Jamal is an awesome service tech, on the other hand the
maintenance team they have is unbelievable and irresponsible. I brought in my 2021 Jetta for oil change and alignment. The only modification I’ve mad
maintenance team they have is unbelievable and irresponsible. I brought in my 2021 Jetta for oil change and alignment. The only modification I’ve made to this car is a front splitter/front lip. Drove my car there just fine no bumps, no scratches, no busted tires or a busted front lip.
I pick up my car about an hour later, not only did they lie on my paperwork, they busted my front lip to where I had to take it off. And split my front driver side tire as well. As I drive off with my car without even realizing I hit the light outside of the dealership and immediately hear the knocking noise and called them the next morning since I thought it was just my belly pan and asked for it to be fixed.
Morning comes and I dropped it off first thing 8am. They told me a few hours later it was because my tire was split. I’m pretty upset with this dealership because I love my VW. I have a GLI and a Jetta and I felt as if they tried to pull one over my head. Being honest and apologizing goes a long way. And I trusted them to do a simple task. And instead I end up out of $230 for a single tire. Out of a front lip I spent $160 and out of another place I can trust with my vehicle.