World Toyota

I waited in my car for 15 minutes before someone greeted me, even though employees were standing around not doing anything. I could have asked someone how the process worked, but I was curious to see how l me, even though employees were standing around not doing anything. I could have asked someone how the process worked, but I was curious to see how long it would take. The service person told me it would be 2 1/2 hours for an oil change, which was OK with me, but I never received any text updates even at the 2 3/4 hour mark and when the vehicle was completed. I saw the vehicle being driven to the completion area. My representative was kind enough to proactively comp my oil change for the excessive wait, but I know World Toyota is capable of providing a much better customer experience if they gave it some thought. I'd be happy to discuss my experience in detail with the service manager to suggest some specific improvements. More

Hi Toyota, I just wanted to let you know that I am having the worst experience with your company, and I am very disappointed! I know now that this will be my last purchase from Toyota, I have been a loyal cu the worst experience with your company, and I am very disappointed! I know now that this will be my last purchase from Toyota, I have been a loyal customer for years with Toyota. Not only me but my whole family have Toyota too, but we won't do business with you again. My case number is #230914001347 The transmission broke on My 2019 Toyota Camry with only 73K and it's been waiting for a new Transmission since September 12th, 2023. so, it's been more than three months. until now they do not have a date for the part to be delivered. I am very disappointed with how they treated me when I called the headquarters and complained. Also, I have been paying for my rental car since then because they refused to give me one. More

Excelente servicio en todo! Lo recomiendo en todo aspecto para que pregunten por Sebastian, habla español e inglés y es súper amable Lo recomiendo en todo aspecto para que pregunten por Sebastian, habla español e inglés y es súper amable More

Busy but still did a good job on my Highlander. Service coordinator kept it moving. Service coordinator kept it moving. More

Consistent deplorable service and communication. ..I only return because my tires are under warranty at the World Toyota Chamblee, Georgia location...in October I complained for having had to wait fo ..I only return because my tires are under warranty at the World Toyota Chamblee, Georgia location...in October I complained for having had to wait for 3 hours...today 12/18/2023 they outdid themselves by having me wait for 5 full hours ..in at 2:01pm and out at 6:55pm. More

Friendly and knowledgeable staff, quality work, accurate estimates and helpful reminders in upcoming maintenance. Even during a holiday week they completed work under the estimated time frame. Very pleased. estimates and helpful reminders in upcoming maintenance. Even during a holiday week they completed work under the estimated time frame. Very pleased. More

Great service dept. Changed oil quickly and as promised. Service writer was friendly and very helpful. Changed oil quickly and as promised. Service writer was friendly and very helpful. More

Bad experience at Service. The agent was not professional. Chewing gum and lazy attitude. Did not feel welcomed at all. This dealer has had excellent service agents in the pa The agent was not professional. Chewing gum and lazy attitude. Did not feel welcomed at all. This dealer has had excellent service agents in the past. Multiple choice solution A. Lack of high quality personnel. B. New service agents need a better training. C. There are hundreds of people and better qualified out there for this job. D. World Toyota has lowered the costumer service standards. E. A company is as bad as the worst of its employees. F. All of the above. THIS IS THE ROGHT ANSWER SERVICE ADVISOR: Yasmine Medina is not ready for this job. More

Collin was very attentive, helpful, informative and efficient. I’ll definitely be returning for services in the future. efficient. I’ll definitely be returning for services in the future. More

Amabilidad buen servicio me atendieron muy bien el muchacho Christopher bien atento y amable gracias muchacho Christopher bien atento y amable gracias More