful and for all the things they checked and worked on I feel like it was done pretty fast. More

Brought in car for somewhere water leaking in and mold popping up. Even though rack rails are in recall they didn’t replace them and just said they couldn’t find the leak. The guy was nice though 🤷‍♂️ popping up. Even though rack rails are in recall they didn’t replace them and just said they couldn’t find the leak. The guy was nice though 🤷‍♂️ More