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Yark Nissan

Toledo, OH

Overview
Reviews
Vehicles
4.6
924 Reviews
Call Dealership (419) 842-7529
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5957 West Central Avenue

Toledo, OH

43615

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Showing 924 reviews

November 12, 2020

Chris was so easy to work with! He was able to help me find a car that I absolutely love. When my lease is up I will most definitely be going back to him to either buy or lease another vehicle. More

by Taylor Henegar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Dandino
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Nov 13, 2020 -

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Helpful
November 11, 2020

Our experience was great!! We were in and out of the dealership quickly and with the car we wanted. Great service! I would highly recommend Yark to anyone. More

by HOLLARJEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Rohrs , Chris Dandino, Todd Reckley, Tyler Williams
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Nov 12, 2020 -

Yark Nissan responded

Thank you for your review and recommendation! We appreciate your business and look forward to serving you again in the future!

Helpful
November 10, 2020

Very friendly staff. Making an appointment with Dino was very easy, he didn’t push things on you. I knew what I wanted going in. More

by Drbrownie85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Dandino, Chris Dimando, Nick Russell
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Nov 12, 2020 -

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Helpful
November 10, 2020

They fixed all issues with my work truck in a timely fashion. All employees were friendly and informative. Will be the only place I take my truck for service from here on. More

by STAKESTAKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Hardy, Jack Lofgren, Tim Redner
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Nov 12, 2020 -

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Helpful
November 10, 2020

My service at Yark Nissan was a good experience. they explained hat needed to be done on a recall. They also repaired an issue with the radio coming on when it was off and car off. They did two systems More

by Newport
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Reckley, Nick Russell, Matt Hardy, Jack Lofgren, Mike Campbell, Tim Redner
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Nov 12, 2020 -

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Helpful
November 09, 2020

Incredible service! Glad I brought my car to Yark instead of another place. Quick and efficient service with friendly people make all the difference in the world. More

by KNOTTKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Hardy
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Nov 10, 2020 -

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Helpful
November 09, 2020

I know that we are in the middle of a pandemic but.... a business like Yark Nissan Service should still adequately staff the garage so that they can carry out basic repairs and maintenance in a timely fashi More

by tjordan1918
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jack Lofgren
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Nov 10, 2020 -

Yark Nissan responded

Thank you for your review and bringing this matter to our attention. Customer satisfaction is our top priority and have forwarded your concerns to proper management for further information. We hope that after speaking with our service manager, all your questions and concerns have been addressed at this time. Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. Your patronage is important to us and we hope that you will allow us another opportunity to serve you again in the future.

Nov 10, 2020 -

tjordan1918 responded

Your Service Manager is doing the best he can with the limited resources that management is providing him. He's not the problem. Let me give you some examples recently: 1) Your online system tells customers to use the check in system and to pull in for an oil change. So I did. When I arrived, the service guys asked, "Do you have an appointment?" I said "No, just doing what the online system said to do." The tech says, "Sorry but during the pandemic, we are doing everything by appointment only." Well then, don't tell your customers one thing online and then tell them something different in person! 2) Another example: My new Pathfinder that I purchased from you in 2017 (5th and probably last Nissan I'll purchase at your place) came with the towing package. I wanted the associated hitch insert bar, wiring harness, and 2“ ball to fit the Nissan hitch. I emailed three people in your service department to get a price on the part. No response. Finally, I called and asked a young lady for the name of the parts manager and his phone. I called him and left a message. He finally called me back with a price. Your price was way higher than other places. I ordered the part from etrailer and got it in 48 hours. 3) This Week: I call last week on Saturday morning to make an appointment for service (at 9:20 am on Saturday). It takes me over 5 minutes on my cell to finally reach someone. A nice young lady schedules a service appointment for me for 10 am on Monday. So, I schedule transportation, take time off work, and travel to your dealership with my 82 year old mother following me. The Service Manager has no record of my appointment. Strange! He's nice about it. However, my car sits there all day long without even contacting me with an estimate. Now why give me an appointment and keep my vehicle the entire day if you cannot even give me an estimate? I was without transportation for an entire day. No it's day two. Still no vehicle. I now have an estimate but you don't have the part. Up until a year ago or so, I was very satisfied with your service. Yark Nissan was consistently good, prompt, and effective in communication. Then you started moving guys in and out. I didn't recognize any one any more. The guys that knew me by name and my vehicles were gone. What's the purpose of frequently moving guys in and out of your service department? Why disrupt the continuity? I've probably seen six guys come and go in the last two years. The departure of Eric Stewart has also hurt your dealership, although he may have left voluntarily. Yark Nissan, get your stuff (I'm being nice here) together! I know that all auto manufacturers and dealerships are hurting during this pandemic. However, businesses that adapt and take care of their customers are thriving. Your dealership really needs to improve or you will continue losing good customers like me.

Helpful
November 09, 2020

Booking the appointment via phone was easy and convenient. Excellent, fast and friendly service! Appreciate the complimentary auto wash after the servicing. Highly recommend!! A++ More

by KateH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Coleman
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Nov 10, 2020 -

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Helpful
November 07, 2020

Matt Hardy and the whole service crew of Nissan Yark Toledo not only did a fantastic job on my car but were also very responsive and convenient. Matt was very patient and professional. Having issues More

by PASCALT21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Hardy
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Nov 10, 2020 -

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Helpful
November 06, 2020

I used the service department for a recall. I appreciated the loaner vehicle that they provided. Matt Hardy was very helpful. Matt told me the repair would take 4 - 5 hours but it was not compl More

by glohrbach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Hardy, Jack Lofgren, Tim Redner
Report | Print
Nov 10, 2020 -

Yark Nissan responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

Helpful
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