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Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Toledo, OH

4.6
631 Reviews

631 Reviews of Yark Chrysler Jeep Dodge Ram FIAT - Service Center

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August 25, 2020

The service was was done in a timely manner. My tech service advisor, Martin, did a great job of keeping me. updated on the status of my vehicle, and my vehicle was ready for pickup at the appointed tim More

by C-COLEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Emery, Martin Campos
Aug 27, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 25, 2020

I had an 11:00 am. appointment. Was promptly taken care of. The young man that greeted me and asked me to pull the vehicle up. He showed me where to wait. About 1/2 hour later, he called me and showed me w More

by GA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chase Atkin
Aug 27, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 24, 2020

3 hour job turned into 2 days. They waited till the last minute to update me with what was going on. Would not go back More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benjamin Shurts
Aug 25, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Please know that we take every concern seriously and continuously strive to improve our processes. We pride ourselves in providing the best possible customer service experience to all of our customers. We sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. You can be assured that we have shared your feedback with the appropriate department, team members and proper management. Your patronage is important to us and we hope that you will give us the opportunity to serve you again in the future and gain your trust back in our company.

August 24, 2020

Great service and worked through all my questions. There was an issue with the term initially. After a little back and forth they were able to meet my needs. More

by JOSHUAPICKLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Clark
Aug 25, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 24, 2020

The Service Department is always fantastic! Frank was phenomenal and got me in and out in less than 45 minutes! He went above and beyond to make sure that my Jeep was taken care of and he was one of the More

by ANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Gough
Aug 25, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 24, 2020

The service was very good. Got me in and out.Was fast and easy.. very polite service man that helped me out the other day More

by CATH52062
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hehl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know his name
Aug 25, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 24, 2020

will never come there AGAIN. And you won't believe me, but I went to your shop from a recommendation from a work associate of mine. We had talked about me trading in my truck for a new one as he did, comm More

by irishj777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martin Campos
Sep 03, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. Your feedback is important to us because it allows us to focus on areas in which we need to improve and have had a meeting with the appropriate department, team members and management to ensure this type of communication does not happen again. We hope you can accept our sincere apology and please know that it is never our intention to make any of our customers feel less than satisfied when leaving our dealership.

August 22, 2020

Wayne was very personable and addressed all of my issues! I also appreciate how friendly and knowledgeable Sue is! I left Grogans due to lack of communication and not addressing any of the problems..So than More

by crissyoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Emery, Wayne Haley
Aug 24, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 22, 2020

Dave Sgro is the BEST!! He always goes above and beyond to meet our wants and needs! He's been helping me for 5 yrs. now More

by JSTRICKLER64
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave "The Camo Guy" Sgro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

August 22, 2020

Take vechile in for a recall get it back with all the brake lights ,abs,traction control lights on and they say the abs is bad More

by tw9514
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont remember
Aug 24, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize your experience has led you to leave us a negative review. Customer satisfaction is our top priority and have forwarded your concerns to proper management for more information. A couple days after picking your vehicle up from having the recall performed, you stated warning lights were on. You believed it was related to having the recall performed but your vehicle had stored abs fault codes when it came in for the recall. The abs module now needed replacement, which was not related to the recall performed. Repairs were declined and no diagnosis fee was charged.

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