Wyatt Johnson Volkswagen

I would advise against anyone using the Wyatt Johnson Volkswagen Dealership in Clarksville or buying from Volkswagen altogether. I am currently deployed to Iraq, and VW of Clarksville is failing to c Volkswagen Dealership in Clarksville or buying from Volkswagen altogether. I am currently deployed to Iraq, and VW of Clarksville is failing to correct a situation with a vehicle they sold to us that is still under warranty, but currently “not safe to drive” due to a faulty chip. We were sold a 2020 VW ATLAS SEL brand new in April of 2020. We purchased this vehicle to caddy our 9-month-old daughter. This atlas had every viable upgrade. Within the next six months the air-conditioning malfunctioned and our daughter was in visible discomfort from riding around in an 80+degree vehicle. My wife immediately took it in for service and the service department reported there were no issues, to continue driving it and report if there were further A/C problems. The moment she left the lot, the vehicle became hot once again and my wife felt helpless. We took it in once again and they filled the A/C unit with colored Freon. In October of 2021, one month prior to my deployment the vehicle started to do things on its own, ie all four windows would roll down at once, vehicle would shut off automatically, and computer would go black. When my wife dropped off the vehicle on November 3rd, 2021, VW did not give her a rental even though it was still under factory warranty. She was told it was not recommended to drive the vehicle as it was unsafe since the sensor was telling the computer it had been in a crash and was at risk for putting the emergency brake on or deploying airbags at any given moment. She was left in the parking lot to uber home at her own cost since we live outside the 10 mile radius. Wyatt Johnson Volkswagen has maintained possession of the vehicle since the 3rd of November, have not issued a rental vehicle to my wife who is working full time and caring for our daughter, and has not made an offer to purchase the vehicle which, is still in their possession without the correct parts to fix it. To resolve the issue, we have expressed our interest in Wyatt Johnson buying the vehicle back at KBB value so they can fix it on their own terms as we are making monthly payments on a vehicle under factory warranty that is neither safe to drive nor in our possession- however after several voicemails and the service department requesting sales to call us, we have not been contacted once. It is because of this, I would advise against anyone using the Wyatt Johnson Volkswagen Dealership in Clarksville or buying from Volkswagen altogether. More

They had one on internet I wanted to buy call 3 times never return my call lousy dealership with lousy service manager that never call me back. never return my call lousy dealership with lousy service manager that never call me back. More

Awesome person , She was real good , the car is amazing I would recommend Anita to anyone who definitely needs a car come see her at Wyatt Johnson Volkswagen would recommend Anita to anyone who definitely needs a car come see her at Wyatt Johnson Volkswagen More

Anita did a great job. She stay with me the whole process. She spend the whole night with me until everything was done. process. She spend the whole night with me until everything was done. More

They did everything they could for us and they were very very helpful! The sales person did everything she could to get us the car we wanted. Best car sales person I’ve ever ran into. very helpful! The sales person did everything she could to get us the car we wanted. Best car sales person I’ve ever ran into. More

Jonathan Vick, Made the sell of my car the easiest and smoothest car sale ever. Great communication, attentive to my concerns, and rapid response to all my questions. smoothest car sale ever. Great communication, attentive to my concerns, and rapid response to all my questions. More

Johnathan is great to deal with!! It’s awesome when someone tells you they will do something and actually follows through every time! Great atmosphere! someone tells you they will do something and actually follows through every time! Great atmosphere! More

Felipe Rosario is extremely professional and a pleasure to work with. He made the purchasing process so smooth. I highly recommend and will referral others! to work with. He made the purchasing process so smooth. I highly recommend and will referral others! More

There are many ways to buy a vehicle now but I'm still old school, so dealership it is. Erica was our salesperson and she is awesome at her job. She is personable, accommodating and knowledgeable. The old school, so dealership it is. Erica was our salesperson and she is awesome at her job. She is personable, accommodating and knowledgeable. The whole dealership and experience was worth my time and the trip. I would absolutely go back to them. More

Came in for a new battery and a lot of questions (Wyatt) who works at the parts service desk went well out his way to help! Thanks so much P.s. management if there’s a employee of the month thing I vote W who works at the parts service desk went well out his way to help! Thanks so much P.s. management if there’s a employee of the month thing I vote Wyatt. More