World Toyota

Quick service, and when it wasn't known whether to be a quick service or not, they were highly communicative about such so I could plan my day/waiting time. quick service or not, they were highly communicative about such so I could plan my day/waiting time. More

Love this location and each time I come I get to know the team better. And each team member i get meet, know what to do keep the participants satisfied and confident, I never feel forgotten. Or that my need team better. And each team member i get meet, know what to do keep the participants satisfied and confident, I never feel forgotten. Or that my needs and time does not matter. Thank you for a pleasant experience. More

Easy to make appointment on short notice. Always greeted on arrival by courtious, efficient, knowledgable tech. Eric Matson is the best. Always greeted on arrival by courtious, efficient, knowledgable tech. Eric Matson is the best. More

Absolutely efficient, clean and respectful. I would go back there for sure. I felt understood and not taken advantage of. I would go back there for sure. I felt understood and not taken advantage of. More

World Toyota has great people and a top notch service department. I would highly recommend World Toyota to anyone looking for new cars or service issues. department. I would highly recommend World Toyota to anyone looking for new cars or service issues. More

Great customer service. They keep you informed of the progress and how much things will cost. I've had my car there about 10 times now and they always seem to do a good job They keep you informed of the progress and how much things will cost. I've had my car there about 10 times now and they always seem to do a good job. More

The not good: Poor or misleading information during the process. Took 4 days to have the vehicle inspected and readied for delivery to us. On Day 2 was told the vehicle was ready..turned out the vehicle ha process. Took 4 days to have the vehicle inspected and readied for delivery to us. On Day 2 was told the vehicle was ready..turned out the vehicle had not been inspected or cleaned. The cargo area was wet, though. Repeatedly had to ask for the inspection report showing what had passed or if there was anything that needed completing. Finally got a shrunk down copy on day4 that was near impossible to read. Vehicle was due for a oil and filter change also wipers and air filter. Had to insist on them actually changing the oil filter ( seriously ? ) On day 1 we we were to meet with the finance person. After providing all the relevant info and them pulling the credit report, then waiting for 45 minutes, we met , but were told they had no information on rates. So we left. We finalized the deal on Day 3 and that went ok with the exception that the car was not ready ( yet?) . They charge $999 for doc fees and will not budge from that at all. GA DMV says average in GA is $599 The good: very happy with the 2022 Highlander Platinum AWD in the wind chill pearl exterior and grey leather interior. Very low miles ~14K. Had my mechanic inspect and replace all tires with Michelins as one was mismatched ( cant have different rolling diameters on AWD vehicles 1 clearly had been replaced but not the others) I must say that once the car inspection was completed and the car detailed, it was in near immaculate condition. Jerry Jung our sales rep delvered the car to our home on the fifth day. I cannot speak to the service dept other than it took 2 days to get the prep/inspection completed, If you buy from them, be prepared to have to spend inordinate amounts of time on the deal and be fed misinformation or lack of information. More

Save yourself the trouble. The service department is a mess. Came in with an 5k service appointment and after 15min was helped by Timothy who assured me it will be done in an h The service department is a mess. Came in with an 5k service appointment and after 15min was helped by Timothy who assured me it will be done in an hour or so. 2 hours later I go to find him to get an status update I found out he is gone and work order is passed onto Isaiah Campbell who doesn't know where the truck even is after 15min of looking he finds it sitting nothing done to it. I asked to speak to an manager and was directed to Criston Alexander who starts making excuses on why the truck had been standing. I ask to speak to his superior and he mentions he is the only manager instead of directing me to John Pitera who is the service director or at least give me his details to get in contact with him. I end up getting my truck back and went straight to sales manager who sold the truck to me and he was kind enough to get me the details of John Pitera. Please situate your service department, don't take up appointments you can not fulfil and make sure your manager acknowledges there are leaders above him and he is not the only point of contact. More

Great customer service. Very pleased with the attention to detail and accurate information on my vehicle. I will definitely return. Very pleased with the attention to detail and accurate information on my vehicle. I will definitely return. More

Consistency with excellent quality and customer service by all involved in keeping my Rav 4 like new and competitive prices on big ticket items like tires by all involved in keeping my Rav 4 like new and competitive prices on big ticket items like tires More