World Volkswagen

What a great experience. We stopped by to test drive the CC. After the test drive we wanted to have lunch. They gave us the car for the day and said lunch is on World Volkswagen. Even if we don't buy the ca CC. After the test drive we wanted to have lunch. They gave us the car for the day and said lunch is on World Volkswagen. Even if we don't buy the car. My wife and felt like we were in high school again driving around this car all day. We came back six hours later. We leased the cc and drove it home. From the time we walked in and were greeted by the manager Gino, unitl the time we left. We were treated like royalty. I would recomend this dealership to everyone. Kudos to world More

Don't go to this dealership. They are very unresponsive for any of requests. I had to call them many time to chase the car salesman. After all, their offer price was WAY HIGHER than they advertised. They j for any of requests. I had to call them many time to chase the car salesman. After all, their offer price was WAY HIGHER than they advertised. They just want you to come in with this aggressive pricing but you should know that it is just a bait. They will say the price is for the car which is not available and will quote much higher price. Worst car dealership in my life. More

Looking for a VW Jetta, my wife and I did our research as Looking for a VW Jetta, my wife and I did our research as we compared it to other makes of cars. We had a certain price in mind and were already ap Looking for a VW Jetta, my wife and I did our research as we compared it to other makes of cars. We had a certain price in mind and were already approved for a loan at 2.99%. We met with a Roy Draper,the sales agent. We could not have had a better one to deal with at this time. We told him we were shopping around for a car and were not ready to buy; we just wanted a test drive. At this point I expected the squeeze to purchase now to be issued. Nope, we received no such attempt by Roy. He was understanding and professional. We came back a week later and decided to make an offer. The process did not take long. With both Roy and Gino we reached an acceptable price and not only that but, I received a finance rate of 1.99% throught VW. So in conclusion we drove away with the car we wanted, the price point we wanted,and a great finance rate. I might also convey the fact that Jonathan, who took care of all the final paperwork was excellent. All in all we are delighted, happy customers that would do business again and again with World VW of Neptune. More

Went to this dealership with a Truecar price quote they agreed to on a new car. When I arrived, Johnathan said the Truecar price is only good if I accept their finance terms of 4.9% or I can pay an additio agreed to on a new car. When I arrived, Johnathan said the Truecar price is only good if I accept their finance terms of 4.9% or I can pay an additional $1k and I would qualify for the special 1.9%. Johnathan was rude. I was stuck in the dealership in a rainstorm and needed a car to get my elderly mom home. He knew this because on the phone I told him many times I am coming from far away with my mom. We live 60 miles away from this dealership. On the paperwork was an option for window VIN etching for $300. It clearly stated "OPTIONAL". I told him I don't want it. His exact words were "If you don't pay for it, you don't have a car". I bought the car but was pissed that at the tricks they pulled and how I was bullied to buy the VIN etching. I would have left and gone to Douglas or Hamilton but they were further away and I had no way of getting there and the rainstorm was hard and I had to get my mom home. A few days later I get the email survey from VWOA about my dealer experience. I filled it out according to my experience with them. There were two check boxes at the bottom asking whether I would like to be contacted by VWOA or the dealership. I opted to be contacted by VWOA only! I clicked submit on the survey. Five minutes later, I get a call from Gino from the dealership berating me, yelling at me about the survey I submitted. Then he calls me back a second time with a calmer tone asking suggesting if there was a way I could change my survey. I ask about my license plates that have not arrived yet and he asks for my cc to pay for overnighting the plates to me. I tell him Nick told me it's included in the sale. He says it will come out of Nick's pay. So, I was clearly harassed by the dealership since I explicitly opted to ONLY be contacted by VWOA regarding the survey. It's been over 2 weeks since this and VWOA hasn't called me yet. I received the plates with an invoice from World VW for $170 saying they didn't collect the correct amount of sales tax from me at the time of the sale. I go into my records and checked the Bill of Sale and everything adds up correctly so I have no idea where they pull this $170 from. Their invoice also states finance charges apply if the amount isn't paid by date on invoice. How can they apply finance charges to something I haven't sought a loan for? I called Fernando about this and he said he would get back to me about it. It's been 4 days and I haven't heard from him. This dealership is sketchy and downright ridiculous. Avoid at all costs. Seriously, go to Hamilton or Douglass. I wish I did. VWOA should revoke the franchise from these people. More

I had such a pleasant experience at world Volkswagen. This dealership was the best dealership that I have dealt with. Nick De Fillipis the sales person was so friendly and informative and really strived This dealership was the best dealership that I have dealt with. Nick De Fillipis the sales person was so friendly and informative and really strived to make the most of my time. He answered all my questions, and along with everyone else there, really treated me and my mom with respect and was sincerely grateful for my business. So not only did I get a GREAT car at a great price, but had such a relaxing and productive experience that I would recommend this dealership to everyone. More

We had looked at several brands including many VWs in both Flroida and NJ, one Saturday morning on our way to the beach I got on VW's web site before leaving and saw World was just off the parkway where both Flroida and NJ, one Saturday morning on our way to the beach I got on VW's web site before leaving and saw World was just off the parkway where we were going and saw an Internet price on a Passat with extrior color we wanted but a different interior, we also were considering a Jetta. The Passat price was better than any dealer we had chatted with so we stopped in. Its under new management and close to another VW dealer. These folks were friendly and professional (including a lady Sales person i cannot remember her name that was a Passat expert it appeared to me), Nick our salesman was top notch, told us take the Passat for a drive again (He knew we had driven it before and was still undecided), we did, loved more than before!, came back, said its great but its the wrong interior. That is when Johntan came in with Gino they looked at their new inventory, from the back came the Passat we really wanted Black exterior with Cornsilk beige interior, then we said we need 0% Financing, they said we can do that and give you the internet price on this car also. We traded in our old Audi, and drove to the beach with our new Passat, who knew? When you do your research and run into a professional organization like World is, you will pull the string. I would recomend these guys to everyone. No pressure just down to earth, here is what we can match for you. More

My experience with the team at Word Volkswagen was an absolutely fantastic experience – from the moment I contacted the dealership and spoke with John (who was so pleasant) to see if the car I was intere absolutely fantastic experience – from the moment I contacted the dealership and spoke with John (who was so pleasant) to see if the car I was interested in was still available, to finalizing the finance paperwork with Jonathan. Being a woman visiting a dealership solo, I was expecting that I would be pressed into buying something out of my budget, or that I would be blown off, however what I encountered was true professionalism, great customer service, and respect. I traveled from Long Island, NY because World had exactly the car I was looking for and it was well worth the trip! Jeff, the resident Vdub expert, was the sales advisor who assisted me with my purchase. He was down to earth, no-pressure, and just made the whole process an unbelievable easy one. Also dealt with managers Gino and Flavio who listened and worked with me to get me in the car I really wanted at the price I needed to be at. Kudos to finance manager Jonathan as well for getting me an even better than expected finance rate. In addition to all that, one of the owners took the car out for a spin to make sure everything was in tip-top order – it doesn’t get any better than that! The guys are great - and no, I’m not related to any of them. Just wished I lived closer to use their service shop instead of the one in Bayside, NY that shall remain nameless. I would recommend this dealership to anyone in the market for a VW. World has a great selection with a truly friendly and relaxed, yet professional atmosphere. Give these guys a shot- you will not be disappointed…. More

This dealership is now under new management (as of October) and they are a truly professional operation that is a pleasure to deal with. My first contact was with John, the business development guy, w October) and they are a truly professional operation that is a pleasure to deal with. My first contact was with John, the business development guy, with whom i scheduled my test drive and appointment. I chose this dealership because they had exactly the car that I wanted, but I was prepared to go elsewhere if I was treated shabbily as so often happens when you are a woman walking into a dealership. I was pleasantly surprised by the friendly attitude of the sales team, the willingness to accomodate and work with me to get me what I wanted at the price that I wanted, and the general professionalism of the entire team. After my test drive (as an attorney, I was surprised by how little information they required from me before handing me the keys), I met with Nicholas de Filippis, a true professional who really knows his Volkswagens but was completely low pressure. The entire process was completely painless and unstressful. I had such low expectations for my first car buying experience that I was pleasantly amazed by the customer first approach here. I was afforded both respect and courtesy without any sales pressure. I had an appointment scheduled at a different (highly rated) dealership after the one i had here, and I ended up cancelling it and purchasing the vehicle here instead based upon the good deal and great service that I had received. I would recommend this dealership to anyone looking for a friendly dealership and professional sales team who is willing to work with you to give you a great price. More

I had leased a Passat from World Volkswagon in 2005. Not only did I have eccessive issues with the car, but I received awful customer service. They refused to replace two of the four interior pieces that we only did I have eccessive issues with the car, but I received awful customer service. They refused to replace two of the four interior pieces that were peeling claiming that two of the four were caused by exterior factors, claiming that it could be from my nails! As if I clawed at the interior of my car after 6 months of owning it! The air conditioner needed to be replaced after 8 months and not all the screws were out back in. There was constantly an issue with the car and everytime I brought it in not only did they not have a loaner ever but I received an attitude from them as if I were a bother. Recently I went to turn in my lease that had overage mileage and they wouldn't even work with me. The manager was insistent that he wouldn't even work with me until I forked over a check for about $8,000. He talked to me in such a manner as if he were talking down to me. Coincidently all the sales men there were new...can't imagine why!!! I went to Freehold Volkswagon and received impeckable service. Hard to believe that both were Volkswagon dealers. I would never recommend World Volkswagon to anyone, especially when you can drive just a few more miles and receive the service that you deserve as a buyer. What a shame. More