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Wright Hyundai
Wexford, PA
445 Reviews
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445 Reviews of Wright Hyundai
March 02, 2024
Wright Hyundai in Wexford is the most unethical and unprofessional car dealership I have ever dealt with. When I first discussed a price for a 2023 Santa Fe calligraphy I told the salesperson I wanted unprofessional car dealership I have ever dealt with. When I first discussed a price for a 2023 Santa Fe calligraphy I told the salesperson I wanted to the price at no more than $41,000 to $42,000. We went into the office & he talked to the sales mgr & came back with $42,927. I said that was too high. He then told me he would get it down to $42,500 and would I accept that price. I told him that yes I would accept his offer of $42,500. Then the next day when I came in to sign the contract they had put the price back up to $42,927. They didn’t even tell me that they did that, I just happened to notice it. I told the finance person & he in turn called in the sales mgr. The sales mgr came in the office, did not even say hello, he simply said “I will not honor the $42,500 price that the sales person gave you”. Extremely rude! He did some things on his computer and then said “I will give you a price of $42,750”. He would take a whole $177 off of the $42,927 to make it $42,750. As if he is doing me a favor by taking $177 off the $42,927 price. I said, again, that the salesperson agreed to sell me the car at a price of $42,500 and I expect it to be honored. He said “NO” and that he was going to tear up the contract. I told him fine and that I could not believe they would not honor the agreement that their salesperson & I made. I would give them a negative “10” if I could! More
by Very Unhappy customer
Employees Worked With
Brian (salesperson), finance mgr & sales mgr
Helpful November 29, 2023
Service department No one answers the phone ever. I went into the service department to schedule an appt because if no one answering the phone. I don’t appreciate the way I was treated. I didn’t ge I went into the service department to schedule an appt because if no one answering the phone. I don’t appreciate the way I was treated. I didn’t get the man’s name. He was tall with dark hair. He told me it would be a month out for an appt. I asked him why it takes so long to get an appt. He said that all Hyundai dealers are like this. I told him that I love my car but I’ll never buy another Hyundai because of this. I scheduled an appt for the beginning of January and told him that by then I will have probably have gone somewhere else except for the recall. He could have cared less. I wouldn’t be buying another Hyundai. More
by Gadsoy
Employees Worked With
Not sure. I was there on Nov 29 around 400
November 21, 2023
Palisade engine caught on fire. Escaped with my toddler in the dark and pouring rain on a major highway. Thank GOD for an off duty Officer that literally saved our lives. Google Pal Escaped with my toddler in the dark and pouring rain on a major highway. Thank GOD for an off duty Officer that literally saved our lives. Google Palisade engine and oil loss problems. DO NOT buy a Palisade! I only had 20k miles before engine blew up. Wright Service snapped at me and told me I had to wait 6 weeks and said it was my fault anyway. Yes! It was my fault for buying anything from a Wright dealership. FU More
by LuckyToBeAlive
Employees Worked With
Cory
August 09, 2023
My 4-month-old 2023 Hyundai Kona N Line, at 1700 mi. , had an oil gasket leak and told it was a MONTH before they could even get my car in. Wright Hyundai Service Department's treatment was infuriating a , had an oil gasket leak and told it was a MONTH before they could even get my car in. Wright Hyundai Service Department's treatment was infuriating and beyond frustrating. Day of appointment told that they probably wouldn't even GET to my car that day and they didn't. It was an extra day and returned to me and problem was worse. Fixed it finally on the 3rd day, missed my appointments. My solution, got rid of a new car and never do business with them again. More
by JK
Employees Worked With
John, Corey
June 16, 2023
Made an appointment for oil change and 2 recalls. Told it would take 1.5 hours. After 1 hour, car was still sitting outside. It's now been 1.5 hours. Don't know how long this will take. Told it would take 1.5 hours. After 1 hour, car was still sitting outside. It's now been 1.5 hours. Don't know how long this will take. More
by motown640
Employees Worked With
Guy at service counter
May 30, 2023
Sales and Service are horrible. Sales offered 3000.00 less than other Hyundai dealerships. Service is scheduling 4-6 weeks out. Quik Service is usually 2-3 hrs .Not very Quick! Sales offered 3000.00 less than other Hyundai dealerships. Service is scheduling 4-6 weeks out. Quik Service is usually 2-3 hrs .Not very Quick! More
by Jimjo888
Employees Worked With
Randy
May 09, 2023
I was trying to buy a new car I was told several times it was available so I decided to do the finance part online the next morning I get a txt saying it’s not available then two minutes later it was availab was available so I decided to do the finance part online the next morning I get a txt saying it’s not available then two minutes later it was available then 20-30 minutes later it wasn’t I tried to ask if they actually ran my credit with no answer so I emailed someone I know there just to get a bunch of excuses that they don’t control there website that Hyundai corporate has there had in it there site is finicky just excuses and the best part the car is still listed for sale sorry for the run on sentence. More
by Myexperience
Employees Worked With
Jamie Williams
May 14, 2022
Wright Hyundai does not care about customer service. Last year I had to make an appointment to get my 7000 mile oil change. Took me a month and half to get in. Now they won't even schedule an appoint Last year I had to make an appointment to get my 7000 mile oil change. Took me a month and half to get in. Now they won't even schedule an appointment. And person on the phone argued with me that that it has always been first come first serve. I have to now come and wait. So my time isn't valuable as a healthcare provider and depending on the day was told I could wait 3 to 5 hours to get it changed. That is just ridiculous. I will never use them for service again or purchase another car with them. More
by Jon
Employees Worked With
Person answering phone because service didn't pick up.
April 03, 2022
We had a great experience with Jeff Young in sales when we bought our brand new 2022 Hyundai Tucson Limited in October. Unfortunately, we have had our new vehicle in for repairs twice in the last six month we bought our brand new 2022 Hyundai Tucson Limited in October. Unfortunately, we have had our new vehicle in for repairs twice in the last six months. While picking up our Tucson today, Dan the "service manager" was reluctant to address one of his service technicians after he made obscene gestures towards my family and I while we were transferring our car seat from the rental back to our vehicle. This service tech, Jake, was pulling another customer's vehicle around when he became angry, threw up his hands, and sped off around us and up to the service entrance. Although we previously had a great experience with Cory in the service department, we were disappointed in the way we were treated today by the rest of the staff. Dan from service encouraged us to go ahead and write a review for their department. More
by AndrewL
Employees Worked With
Dan
