Wyatt Johnson Subaru

Wyatt Johnson Subaru responded

Thank you for your honest feedback. We’re sorry to hear that your experience didn’t meet your expectations, especially regarding the warranty information and concessions. We appreciate you bringing this to our attention, as it helps us improve. If you’d be open to it, we’d like to learn more and see how we can make things right. Your satisfaction is important to us.

jpm responded

The biggest issue: During the test drive, the sales representative told us the vehicle might still be covered under the 3‑year/36,000‑mile bumper‑to‑bumper warranty, since it was still under the mileage limit. While we were sitting at his desk during the paperwork, my wife noticed on the CarFax that it stated “0 months left or (about) 8,000 miles left” for the bumper‑to‑bumper warranty. Because he never told us the warranty had expired, we assumed it was an either/or situation. We even discussed this right in front of him, and he nodded without correcting our misunderstanding. After we had signed all the paperwork and paid for the vehicle, the finance representative informed us that the warranty had actually expired due to the time limit. Immediately after revealing this, he emphasized how expensive repairs could be and pushed a nearly $3,000 extended warranty. Having remaining bumper‑to‑bumper warranty coverage was a factor in our decision to purchase the vehicle, and we feel we were misled during the sales process.

Wyatt Johnson Subaru responded

Thank you for sharing your experience! We’re glad our team member at the desk took the time to help and explain how the hybrid works. Providing helpful and clear information is important to us, and we appreciate your feedback!

Wyatt Johnson Subaru responded

Thank you for your wonderful feedback! We’re glad all your questions were answered and that our team helped make your decision easier. It’s great to hear you felt supported with good options and experienced professional, personable service. We truly appreciate your business!

Wyatt Johnson Subaru responded

Thank you for your kind words! We’re delighted to hear you experienced a professional atmosphere with quick service. Our team strives to be friendly, welcoming, and attentive, so it means a lot to know we addressed your concerns promptly. We appreciate your feedback and look forward to seeing you again!

Wyatt Johnson Subaru responded

Thank you for the thoughtful review! We’re glad you experienced a professional atmosphere paired with quick service. Our team takes pride in being friendly, welcoming, and attentive to your concerns, so it’s great to hear we hit the mark. We appreciate your feedback and look forward to serving you again!

Wyatt Johnson Subaru responded

Thank you for the wonderful feedback! We’re happy to hear Bryan made everything easy and straightforward for you. Transparency is key, and we’re glad you felt well informed every step of the way. We appreciate your business and look forward to assisting you again!

Wyatt Johnson Subaru responded

Thanks for the shoutout to Bryan! It’s great to hear he gave you honest advice and helped you avoid a high APR—definitely not the usual experience at many dealerships. We’re glad you found our team welcoming and trustworthy. We appreciate your feedback and hope to see you again!

Wyatt Johnson Subaru responded

Thank you for the fantastic review! Michael will love hearing this. We’re honored that you’ve trusted him with three vehicle purchases, that kind of loyalty means a lot to us. We truly appreciate your continued business and look forward to helping you again when car number four comes around! 🚗😊

Wyatt Johnson Subaru responded

Thank you for the kind words about our welcoming and professional team! We do owe you and your wife an apology for the surprise indoor rain feature. While we’re glad the team tried to dry things out, we clearly missed the mark by turning your vehicle into a brief splash zone. We appreciate your sense of humor and your feedback, and we promise we’ll keep all windows firmly up so future visits stay 100 percent rain-free. Thanks again for choosing us! 🌧️🚗😄

Wyatt Johnson Subaru responded

Thank you for your kind feedback! We’re glad to hear you felt cared for and treated as an individual. Providing professional service with a personal touch is very important to us. We truly appreciate your trust and look forward to serving you again!