World Toyota

Chris and Harley provided great service. Retail Parts did as well. Beautiful facility. Fast service. Retail Parts did as well. Beautiful facility. Fast service. More

Nicholas customer service was great! He was attentive and answered every question! The service was completed quicker than anticipated! He was attentive and answered every question! The service was completed quicker than anticipated! More

I arrived at 5:45 and was greeted by Tyler with a K. Not sure of the spelling but he informed me that they no longer took walk in apportionments after 5 and offered to take my phone and scan the QR code Not sure of the spelling but he informed me that they no longer took walk in apportionments after 5 and offered to take my phone and scan the QR code that they had posted to schedule an appointment in the future. I let him know I was capable and so I did but when I did, an appointment popped up for 6pm for the day of so of course I clicked it because I worked the following day. I quickly booked it and went inside. All of the employees, two outside and a few inside seemed upset when I said I had booked it today but if the computer allowed it, how am I to be the enemy? Criston told me that Yasmin would be right with me. We did the walk around of my car and they took it to the back while I waited in the waiting area. While i waited, I received an invitation asking if I wanted to add a clean & brake adjustment for 69.99 which was funny after they claimed the oil change was a hard enough task. Anyways , my service advisor came to get me saying my car was ready at 6:35 and I asked her if they topped my fluids. She left the desk to confirm or so I thought and came back to say yes. I paid almost $60 , asked several other questions and departed. From there, I drove straight to Kennesaw to meet my parents for dinner and asked my daddy to test drive my car because I had also purchased tires this day prior to arriving to the dealership. After the drive, he lifted the hood to find residue everywhere as well as the lid to the coolant area not clipped on and I have a picture of. In addition, the fluids that she claimed were topped off were empty. I feel disrespected because I paid full price for this service and they gave me half service and lied to my face. I don’t understand why they did such a sloppy incomplete job when I arrived much before 7. I would truly like a refund just for the lies and incomplete service of what I had chosen AND I NEVER WANT SERVICE FROM THIS TOYOTA EVER AGAIN. More

I have found you to be an excellent dealership. I like your service process with agents meeting me at the car and bringing tine me inside to the agent who will set up the visit, comfortable waitin I like your service process with agents meeting me at the car and bringing tine me inside to the agent who will set up the visit, comfortable waiting room and reasonable time to wait for a routine service to be done. More

The staff at World Toyota are extremely thorough and professional. I would definitely recommend World Toyota to service your vehicle. professional. I would definitely recommend World Toyota to service your vehicle. More

Had my scheduled maintenance done, and the experience was very pleasant. The staff was professional and we were done in a timely manner. Would do my maintenance there again. very pleasant. The staff was professional and we were done in a timely manner. Would do my maintenance there again. More

Eric was very helpful and friendly at the service desk! Service was estimated for 3 hours, but ended up only taking 2! Service was estimated for 3 hours, but ended up only taking 2! More

Excellent customer service! Easy last- minute scheduling and a Lyft ride home to avoid a long wait at the dealership. Easy last- minute scheduling and a Lyft ride home to avoid a long wait at the dealership. More

Clear explanation about what my car needs, timely provides services The service advisor is knowledgeable and well mannered provides services The service advisor is knowledgeable and well mannered More