World Volkswagen

Buyer Beware I started dealing with World Volkswagon 2 weeks ago when I discovered they had the exact 2017 Toyota Tacoma model I had been looking for. I had made I started dealing with World Volkswagon 2 weeks ago when I discovered they had the exact 2017 Toyota Tacoma model I had been looking for. I had made an appointment over the phone with a salesman to come in over the weekend and take a look at the truck. When I got to the dealership, a separate salesman told me the truck was not currently on the lot since an employee was driving it to check it out for defects. A few days later, I test drove the truck and found it in good condition with a few minor defects (including a “bullseye” chip in the windshield). After I expressed interest in the truck, my salesman, Dean, and I worked out a deal where I traded in my 2011 Toyota FJ Cruiser. After a little back and forth, I felt confident that the deal I received was fair on both ends. I then met with the finance department and found them to be a little pushy on the extended warranty and protection plans, but not any more than I expected for a used car dealership. My car buying experience up to this point is the reason for the first star in my rating. As soon as we swapped keys however, things started to get shady. When I asked if they could do anything for the windshield chip, I was told that since the service department had closed for the day I could come back the following day and it would be looked at. When I came back, I was told all they could do was drill the chip and fill it with epoxy to keep it from spreading (which had obviously already been done). That got me thinking about why the damaged windshield did not show up on the 100pt inspection I was assured every used vehicle goes through. When I asked to see the inspection report, the dealership gave me a piece of paper that said the truck had a wheel alignment and oil change when they brought it in. I’m not in the car business, but that did not seem like a thorough inspection to me. I also noticed that the receipt of the purchase listed the mileage of the vehicle at 32,168 and when I drove it off the lot, it had 32,820 miles. I found that strange since the salesman told me they only had the truck not much longer than a week. None of this was sitting well with me so I went back to the dealership and addressed my concerns with the sales manager. He first looked at the chip and told me the same thing as service. I asked why they would pay a glass service to “fix” what had already been “fixed” to which I did not get an answer. I was not satisfied with that since it would not solve the problem and I was told they would not replace the windshield but if I was unhappy with that I could cancel the deal and they would take the truck back. I obviously did not take them up on that but I did get them to agree to do the inspection “again” and this time, provide me with the report. I just got back from my 4th trip to the dealership in a week after having the service department inspect the truck again. This time, they were able to provide me with a detailed report. I had previously checked it out some parts of the truck myself and the report more or less matched what I saw (brake pads, tire tread, etc). It did also say that there is an open recall on the truck. Since this is a Volkswagon dealership, they can’t do anything for a Toyota recall but that would have been nice to know when I bought it. I will say that the service manager, Dylan, was a pleasure to work with as he did the inspection in a little over an hour and went through all of the results with me. He is the reason for the second star in my rating. Long story short, I would not recommend World Volkswagen to anyone. I feel the 2 star rating is fair since I did receive a fair deal on my trade in and vehicle purchase and the service department was timely and knowledgeable. However, -3 stars for what I found to be subpar customer service and an overall sense of dishonesty and shadiness. I realize part of my poor experience is on me for not checking out some things before making the purchase, but that being said I do not have any faith that World Volkswagen is motivated to do right by their customers. More

test drove and purchased easy.. let us take our time looking at the vehicle test drove it and wasnt pressured to purchased.. land up purchased it nice vehicle low mileage let us take our time looking at the vehicle test drove it and wasnt pressured to purchased.. land up purchased it nice vehicle low mileage More

went to getta jetta. This is my 4th, yes 4th Jetta. I keep going back because World VW is a class act. Every time I have ever dealt with them, they have been honest and f This is my 4th, yes 4th Jetta. I keep going back because World VW is a class act. Every time I have ever dealt with them, they have been honest and forthright. The Service Dept, is top notch. Special kudos to Dean Desantis. Five stars to Dean. Go there now and get a Car. ADFreehold More

BEST CAR BUYING EXPERIENCE It was by far the best car buying experience I have ever had! I went there just to look the first day and was not pressured at all to buy then. Bob c It was by far the best car buying experience I have ever had! I went there just to look the first day and was not pressured at all to buy then. Bob completely understood that I needed to talk to my wife before I bought. I came in a few days later and we made the deal. It was the fastest buying process ever. I felt very comfortable making the deal and will be sure to come by the next time I need a vehicle!! More

Great experience Bob was so helpful and not pushy at all. I hadn't purchased a vehicle in a longtime, but he made the process very easy and quick. he went above and be Bob was so helpful and not pushy at all. I hadn't purchased a vehicle in a longtime, but he made the process very easy and quick. he went above and beyond to make it happen for me. Any questions I had or issues that arose, he took care of!! Took the stress out of buying a car! Anyone looking to purchase a car at World VW, I would highly recommend speaking to Bob. More

World VW - Joe Scarpino Was about to purchase (2) vehicles from a few other dealers, and was told by a colleague to check out World VW. Phoned - spoke with Alyse who was ext Was about to purchase (2) vehicles from a few other dealers, and was told by a colleague to check out World VW. Phoned - spoke with Alyse who was extremely helpful, professional, and most importantly, straight forward and honest. Visited the dealership next day, and met Joe Scarpino at the door. He was extremely friendly, and again most importantly, straight forward and honest. The no haggle price was exactly that - no haggle. This was a stress free and simple process, and I would highly recommend Joe and the dealership. More

Great experience Bob was very helpful, I was a bit nervous walking into the dealer hoping that I wouldn't get some sales man just trying to sell me a car without consi Bob was very helpful, I was a bit nervous walking into the dealer hoping that I wouldn't get some sales man just trying to sell me a car without considering the customer. Bob was thoroughly clear with me, and made my experience less stressful. More

New Atlas! Came in to test drive the new Atlas. Greeted by Robert and he quickly took care of us. He answered all of our questions on this new car and was extrem Came in to test drive the new Atlas. Greeted by Robert and he quickly took care of us. He answered all of our questions on this new car and was extremely knowledgeable about it. We went for a test drive and then purchased the 2018 Atlas. Highly recommend Robert. More

Couldn’t have gone any smoother. I recently visited World of Volkswagen in Tinton falls. I had an idea of what car(new) I wanted to get. I walked in and couldn’t have been more happy I recently visited World of Volkswagen in Tinton falls. I had an idea of what car(new) I wanted to get. I walked in and couldn’t have been more happy with who helped me. Joe went above and beyond to help me find the perfect car for me. He wasn’t pushy, and made the experience very comforting. This was the first car I bought, so of course I was nervous going into it. Non the less it was the perfect experience. I felt comfortable and secure in purchasing new 2019 Jetta Sel. Thank you again Joe! More

Good experience. Great staff. Got me to price point i needed to be in. Great experience. I just want to thank Voltswagon in Neptune. I would highly recommend. 10/10 Got me to price point i needed to be in. Great experience. I just want to thank Voltswagon in Neptune. I would highly recommend. 10/10 More