Wyatt Johnson Subaru

Wyatt Johnson Subaru responded

Thank you for your honest feedback—we truly appreciate you sharing it. We’re sorry to hear your recent visit didn’t match the positive experiences you’ve had with us before. We understand how frustrating it is when the service takes longer than expected, especially when you were given a specific timeframe. Your time is important, and we should have communicated any delays more clearly along the way. We’ll be sure to share this with our team so we can improve both our time estimates and communication moving forward. We value your trust and hope to have the opportunity to provide you with a smoother experience next time.

Wyatt Johnson Subaru responded

Thank you for the great feedback! We’re so glad Emma made your visit easy and transparent from start to finish. Clear communication, no surprises, and following through on promises are exactly what we strive for. We’ll be sure to share your kind words with her—she’ll really appreciate it. Thanks again for choosing us! 🚗✨

Wyatt Johnson Subaru responded

Thank you for taking the time to share such detailed feedback—we really appreciate it. We’re glad to hear Bryan provided a great experience and took good care of you throughout the process. We’ll be sure to pass along your kind words to him. That said, spending 5 hours to complete paperwork is not the experience we want for our customers, and we understand how frustrating that must have been. We also sincerely apologize for the condition of your truck at pickup. If a detail was promised, it absolutely should have been completed—no exceptions. Your feedback is important, and we’ll be sharing this with our management team to address both the time it took to finalize your purchase and the breakdown in communication and preparation on the detailing. We’d also appreciate the opportunity to make this right for you—please reach out to us directly so we can get your truck properly detailed as it should have been. Thank you again for your honesty and for recognizing Bryan’s efforts.

Wyatt Johnson Subaru responded

Thank you for the fantastic review! We’re thrilled to hear you had an excellent experience and that the process felt smooth and streamlined. Kevin Sanford takes great pride in being straightforward and making things easy for our customers, and we’ll be sure to share your kind words with him. We truly appreciate your support and hope you enjoy your new vehicle! 🚗✨

Wyatt Johnson Subaru responded

Thank you for your feedback! We’re glad to hear we were able to meet your expectations. It’s also great that you noticed the positive teamwork between Steve and Kevin—strong collaboration like that helps us provide the best experience possible. We appreciate you choosing us and hope to see you again in the future! 🚗✨

Wyatt Johnson Subaru responded

Thank you for the kind words! We’re so glad Lindsey made your visit smooth and enjoyable from start to finish. Friendly, efficient service is exactly what we aim for, and it’s great to hear she delivered. We truly appreciate your support and look forward to seeing you again next time! 🚗✨

Wyatt Johnson Subaru responded

Thank you for the wonderful feedback! We’re so glad to hear that everyone made you feel welcome and that Michael East took great care of you. Making sure you’re completely satisfied and comfortable throughout the process is what it’s all about. We truly appreciate you choosing us and hope to see you again down the road! 🚗✨

Wyatt Johnson Subaru responded

Thank you for sharing your experience! While we know it’s not always easy when things don’t go as originally planned, we’re so glad Bryan and the team were able to turn it into a positive outcome. Helping you find an even better fit while keeping your finances front and center is exactly what we strive for. We truly appreciate your trust and hope you’re loving your new ride! 🚗

Wyatt Johnson Subaru responded

Thank you for the kind words! We love hearing that your visit felt smooth and stress-free from start to finish. Keeping things clear, on time, and pressure-free is exactly what we aim for, and it’s great to know we delivered. We appreciate you trusting us and look forward to seeing you again next time! 🚗✨

Wyatt Johnson Subaru responded

Thank you for your feedback! We’re glad Lindsey took great care of your vehicle and that the running boards were installed within the promised time frame. Providing reliable, timely service is always our goal, and we’re happy it made your experience smooth. We appreciate your trust and look forward to serving you again! 🚗