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World Toyota

Atlanta, GA

4.4
1,859 Reviews

5800 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 1,859 reviews

November 01, 2023

Good service, but there are very long waits from time to time. Generally helpful staff. More

by brotherjohnvlc
Recommend Dealer
Yes
Employees Worked With
Joseph
Dec 01, 2023 -

World Toyota responded

We are thrilled to hear that you had a good experience! We apologize for a longer than normal wait time. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

Dean, in the Service Department, was absolutely outstanding!!! Informative, understanding and explained everything. Didn’t push a thing on me and had great recommendations. Highly recommend! More

by Sanjose1185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Ron
Dec 02, 2023 -

World Toyota responded

It's fantastic to hear about your exceptional experience with Dean in the Service Department! Having an informative and understanding advisor who provides clear explanations without any pressure can make a significant difference in the service experience. Thank you for your business!

October 30, 2023

Quick and pleasant very pleasing. Excellent customer contact.personnel were very responsive, waiting area top notch. More

by jf2948@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dumas Andre
Dec 01, 2023 -

World Toyota responded

We are thrilled to hear that you had a quick and pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 28, 2023

Good communication. Good customer service. Explained the warranty process and ensured the services were completed as expected. More

by .4.4.4.6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Atsemet
Oct 31, 2023 -

World Toyota responded

It's great to hear that you had good communication, excellent customer service, and a thorough explanation of the warranty process. Ensuring that the services were completed as expected is crucial for a positive customer experience. Your feedback is valued!

October 27, 2023

It was good service. A little slow at the beginning but good overall. They check your car and give you recommendations More

by José
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Campbell
Nov 01, 2023 -

World Toyota responded

Good service that includes a thorough check of your car and recommendations can be quite valuable. While it might have been a bit slow at the beginning, it's positive to hear that the overall experience was good. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 26, 2023

Great customer service and interaction. Service was quick Excellent customer waiting environment Work areas clean and tidy More

by ter3bom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory
Oct 31, 2023 -

World Toyota responded

We are delighted to hear that you received great customer service and interaction and that the service was quick. A clean and tidy customer waiting environment can enhance the overall experience. Your feedback is valued!

October 26, 2023

Had a great car-buying experience at World Toyota. Nice sales person who looked after us and made it easy. Financed through the dealership was cheaper than my credit union. Two thumbs up. More

by Jrobitscher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Lowery
Nov 04, 2023 -

World Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 25, 2023

They tried to charge me $1,138 for a new alternator. I was told that it was $390 for the part and $700+ for the labor. They quoted the job a 4hour job. I took my car somewhere else it took them less tha More

by princess_11238
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Oct 27, 2023 -

World Toyota responded

Thank you for bringing this to my attention. I apologize for the misunderstanding you experienced during your service visit. I would like an opportunity to fix this and to earn your business, please contact me at 678-547-9001. I look forward to speaking with you. Samuel Pakarati, General Manager

October 24, 2023

Had great customer service this time , didn’t try to sell unnecessary services, set up a lyft , washed my car , and kept me up to date in a very timely mannet More

by Sandy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rahel Atsemet
Nov 04, 2023 -

World Toyota responded

It's fantastic to hear that you had a great customer service experience during your recent visit. It's always a positive sign when the service team doesn't push unnecessary services, sets up a Lyft for your convenience, washes your car, and keeps you updated in a timely manner. These are all important aspects of a successful and customer-centric service visit. Thank you for your business, and we look forward to serving you again in the future.

October 24, 2023

I was well received, I was informed on a regular basis about findings in car and I was given suggestions about what was needed to be done. Place was neat and quiet. I highly recommend this facility. Than More

by Paschal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Collins
Nov 04, 2023 -

World Toyota responded

It's great to hear that you had a positive experience at World Toyota. Being well received, informed about your car's findings, and receiving suggestions on necessary work are all important aspects of a quality service visit. Thank you for your business, and we look forward to serving you again in the future.

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