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World Volkswagen

Neptune City, NJ

4.9
1,354 Reviews
World Volkswagen is the fastest growing Volkswagen store on the Jersey Shore. Located just west of exit 100 of the Garden State Parkway, we have a complete selection of new and used cars and trucks ready for immediate delivery!! Each car goes through a rigorous 118 point inspection, road test, and a complete detail. Call us today at (877) 332-8861. for a no obligation demonstration and test drive! Visit our website at www.worldvw.com for our complete inventory and for finance and lease options on the vehicle of your choice!
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4075 NJ-33

Neptune City, NJ

07753

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Showing 1,354 reviews

February 28, 2016

Fees are ridiculous. I went to this dealership, approximately 40 miles from my house, because of the great deal that was offered through Edmunds Price Promise. Unfortunate More

by gtiowner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Scarpino
Mar 08, 2016 -

World Volkswagen responded

Hi gtiowner, I'm sorry to hear that you were disappointed with your experience at our dealership. I would like to further discuss your experience and gain any feedback that you can offer. I am afraid there may have been a misunderstanding in a few of our fees (specifically the acquisition fee). We are always looking to improve our customer service, and your opinions are important to us. Please contact me at 732-922-1500 at your earliest convenience to further discuss. I look forward to speaking with you. Best, Jason Forster

Mar 14, 2016 -

World Volkswagen responded

Hi gtiowner, I'm sorry to hear that you were disappointed with your experience at our dealership. I would like to further discuss your experience and gain any feedback that you can offer. I am afraid there may have been a misunderstanding in a few of our fees (specifically the acquisition fee). We are always looking to improve our customer service, and your opinions are important to us. Please contact me at 732-922-1500 at your earliest convenience to further discuss. I look forward to speaking with you. Best, Jason Forster

February 27, 2016

Awesome experience for leasing a car If you're looking for an easy and efficient car leasing experience, go to Dean Desantis! I went in with a list of criteria and within two days I had m More

by Melthe87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean DeSantis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Labetti
Feb 29, 2016 -

World Volkswagen responded

Hi Melthe87, Congratulations on your new car! It was great to meet you and I enjoyed working with you. I am so happy that Dean provided you with a fun, enjoyable car buying experience. Dean always goes the extra mile to ensure his customers' satisfaction and he is an important member of the World team. I know he will be so happy to read your review. It's great when a customer comes in knowing exactly what he or she needs in a car. We will always find the car that you want, even if it is not in our lot. We were so happy to get you into the exact car that you wanted! Thank you for choosing World and for recommending us. Enjoy your new car! Best, Justin Simcox, GM

February 24, 2016

Happy with my purchase I recently purchased a used Toureag at World VW. When I walked into the dealership, Roy Draper immediately walked up to me and asked if I needed help. More

by HappyMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Draper
Feb 25, 2016 -

World Volkswagen responded

Hello HappyMom, Congratulations on your new Toureag! I appreciate that you chose World and I am so happy to hear that you continue to have great car shopping experiences with Roy. Roy is one-of-a-kind. He is an amazing salesman and he genuinely cares about helping his customers. He understands our goal to make car shopping fun and never stressful, and he does an excellent job carrying this goal out. I know that Roy will be so thrilled to read your review! Thank you for your recommendation and for your kind review. I hope that you love driving your new VW! Best, Justin Simcox, GM

February 24, 2016

love my SUV Came looking for a used SUV and left with a beautiful new one that I could afford. Leonard was wonderful in helping me get. thank you from the bottom More

by sonja 4630
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonard
Feb 24, 2016 -

World Volkswagen responded

Hi sonja 4630, Thank you for your review. Congratulations on your brand new car! I am so excited for you and so happy that you went home with a gorgeous vehicle within your price range! We really aim to satisfy our customers and if you want a particular car, we will do everything in our power to get it for you. I'm pleased that Leonard could assist you in finding your perfect vehicle and that he provided you with a great car buying experience. Leonard is a vital member of the World team, and he does a wonderful job representing our brand. I know that he will be so thrilled to read your review! Thank you for choosing World, and enjoy your new car! Best, Justin Simcox, GM

February 23, 2016

Pleasurable buying experience We would like to thank salesman Joseph Scarpino, for making the experience of buying a vehicle -pleasurable. His knowledge, experience, and caring att More

by Gman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scarpino
Feb 23, 2016 -

World Volkswagen responded

Hello Gman, Thank you so much for your review. I know that Joe will be so thrilled to read your outstanding evaluation of his performance, and he will be most grateful for your recommendation! Congratulations on your new car purchase! I am so pleased that you had such a wonderful car buying experience with Joe. As you probably noticed, Joe is not your stereotypical car salesman. He genuinely loves helping his customers, and he strives to see them leave 100% satisfied. Joe does an excellent job of representing World Volkswagen's core values, and we are lucky to have him on our team. I appreciate that you chose World, and I hope you love driving your new car! Best, Justin Simcox, GM

February 22, 2016

Joseph Scarpino [ Joe was great. I took my Mom in after trying to work a deal at Hyundai. Her Hyundai lease was expiring. She is older (78) and gets nervous about negot More

by Sean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Scarpino
Feb 23, 2016 -

World Volkswagen responded

Hello Sean, Thank you so much for your kind review. Please congratulate your mother on her new Jetta for me! Your review made me so happy to read. I understand that some customers may feel apprehensive about visiting dealerships, but at World, we will never pressure customers into making hasty decisions. Our goal is only to educate and help in any way that we can. We love that we are able to provide our customers with fair prices and I am so pleased that Joe was able to make you and your mother feel at home in our dealership. Joe is an amazing salesman. He is genuine, hardworking, and loves assisting his customers. He does a wonderful job representing World's values, and he is an important member of the World family. I appreciate that you chose World, and please do not hesitate to call us if we can ever assist you or your Mom with anything else in the future! Warmly, Justin Simcox, GM

February 22, 2016

Leasing Ease! Mark helped make the leasing experience and associated paperwork a breeze to work through. He was prepared and it was obvious he was a seasoned pro. More

by jventura1723
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Mendez
Feb 23, 2016 -

World Volkswagen responded

Hello jventura1723, Congratulations on your new car and thank you for taking the time to leave us a review! I am so happy to hear that you had such an enjoyable car leasing experience with Mark. Mark understands that customers don't have all day to make a car purchase, so he does his best to make the transaction as quick and stress-free as possible. Mark is a great salesman, and he is super knowledgeable and has a lot of integrity. Mark's a vital member of the World team, and we are privileged to have him. I appreciate that you chose World and thank you for your recommendation. Now go enjoy your new car! Best, Justin Simcox, GM

February 20, 2016

Very satisfied customer! I drove 45 minutes to this dealership based on their internet pricing and am extremely happy I made the trip. Dean was fantastic and I feel very good More

by Jetta2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean DeSantis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karissa Cordoma
Feb 23, 2016 -

World Volkswagen responded

Hello Jetta2016, First of all, thank you for taking the long trip to Neptune! Secondly, I really appreciate that you took the time to leave us a review. It was wonderful working with you and I am so pleased that Dean and Karissa provided you with an enjoyable car buying experience. Congratulations on your new purchase by the way! I'm so excited for you to drive your new car, and I know that you will make amazing memories in it. Thank you for your recommendation and please do not hesitate to call us if we can ever assist you with anything else in the future! Warmly, Justin Simcox, GM

February 18, 2016

Great experience. See Roy Draper Honest layed back experience. This is the place to buy ur next new VW. No double talk. It's hard to find a dealer/ salesman u can trust. Bought a 2016 More

by 7569mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Draper
Feb 19, 2016 -

World Volkswagen responded

Hello 7569mike, Thank you for taking the time to leave a review for us. Many congratulations on your new Passat! You're going to have such a blast driving it! I'm so pleased that you had an enjoyable car buying experience with Roy. At World, we want our customers to have a good time when shopping with us, and we promise to always be completely transparent and honest with you. Roy does a really great job of carrying out our goals, and he is a genuine, hardworking salesman. I know that he will be thrilled to read your review. Thank you for choosing World. Enjoy your new Passat! Best, Justin Simcox, GM

February 18, 2016

Finally a truly great dealership For anyone looking for a very informative and relaxed car buying experience, go with Roy and World VW. They have a great team and really make you feel More

by Passat man 13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Draper, Karissa Cordoma
Feb 19, 2016 -

World Volkswagen responded

Thank you for your kind review Passat man 13! Congratulations on your new car purchase! It was a delight to work with you, and I am so happy that you had an enjoyable car buying experience with Roy. Roy is one of our best salesmen; he has a lot of integrity and he truly cares about helping his customers. Roy does a great job portraying our top priorities, one of them being to provide customers with a fun, stress-free shopping experience. He's an important member of the World team and we are lucky to have him. Thank you for choosing World, and enjoy your new car! Happy Driving. Justin Simcox, GM

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