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Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Toledo, OH

4.6
631 Reviews

631 Reviews of Yark Chrysler Jeep Dodge Ram FIAT - Service Center

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October 07, 2020

Just polite and respectful from the start.. new client here keep me in your records new car in about a year....thanks again.... John Fox More

by jwajfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Atkin
Oct 08, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 07, 2020

I will not be leasing from this location in the future. The service was unnecessarily long. I waited over 2 hours before they could even go out and inspect my vehicle to make an insurance claim. The vehicl More

by dodge rebel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of peoples names
Oct 07, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. Your feedback is important to us because it allows us to focus on areas in which we need to improve and have forwarded your review to proper management. Unfortunately, we are unable to find any information under this username. When you have a moment we would appreciate any additional information you can provide to investigate this further- Your full name? When were you at our dealership? Who you worked with? Please forward this information to customersupport@yarkauto.com. Thank you again for bringing this to our attention and we look forward to hearing from you.

Oct 07, 2020 -

dodge rebel responded

It won't make a bit of difference. If you were offering me an incentive to name names then that would be beneficial but just listing who I worked with will only lead to consequences for others and I'm not interested in that.

October 07, 2020

All friendly and helpful staff. They got me in for a recall on my car real quick. And called me as soon as it was ready to be picked up More

by MICHAELOURLIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Stokes
Oct 08, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 07, 2020

I think after spending nearly $3000, adn then haveing to have the car towed back the next day you would have at least washed it More

by jehealey29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wandtke
Oct 08, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your feedback with us! We have shared your feedback to ensure this type of service will not happen again in the future!

October 07, 2020

The sales man was very nice and helpful,and I would come there more often if I could get a good oil change deal.your prices are to high for full Synthetic oil,I get better deals elsewhere More

by sue barror
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Axe
Oct 08, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 06, 2020

Great service, oil change done quickly & super friendly staff. I highly recommend Yark Auto! I didn’t have an appointment but they were still able to take care of my car. More

by TraciKay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cerveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The new service writer was very knowledgeable & friendly. I don’t recall his name.
Oct 08, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 06, 2020

Excellent Service Joe C was very accommodating thru the whole process and kept me up to date with the status of my Jeep and had the Jeep done when promised. More

by dpespen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cerveny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 06, 2020

Tim was very knowledgeable and helped figure out what was going on with my caravan in very short order and saved me both time and money, valuable assets in this day and age. Tim also helped with some warrant More

by Walter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wandtke
Oct 08, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 06, 2020

Service dept was was not so great. I was very disappointed in the service i was given. I wish I did not have to return. More

by KIMMORE42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martin Campos
Oct 06, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and appreciate you bringing this matter our attention. Customer satisfaction and privacy is our top priority and we have forwarded your concerns to proper management for further information. Your active manufacturer warranty on Powertrain, Corrosion, and Major Emissions is honored at any FCA dealership. The extended warranty that would have been purchased with our finance department at the time of vehicle purchase is valid only at Yark Automotive Group. Again, we apologize for the extended wait time during your visit. Please know that we do try our best to get to your vehicle as soon as we can, but other appointments and workloads may interfere. Your feedback is important to us because it allows us to focus on areas in which we need to improve.

October 05, 2020

The 2 young gentlemen who worked on my vehicle was good. But mistaken parts and botched work from a manager was poor in my view More

by MDOBEEZI
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Cerveny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. We value your feedback because it allows us an opportunity to investigate these issues and correct them within our company. You can be assured we have shared your feedback with the appropriate department, team members and proper management and apologize for any frustration that happened at our dealership while at our service department. Your patronage is important to us and we hope you will give us another opportunity to serve you again in the future. If there is anything more we can do to help, please let us know.

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