
World Volkswagen
Neptune City, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Great Service Helped me find rims to fit on my car, took a little time but make sure everything was right. Gased up the car and even did the work for the tires to! Helped me find rims to fit on my car, took a little time but make sure everything was right. Gased up the car and even did the work for the tires to! Great overall service More
Excellent Jay and Johnathan are very accommodating and a pleasure to work with. We have had 7 cars with this dealership. There is a reason we keep coming back! Jay and Johnathan are very accommodating and a pleasure to work with. We have had 7 cars with this dealership. There is a reason we keep coming back! More
If I could give them a ZERO I would !!! STAY AWAY I beg you I'm so furious and upset I don't even know where to begin. My daughter was in the market for a Tiguan SE model since her lease was up. I called ahea I'm so furious and upset I don't even know where to begin. My daughter was in the market for a Tiguan SE model since her lease was up. I called ahead to the dealer and spoke to Kevin Ward. I told him the colors and options I was looking for. He put me on hold, then comes back about 1 minute later and says good news I have the exact car your looking for when can you send her in. I SPECIFICALLY asked are you sure that you can do this deal if i send it. The deal was 299 a month 0 down, and that my daughter was not planning to put a single penny down. He replies yes sir, please send her in. About an hour later my daughter arrived at the dealership to meet a guy named Josh Wilson. This is when the typical games start. Josh tells us that the car is actually NOT on the lot and it must have been an error. He then proceeds to say that he can get the car but it would be 329 a month PLUS 1200 dollars down. I was blown away that the payment went up 30 dollars and was now requesting 1200 out of pocket after I specifically asked numerous times about my original deal. They then ran around the lot and found another identical car in white with black, they said they would be able to offer this vehicle at the same price. Well guess what 20 minutes later they tell me now the white Tiguan isn't available and that we would have to come back in 2 days. I have purchased over 30 cars in my life time and have never been treated like such a piece of crap. This dealer is by far the absolute worst in every aspect. Kevin magically disappeared when we arrived when we got there an hour later. It all started with him, he LIED to me multiple times over the phone to lure us in, they dropped us in a sales persons lap to try and con us into a deal and a car that didn't exist. Kevin Ward is a LIAR, untrustworthy & a con artist. As far as Josh, he got thrown into the mix but even him. He doesn't know how to return calls, continues with the same lies that he was told by his superiors, and when he finally called us to tell them they got a car, we told him that we purchased somewhere else. He got extremely RUDE and then hung up. Its no wonder this dealership has a bad reputation now I know exactly why. I urge anyone looking for a Volkswagen to AVOID THIS DEALERSHIP !!!! They are disrespectful and lie from start to finish about everything ! More
Great service, very friendly The Other Week I was looking for a used car with my husband, we found one that cought our interest, and with excellent service from one of your employ The Other Week I was looking for a used car with my husband, we found one that cought our interest, and with excellent service from one of your employees Josh, we financed my dream car. Josh was very polite and understanding, my financial status is not the greatest, Josh saw that and worked with a plan that worked for us. I highly recomend to anyone to go to this dealer. More
Horrible experience Customer service was absolutely horrible. I was treated with disrepect. I called and we agreed on a certain price and they said the car that I wanted Customer service was absolutely horrible. I was treated with disrepect. I called and we agreed on a certain price and they said the car that I wanted was on the lot. I came right from work that day (Wednesday) and magically the car WAS NOT on the lot and the numbers were a lot higher then the agreement over the phone. I left that night knowing they were going to have the car I wanted on the lot the next day. I called around 12pm and 2pm (Thursday) and the car still wasn’t there. I asked if they can give me a courtesy call to let me know what time or let me know if it won’t be there and I got no call. I ended up going to a different dealership to purchase the car. The next day (Friday) they called me and said it will be on the lot sometime that day. I advised him that I went somewhere else. I explained to him nicely the communication was not good and I wasn’t happy and he hung the phone up on me. I highly DO NOT recommend going there for a car. More
Easy process We came in to get numbers on a 2018 Tiquan, we worked with Jay he made an easy process and got the numbers to what we were looking for and it was a de We came in to get numbers on a 2018 Tiquan, we worked with Jay he made an easy process and got the numbers to what we were looking for and it was a deal! Would deff recommend him and the dealer! More
Purchased a Pre-owned vehicle Dean DeSantis made my purchase experience so pleasant and easy!!! Great team !!! This is the 3rd Beetle I’ve purchased. I wouldn’t go anywhere else Dean DeSantis made my purchase experience so pleasant and easy!!! Great team !!! This is the 3rd Beetle I’ve purchased. I wouldn’t go anywhere else to purchase another car and my family has also purchased vehicles from you!!! More
Very pleasant experience Joe Scarpino was very professional and friendly. He was clear in his explanation of the car's features and did all he could to make the experience a Joe Scarpino was very professional and friendly. He was clear in his explanation of the car's features and did all he could to make the experience a great one. Once all the paperwork was complete, he sat with me in the car and made sure I was comfortable with all of the "buttons" before I drove away. He also leased a car to my daughter a few months earlier and she was very pleased as well. I'm terrible with names, but I believe the finance gentleman's name was Steve and he was very clear in explaining the lease agreement. I also want to give a shout out to the gentleman who prepped the car (gas and cleaning), he was super-friendly and professional. I haven't purchased a car in 14 years and I couldn't have asked for a better experience. More
Great experience, wonderful service Thank you for a great service . Friendly environment, good accommodation. Very happy with the way my car drives. Thank you Jay for your help with the Thank you for a great service . Friendly environment, good accommodation. Very happy with the way my car drives. Thank you Jay for your help with the purchase. More
Great dealership with good prices and good vehicles Jay at World Volkswagen was my salesman. He was very helpful and easy to work with. My experience at World Volkswagen was overall excellent. I am very Jay at World Volkswagen was my salesman. He was very helpful and easy to work with. My experience at World Volkswagen was overall excellent. I am very happy with my car. More