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Yark Chrysler Jeep Dodge Ram FIAT - Service Center

Toledo, OH

4.6
631 Reviews

631 Reviews of Yark Chrysler Jeep Dodge Ram FIAT - Service Center

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June 18, 2020

2019 Compass and 2019 Renegade first service appointments. Clean. Got right in. Took about an hour for both. Things seem to be operating as they should. People were pleasant enough. Things appear to be working More

by wvernier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Gough
Jun 18, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

June 18, 2020

My son took his gladiator in for service. Told me that all went well and his truck is in great condition They rotated tires and they are doing good too !!! More

by BIGBILLYHCKW
Recommend Dealer
Yes
Employees Worked With
Wayne Haley
Jun 18, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

June 18, 2020

Always reliable to service repairs in a timely and acceptable manner. The service area is always filled with several individuals to help. I appreciate how respectful staff is to each other and it show More

by haeleyweiss
Recommend Dealer
Yes
Employees Worked With
Nick Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Stokes, Wayne Haley
Jun 18, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

June 17, 2020

The visit was great they had me in and out with in a hour. I was very pleased with the service. I will recommend this to my family and friends. More

by SIMON.M.CORTEZ
Recommend Dealer
Yes
Employees Worked With
Ernie Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

June 17, 2020

The staff is super curtious, super professional, and super knowledgeable. And Frank Gough is the best! He does exactly what he says he's doing to do. More

by BLIZZ1170.LP
Recommend Dealer
Yes
Employees Worked With
Frank Gough
Jun 18, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

June 17, 2020

Quick oil change has been removed! Quick has been replaced with appointment only! Quick means nothing. The quick signs need to be removed. By by More

by WJRAU17
Recommend Dealer
No
Employees Worked With
Tim Wandtke
Jun 18, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We apologize for your experience and that it has led to you rating us 3 stars. Customer satisfaction is always a #1 priority for us and regret any frustration or inconvenience it may have caused you. Your feedback is important to us because it allows us to focus on areas in which we need to improve and have forwarded your review to proper management. Effective in January, we started only taking pre-scheduled appointments or utilizing our Yark CJDR Net Check-In app in order to better serve our customers and to cut down on the overflow of vehicles needing oil changes. Again, please accept our sincere apology and we hope that you will allow us another opportunity to serve you again in the future and gain your trust back in our company.

June 16, 2020

There were employees not wearing masks. This makes one think that Yark doesn’t care about their customers. Someone should monitor this.at all times More

by rmyers1211
Recommend Dealer
Yes
Employees Worked With
I don’t know the peoples names
Jun 18, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us. We appreciate your feedback and please know that we have shared your concerns with proper management. We at Yark have protocols set up to keep you and our employees safe. We recommend our employees wear their masks when assisting customers unless they meet an exception. Social distancing, hand washing, conducting daily health assessments and sanitizing their work space daily are all things we expect and encourage our team to do every day.

June 16, 2020

Needed my oil changed. The mechanic didn’t properly seal the gasket to my oil filter. Then he proceeded to start my vehicle. Shortly after, all of the oil came rushing out. Then they had to do the entire pr More

by DTURNER0715
Recommend Dealer
No
Employees Worked With
Ramon, Brandon Bowling
Jun 16, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

We truly apologize for your experience at our dealership while at our service department. We appreciate you bringing this matter to our attention and forwarded your review to proper management for further information. After further investigation, unfortunately, there was a pinched/failed oil filter gasket that caused the oil to leak. When we started the vehicle to allow for oil to cycle through the motor is when we saw the leak. In order to clean up the oil properly we had to degrease the upper and lower parts of the motor, which did take some time and kept you updated. Again, we apologize for your experience and offered a free oil change upon your next visit.

June 16, 2020

Visited for a recall and talked to chase. Asked him about another problem I had and he found out it was covered. Very helpful and professional. Answered all my questions and went above and beyond. More

by jp
Recommend Dealer
Yes
Employees Worked With
Brandon Osborn, Wayne Haley, Chase Atkin
Jun 18, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

June 16, 2020

Oil Change Good experience with the dealership. The employees are friendly and knowledgeable. They called me after the service was done and answered all of my qu More

by tony.ruiz.oh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Zeitler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Yark Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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