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World Toyota

Atlanta, GA

Overview
Reviews
4.4
1,939 Reviews
Call Dealership (678) 547-9000
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5800 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 1,939 reviews

March 21, 2024

Everyone was very, very polite and courteous! All was explained at the outset. And my car was returned earlier than predicted. Thank you! More

by drodavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn & Romello
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Mar 23, 2024 -

World Toyota responded

Thank you for your kind words! We're glad to hear that our team provided excellent service and that your car was returned earlier than expected.

March 18, 2024

Eric was very helpful and patient. I was able to check in with him over phone and he visited with updates as well while I worked in their lobby! Appreciated their swift work! More

by Tanism22
Recommend Dealer
Yes
Employees Worked With
Eric, Chris?
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Mar 21, 2024 -

World Toyota responded

That's great to hear about your positive experience with Eric. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 16, 2024

Great communication Excellent and reliable Toyota technician Service Affordable- prices listed clearly Local Provided me with local transportation More

by davidolliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Knox
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Mar 20, 2024 -

World Toyota responded

Thank you for the kind words David! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 16, 2024

It's hit or miss. It all depends on the day and who's working. Some days, they are amazing, other days, you question ever coming back. More

by forohwon85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Vo
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Mar 20, 2024 -

World Toyota responded

We are sorry to hear about the inconsistency in your experience at our dealership. It's understandable that such variability can be frustrating. If there's anything specific you'd like to address, please let us know. We're here to assist you and improve your experience in any way we can.

Mar 20, 2024 -

forohwon85 responded

I had an appointment on March 11 for 4:30pm. I was there on time. I was got a phone call a little over an hour later saying that they were too busy to get to my car. I understand that you can be busy, but do a better job of letting them know ahead of time. I wasted my evening taking my car for nothing. Then I was asked to bring it back. It's not easy to make time to bring my car in. If I do, it typically means I moved my schedule around and made arrangements to make it work. You need to have better solutions than sorry, we couldn't get to it, please bring it back on a different day. Keep my car and give me a rental. Do something. Philip Vo was great and had excellent customer service. What happened does not reflect on his work and service. I consider it poor management. I was not given a discount or anything for my waste of time, yet I still returned to give you guys undeserved business. It's hit or miss because some days you guys are considerate and stick to what you say; other days, you waste a significant amount of time and don't take ownership of your mistakes.

March 16, 2024

Excellent people. Gentlemen and genuine. I get my vehicle serviced here. It has been over fifteen years. More

by Sehgall405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Matson
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Mar 20, 2024 -

World Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 15, 2024

They are very slow it took my car 2. 5 hours for a simple oil change even if I I have appointment they are very slow More

by muradmmeghani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaa
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Mar 18, 2024 -

World Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

World Toyota responded

I apologize that your service visit took longer than expected. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at curtissmith@worldtoyota.com Curtis Smith General Manager

March 14, 2024

This dealership was very courteous and helpful explaining all required vehicle service. They have a large, comfortable waiting area. More

by jmm5055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Knox
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Mar 16, 2024 -

World Toyota responded

That's great to hear! We're glad that the dealership was courteous and helpful in explaining all required vehicle service and that you found the waiting area to be large and comfortable. We're here to help and ensure your satisfaction with our services.

March 14, 2024

Servive department is awesome. Service advisor explained the nature of the repairs and answered my questions . More

by bberthajoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Knox
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Mar 16, 2024 -

World Toyota responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 14, 2024

Very professional Explain everything well Timely service Market price Would recommend to all friends and family! More

by Shetty.ritu209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Bearden
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Mar 15, 2024 -

World Toyota responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Courteous, professional, listens to the customer, helpful and keeps the customers informed of the work More

by concabhall
Recommend Dealer
Yes
Employees Worked With
Jeff Venable and Christon Alexander
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Mar 15, 2024 -

World Toyota responded

We are thrilled to hear that you had a courteous and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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