World Volkswagen

Dave and Justin were more then helpful in facilitating an easy purchase at a price that worked for both me and the dealership. I shopped around and World Volkswagen truly earned my business by understanding easy purchase at a price that worked for both me and the dealership. I shopped around and World Volkswagen truly earned my business by understanding what I needed in a new car and what I felt comfortable paying for that car. I appreciate their honesty and will hopefully be back in a couple of years to lease or purchase a new vehicle from World Volkswagen. The time spent at the dealership was minimal except for waiting for finance/lease associate to sign paperwork; this was due to the high volume of purchases that night and did not reflect poorly on the staff. I was kept comfortable with anything I needed and caught up on some television and emails while I waited. Thanks for the easy experience in what can often be a frustrating endeavor More

This was the best car buying experience I have ever had. Very friendly staff, process was easy and fast too. I would highly recommend this dealership to anyone. Very friendly staff, process was easy and fast too. I would highly recommend this dealership to anyone. More

The salesman that worked with me was very friendly. The dealer had a very relaxed atmosphere, which did not make me feel pressured or uncomfortable. Very accommodating staff. dealer had a very relaxed atmosphere, which did not make me feel pressured or uncomfortable. Very accommodating staff. More

Having had a disappointing experience at another local VW dealership we visited World VW hoping for better luck. Working with World VW was, pleasant, professional and efficient. Gino and Nick were friendly, dealership we visited World VW hoping for better luck. Working with World VW was, pleasant, professional and efficient. Gino and Nick were friendly, helpful and informative. Being under new ownership, World VW is making every attempt to stand above the rest and they are succeeding. . More

I went to another Vw dealership and told them I was in the market for a car , but wouldn't be buying for at least 6 months. Needless to say the salesguy acted like he had no time for me and said there wer the market for a car , but wouldn't be buying for at least 6 months. Needless to say the salesguy acted like he had no time for me and said there were no cars available to test drive. I was furious and decided to try another dealership. I walked into World Vw and met Roy Draper .I told him that I wasn't going to buy a car today and he said no problem and answered all of my questions and then offered me a test drive. after the test drive he even offered me coffee water or tea or even lunch if I wanted.I said are you serious and then his boss Gino said there is pizza in the back if you want some slices . My boyfriend and i got a couple slices and then talked some more with Roy . The sales manager Jonathan came over to us thanked us for coming in gave me more info on pricing. Although i wasn't buying that day i was treated like in was still important . the other dealer should take notes from these guys . I already sent two of my friends to Roy and will keep doing so. I will see you guys in February for my new Jetta. I can't wait!!!!! More

What a great experience. We stopped by to test drive the CC. After the test drive we wanted to have lunch. They gave us the car for the day and said lunch is on World Volkswagen. Even if we don't buy the ca CC. After the test drive we wanted to have lunch. They gave us the car for the day and said lunch is on World Volkswagen. Even if we don't buy the car. My wife and felt like we were in high school again driving around this car all day. We came back six hours later. We leased the cc and drove it home. From the time we walked in and were greeted by the manager Gino, unitl the time we left. We were treated like royalty. I would recomend this dealership to everyone. Kudos to world More

Don't go to this dealership. They are very unresponsive for any of requests. I had to call them many time to chase the car salesman. After all, their offer price was WAY HIGHER than they advertised. They j for any of requests. I had to call them many time to chase the car salesman. After all, their offer price was WAY HIGHER than they advertised. They just want you to come in with this aggressive pricing but you should know that it is just a bait. They will say the price is for the car which is not available and will quote much higher price. Worst car dealership in my life. More

Looking for a VW Jetta, my wife and I did our research as Looking for a VW Jetta, my wife and I did our research as we compared it to other makes of cars. We had a certain price in mind and were already ap Looking for a VW Jetta, my wife and I did our research as we compared it to other makes of cars. We had a certain price in mind and were already approved for a loan at 2.99%. We met with a Roy Draper,the sales agent. We could not have had a better one to deal with at this time. We told him we were shopping around for a car and were not ready to buy; we just wanted a test drive. At this point I expected the squeeze to purchase now to be issued. Nope, we received no such attempt by Roy. He was understanding and professional. We came back a week later and decided to make an offer. The process did not take long. With both Roy and Gino we reached an acceptable price and not only that but, I received a finance rate of 1.99% throught VW. So in conclusion we drove away with the car we wanted, the price point we wanted,and a great finance rate. I might also convey the fact that Jonathan, who took care of all the final paperwork was excellent. All in all we are delighted, happy customers that would do business again and again with World VW of Neptune. More

Went to this dealership with a Truecar price quote they agreed to on a new car. When I arrived, Johnathan said the Truecar price is only good if I accept their finance terms of 4.9% or I can pay an additio agreed to on a new car. When I arrived, Johnathan said the Truecar price is only good if I accept their finance terms of 4.9% or I can pay an additional $1k and I would qualify for the special 1.9%. Johnathan was rude. I was stuck in the dealership in a rainstorm and needed a car to get my elderly mom home. He knew this because on the phone I told him many times I am coming from far away with my mom. We live 60 miles away from this dealership. On the paperwork was an option for window VIN etching for $300. It clearly stated "OPTIONAL". I told him I don't want it. His exact words were "If you don't pay for it, you don't have a car". I bought the car but was pissed that at the tricks they pulled and how I was bullied to buy the VIN etching. I would have left and gone to Douglas or Hamilton but they were further away and I had no way of getting there and the rainstorm was hard and I had to get my mom home. A few days later I get the email survey from VWOA about my dealer experience. I filled it out according to my experience with them. There were two check boxes at the bottom asking whether I would like to be contacted by VWOA or the dealership. I opted to be contacted by VWOA only! I clicked submit on the survey. Five minutes later, I get a call from Gino from the dealership berating me, yelling at me about the survey I submitted. Then he calls me back a second time with a calmer tone asking suggesting if there was a way I could change my survey. I ask about my license plates that have not arrived yet and he asks for my cc to pay for overnighting the plates to me. I tell him Nick told me it's included in the sale. He says it will come out of Nick's pay. So, I was clearly harassed by the dealership since I explicitly opted to ONLY be contacted by VWOA regarding the survey. It's been over 2 weeks since this and VWOA hasn't called me yet. I received the plates with an invoice from World VW for $170 saying they didn't collect the correct amount of sales tax from me at the time of the sale. I go into my records and checked the Bill of Sale and everything adds up correctly so I have no idea where they pull this $170 from. Their invoice also states finance charges apply if the amount isn't paid by date on invoice. How can they apply finance charges to something I haven't sought a loan for? I called Fernando about this and he said he would get back to me about it. It's been 4 days and I haven't heard from him. This dealership is sketchy and downright ridiculous. Avoid at all costs. Seriously, go to Hamilton or Douglass. I wish I did. VWOA should revoke the franchise from these people. More