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World Toyota

Atlanta, GA

Overview
Reviews
Vehicles
4.4
1,859 Reviews
Call Dealership (678) 547-9000
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5800 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 1,859 reviews

October 17, 2023

Amazing customer service , nice lounge and coffee . I have don’t most of my oil changes at this location. More

by dagreatestone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Campbell
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Oct 18, 2023 -

World Toyota responded

Thank you for your feedback! We're thrilled to hear about the amazing customer service you received and that you've had a positive experience while getting your oil changes at this location. It's great to know that you find the lounge and coffee pleasant as well. Your satisfaction is important to us, and we look forward to serving you again!

October 17, 2023

The service technician that worked with me was friendly, very efficient, and a good communicator. More

by anne.akins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
49092 Cristopher Aguilar
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Oct 19, 2023 -

World Toyota responded

It's wonderful to hear that the service technician who worked with you was not only friendly but also very efficient and a good communicator. We value your feedback. Your satisfaction is our goal, and we're here to provide excellent service for your vehicle needs!

October 17, 2023

Erik Matson is very helpful and takes care. Thanks Eric for all your help and care! More

by hussein dohad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Matson
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Oct 19, 2023 -

World Toyota responded

It's fantastic to hear that you had a great experience and that Erik provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 14, 2023

Colin was super great. Was very professional and set expectation right. Service was quick too. More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin 5 star
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Oct 17, 2023 -

World Toyota responded

It's fantastic to hear that you had a quick experience and that Colin provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 14, 2023

I was visiting the area. They got me in quickly when I needed service. Ty! More

by Jam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the name
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Oct 17, 2023 -

World Toyota responded

You're very welcome! We're glad we could accommodate your service needs promptly while you were visiting the area. Thank you for choosing us, and we hope you had a great visit!

October 14, 2023

Last few months back I did my service in the same center and they didnt mention any issues as it is a free sevice. But not they told many as it a paid service. More

by Kiran.varda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip Vo
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Oct 16, 2023 -

World Toyota responded

Thank you for bringing this to my attention. I apologize for the miscommunication when it comes to servicing your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at 678-547-9001. I look forward to speaking with you. Samuel Pakarati, General Manager

October 13, 2023

I was happy that the service was done in under an hour and that Jefferey was informative and helpful he deserves a raise More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferey Venable
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Oct 17, 2023 -

World Toyota responded

We're pleased to hear that you were happy with the service being completed in under an hour and that Jeffrey was informative and helpful. Your positive feedback is important to us, and we'll certainly consider your commendation. We're here to provide you with excellent service for all your future needs. Thank you for choosing us!

October 12, 2023

Philip Vo was the service advisor who worked with me and he was excellent. He was straightforward and kind. More

by musubi.press
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Vo
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Oct 13, 2023 -

World Toyota responded

Thank you for sharing your positive experience with Philip as your service advisor. We're delighted to hear that he provided you with excellent service. Being straightforward and kind are important qualities in a service advisor, and we're glad to have met your expectations. We appreciate your business!

October 12, 2023

Great customer service, explained process thoroughly and completed work on time. Kept me in the loop throughout. More

by bwelter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Matson
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Oct 13, 2023 -

World Toyota responded

We appreciate your feedback! It's great to hear that you had a positive experience with our customer service. We strive to ensure that our customers are well-informed about the processes and that the work is completed in a timely manner. Your satisfaction is important to us, and we're here to help with any future needs or questions you might have. Thank you for choosing us for your automotive services!

October 11, 2023

Unfortunately, I had a appointment at 3:30 I didn't leave out of there until the store was closed. The service this time was not acceptable. I've been with Toyota dealership for years and very disappointment More

by momopeek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown nam, Lisa Edwards
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Oct 11, 2023 -

momopeek responded

Please tell Lisa Edwards: Phenomenal Woman for years. I've always came to her to assist me in purchasing a car. But the service that I had with these guys to do work on my car was HORRIBLE. No response I had to stand up to ask. What in the blank is going on after 3 hours later? Lisa Edwards needs to be the instructor to teach every employee. Her kindness, that woman is an a phenomenal superb outstanding employee. Nobody check on me until I said I had enough. I just needed to leave. I forgot to even get the young man's name.

Oct 11, 2023 -

World Toyota responded

Thank you for bringing this to my attention. I apologize for the long wait time to get your vehicle serviced with us. I would like an opportunity to address your concerns and to earn your business, please contact me at 678-547-9001. I look forward to speaking with you. Samuel Pakarati, General Manager

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