World Toyota

Customer service need improvement, after waiting for 35 minutes in line and notice that everyone around me was taking care off except for me, I try to get an employee attention only to be ignored twice b minutes in line and notice that everyone around me was taking care off except for me, I try to get an employee attention only to be ignored twice by 2 different people, I felt invisible, fortunately Chris came to my rescue with a tablet he very politely apologize for my wait and the upsetting experience, he should be assigned to be a trainer in customer service, please and soon; I will not come back if I cant scheduled next appointment without him. More

Hello Curtis Smith, General Manager World Toyota 5800 Peachtree Blvd, Atlanta, GA 30341 I came to World Toyota for a Multi-point inspection on Rear Brakes and Engine Oil Leak on Saturday Feb 17, 202 Peachtree Blvd, Atlanta, GA 30341 I came to World Toyota for a Multi-point inspection on Rear Brakes and Engine Oil Leak on Saturday Feb 17, 2024 at 01:00 pm and worked with Service Advisor Nicholas McCann. Service Technician Thome Daevon Lic #150396 informed Nicholas that I need both rear rotors and rear brake pads for the rear axle and replacement of VvT/I banjo gasket for Engine Oil Leak. I returned back to World Toyota on Monday Feb 19, 2024 to check the actual leak of VvT/I banjo gasket for Engine Oil Leak in person at the car and approve the work to proceed. VvT/I banjo gasket was replaced and all the oil spill was cleaned simultaneously. I requested both Nicholas McCann and Service Technician Derrico Kyle Lic #90006 in person at the car to perform a road test after the replacement of VvT/I banjo gasket to check for Engine Oil Leak again. I have informed Nicholas McCann multiple times on Saturday Feb 17, 2024 and Monday Feb 19, 2024 times to thoroughly have a Service Technician to check the valve gasket, other gaskets and not just VvT/I banjo gasket thoroughly for all possibilities of Engine Oil Leak. Nicholas McCann said he talk to Thome Daevon Lic #150396 on Saturday Feb 17, 2024 and there is only one Engine Oil Leak at the VvT/I banjo gasket and he did complete diagnosis of Engine Oil Leak. Nicholas McCann said he talk to Service Technician Derrico Kyle Lic #90006 on Monday Feb 19, 2024 and there is only one Engine Oil Leak at the VvT/I banjo gasket and he did complete diagnosis of Engine Oil Leak. I once again returned to World Toyota on Tuesday Feb 20, 2024 to re-check if the Engine Oil Leak is fixed after driving over 150 miles. There was a misunderstanding by Service Director John Pitera on how and tone of my statements I have made which can be explained in detail if required but I don't want to divert the topic of the email conversation from service repairs to personality issues but I can briefly explain this. Apparently Engine Oil Leak is still not fixed and Engine Oil Leak is still leaking when I have taken a second opinion to re-check Engine Oil Leak. There is recklessness, incompetent and incomplete work done by Service Technicians namely Thome Daevon Lic #150396 and Derrico Kyle Lic #90006 by not examining all the Engine Oil Leak thoroughly because after the replacement of VvT/I banjo gasket Engine Oil is still leaking. Apparently there is approximately 12 months warranty on parts and approximately 30 days warranty on labor but I was informed not to return again to World Toyota, this to me is a serious issue from Service Director John Pitera. Service Director John Pitera says I cannot dedicate how the work has to be done to his Service Advisors nor tell Service Director John Pitera also that let us go back to your office and discuss this Engine Oil Leak issues. Service Director John Pitera said he has tolerated enough to an extent and it is now time for me to stop coming here ever again, well there is a consequence to this statement made by Service Director John Pitera with Human Resources of World Toyota that I am going to be following up with General Manager Curtis Smith first and the time has come for Service Director John Pitera to go home and Toyota Motor Corporation is informed and I will follow up into this matter until it is resolved as well plus posted reviews of Google, Yelp and BBB. Now that I cannot return back to World Toyota and the Engine Oil Leak is still present, how is this problem going to be solved. I have paid $240.45, Invoice # 973104 for Engine Oil Leak which is still not fixed, please advise. More

World Toyota has consistently provided the most courteous service. Plus, their appointment system is very easy to use. service. Plus, their appointment system is very easy to use. More

EXCELLENT service. Friendly staff. They remember me and my car. My next car will be from World Toyota, because of the excellent service team. Friendly staff. They remember me and my car. My next car will be from World Toyota, because of the excellent service team. More

It’s a very good experience in the service of fixing my car’s issue. car’s issue. More

Team members can’t be bothered once they check you in. Slow I mean slow service. What is the appointment for if you schedule so many people you can’t get to them in the scheduled time. Will not be returni Slow I mean slow service. What is the appointment for if you schedule so many people you can’t get to them in the scheduled time. Will not be returning. More

The World of Toyota honors the warranty to change the battery without the charge. Thank you the honest of the World Toyota. battery without the charge. Thank you the honest of the World Toyota. More

Conveniently located and is widely known to provide great customer service.; the service department is second to none. customer service.; the service department is second to none. More

Great service, friendly employee, and efficient. They said it would take two hours but it only took one hour. They said it would take two hours but it only took one hour. More

Great fast, polite and professional service. World Toyota strives to get their customers in and out for service. The service techs have a positive attitude and provide recommendations regarding World Toyota strives to get their customers in and out for service. The service techs have a positive attitude and provide recommendations regarding current and future service. More