World Toyota

Excelente servicio en todo! Lo recomiendo en todo aspecto para que pregunten por Sebastian, habla español e inglés y es súper amable Lo recomiendo en todo aspecto para que pregunten por Sebastian, habla español e inglés y es súper amable More

I waited in my car for 15 minutes before someone greeted me, even though employees were standing around not doing anything. I could have asked someone how the process worked, but I was curious to see how l me, even though employees were standing around not doing anything. I could have asked someone how the process worked, but I was curious to see how long it would take. The service person told me it would be 2 1/2 hours for an oil change, which was OK with me, but I never received any text updates even at the 2 3/4 hour mark and when the vehicle was completed. I saw the vehicle being driven to the completion area. My representative was kind enough to proactively comp my oil change for the excessive wait, but I know World Toyota is capable of providing a much better customer experience if they gave it some thought. I'd be happy to discuss my experience in detail with the service manager to suggest some specific improvements. More

Friendly and knowledgeable staff, quality work, accurate estimates and helpful reminders in upcoming maintenance. Even during a holiday week they completed work under the estimated time frame. Very pleased. estimates and helpful reminders in upcoming maintenance. Even during a holiday week they completed work under the estimated time frame. Very pleased. More

Bad experience at Service. The agent was not professional. Chewing gum and lazy attitude. Did not feel welcomed at all. This dealer has had excellent service agents in the pa The agent was not professional. Chewing gum and lazy attitude. Did not feel welcomed at all. This dealer has had excellent service agents in the past. Multiple choice solution A. Lack of high quality personnel. B. New service agents need a better training. C. There are hundreds of people and better qualified out there for this job. D. World Toyota has lowered the costumer service standards. E. A company is as bad as the worst of its employees. F. All of the above. THIS IS THE ROGHT ANSWER SERVICE ADVISOR: Yasmine Medina is not ready for this job. More

Great service dept. Changed oil quickly and as promised. Service writer was friendly and very helpful. Changed oil quickly and as promised. Service writer was friendly and very helpful. More

Collin was very attentive, helpful, informative and efficient. I’ll definitely be returning for services in the future. efficient. I’ll definitely be returning for services in the future. More

Amabilidad buen servicio me atendieron muy bien el muchacho Christopher bien atento y amable gracias muchacho Christopher bien atento y amable gracias More

Eric Matson and service is the best advisor I’ve ever dealt with in all my years always takes amazing care of me and anyone else I sent to him dealt with in all my years always takes amazing care of me and anyone else I sent to him More

Awesome wonderful job. Keep up the fantastic work. As usual the service is always great Keep up the fantastic work. As usual the service is always great More

Nick was a greet service manager. He kept me up-to-date on the status of my service and was helpful and courteous. He kept me up-to-date on the status of my service and was helpful and courteous. More