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World Toyota

Atlanta, GA

Overview
Reviews
4.4
2,012 Reviews
Call Dealership (678) 547-9000
View Awards

5800 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 2,013 reviews

November 03, 2023

Glen Knox was absolutely horrible. I have been bringing my vehicle here for 4 yrs and have never dealt with an advisor this rude. I will no longer be bringing my vehicle to World Toyot More

by nalam4558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen Knox
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Nov 10, 2023 -

World Toyota responded

Thank you for bringing this to my attention. I apologize for this negative interaction you had during your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at 678-547-9001. I look forward to speaking with you. Samuel Pakarati, General Manager

November 03, 2023

Clean dealership, friendly employees, and I was in and out less than an hour (estimated time was a little before an hour). More

by Enrique.penaloza22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Campbell
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Dec 01, 2023 -

World Toyota responded

It's great to hear about your positive experience at World Toyota! A clean environment, friendly employees, and efficient service are key factors that contribute to a pleasant customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Great experience with oil change. Clean waiting room with coffee. Fair price. Good explanations in multipoint inspection. More

by makbash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Me. Fisher.
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Dec 01, 2023 -

World Toyota responded

We are thrilled to hear that your oil change was a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

Good service, but there are very long waits from time to time. Generally helpful staff. More

by brotherjohnvlc
Recommend Dealer
Yes
Employees Worked With
Joseph
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Dec 01, 2023 -

World Toyota responded

We are thrilled to hear that you had a good experience! We apologize for a longer than normal wait time. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

From start to finish I had a very pleasant experience. Everything was explained clearly and concisely, including the cost of various services, so there were no surprises, which I appreciate. And the turn More

by challeve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember her name
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Dec 05, 2023 -

World Toyota responded

It sounds like you had a smooth and transparent experience at World Toyota's Service Department! Clear explanations and upfront details about the services and costs are crucial for a hassle-free experience. It's great that despite the busyness, we managed to provide a quick turnaround for your car. When a dealership prioritizes customer service, it makes the whole experience much more pleasant. Thank you for your business!

October 31, 2023

Dean, in the Service Department, was absolutely outstanding!!! Informative, understanding and explained everything. Didn’t push a thing on me and had great recommendations. Highly recommend! More

by Sanjose1185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Ron
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Dec 02, 2023 -

World Toyota responded

It's fantastic to hear about your exceptional experience with Dean in the Service Department! Having an informative and understanding advisor who provides clear explanations without any pressure can make a significant difference in the service experience. Thank you for your business!

October 30, 2023

Quick and pleasant very pleasing. Excellent customer contact.personnel were very responsive, waiting area top notch. More

by jf2948@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dumas Andre
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Dec 01, 2023 -

World Toyota responded

We are thrilled to hear that you had a quick and pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 29, 2023

Good communication. Good customer service. Explained the warranty process and ensured the services were completed as expected. More

by .4.4.4.6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Atsemet
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Oct 31, 2023 -

World Toyota responded

It's great to hear that you had good communication, excellent customer service, and a thorough explanation of the warranty process. Ensuring that the services were completed as expected is crucial for a positive customer experience. Your feedback is valued!

October 27, 2023

Great customer service and interaction. Service was quick Excellent customer waiting environment Work areas clean and tidy More

by ter3bom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory
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Oct 31, 2023 -

World Toyota responded

We are delighted to hear that you received great customer service and interaction and that the service was quick. A clean and tidy customer waiting environment can enhance the overall experience. Your feedback is valued!

October 27, 2023

It was good service. A little slow at the beginning but good overall. They check your car and give you recommendations More

by José
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Campbell
Report | Print
Nov 01, 2023 -

World Toyota responded

Good service that includes a thorough check of your car and recommendations can be quite valuable. While it might have been a bit slow at the beginning, it's positive to hear that the overall experience was good. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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