Wyatt Johnson Subaru

Wyatt Johnson Subaru responded

Thanks for the feedback! We agree—Lindsey is a rockstar, and we’re working on our extended warranty game plan. As for the ice and coffee, we hear you—next time, we’ll try to have ice cold drinks and coffee strong enough to power a Subaru. Thanks for keeping us on our toes!

Wyatt Johnson Subaru responded

Thank you so much for your kind words! We're delighted to hear that you had a polite, clean, and relaxing experience with us. We truly appreciate your recommendation to other Subaru owners and look forward to welcoming you back in the future

Wyatt Johnson Subaru responded

Thank you for bringing this to our attention. We apologize for the inconvenience and confusion regarding the diagnostic fee. We strive to ensure transparency in our billing process, and your feedback helps us improve. We’re glad we were able to resolve the issue for you, and we will review our procedures to prevent this from happening again in the future. If you have any further concerns, please don’t hesitate to reach out.

Wyatt Johnson Subaru responded

Thank you so much for sharing your experience with us. Glad to hear Scott was able to help and provide the support needed. We appreciate your trust and looking forward to assisting you again whenever you need anything!

Wyatt Johnson Subaru responded

Thank you for the fantastic feedback! We’re thrilled to hear you enjoyed fast, professional service at a great price. It’s wonderful to know you found the dealership clean and our team so friendly. We appreciate your kind words and look forward to serving you again!

Wyatt Johnson Subaru responded

Thank you for sharing your experience with us! We’re glad to hear you enjoyed the visit and found our facility clean. We do apologize for the longer-than-expected wait time—your time is important, and we understand how frustrating it can be when it takes longer than what was communicated. We appreciate the feedback and will work on improving our estimates. Thank you again, and we hope to provide a smoother visit next time!

Wyatt Johnson Subaru responded

Thank you for the great feedback! We’re glad to hear you found our staff pleasant, our work high-quality, and our facilities clean. We also appreciate you noting the detailed breakdown we provide. We understand that wait times can be frustrating, and we’ll continue working to improve in that area. Thank you for sharing your experience—we hope to make your next visit even smoother!

Wyatt Johnson Subaru responded

Thank you for sharing your experience with us. We’re very sorry to hear that your vehicle was not washed and that this was attributed to our closing time. You’re absolutely right—your scheduled appointment should include the full level of service we promise, and we should never book a time we can’t fully accommodate. We appreciate you bringing this to our attention, and we will address it with our team to ensure this doesn’t happen again. Thank you for your feedback, and we hope to provide you with a much better experience in the future.

Wyatt Johnson Subaru responded

Thank you for your wonderful feedback! We’re thrilled to hear that Madison went above and beyond and kept you fully informed throughout your visit. We appreciate you taking the time to share your experience and look forward to serving you again!

Wyatt Johnson Subaru responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you bringing it to our attention. You should never feel pressured into purchasing anything you don’t want or need, and we’ll make sure this is addressed with our team. We value your business and hope we’ll have the chance to provide a smoother, more comfortable visit when you return for your final oil change.