Yark Subaru

Service I bought a Subaru because of its dependability and safety record. It also had the electronic safety features which were important to keep my driving I bought a Subaru because of its dependability and safety record. It also had the electronic safety features which were important to keep my driving safe as I age. However, if I had any doubts, the service department at this facility has erased them. We continue to have one relatively small unresolved issue with the vehicle but that is not due to any lack of effort on the part of the service department. They have far exceeded my expectations at responding to my concerns. More

This is the dealership and the salesperson to deal with. After talking to MIa, a friend and I drove 3+ hours to this dealership to check out a used car. Went through all the normal process, negotiated, and c After talking to MIa, a friend and I drove 3+ hours to this dealership to check out a used car. Went through all the normal process, negotiated, and came to an agreed upon fair price. Mia was excellent the entire time. I've dealt with many, many terrible long-distance salespeople, and she is by far the best. There was only 1 key for my VW when I bought it. They're $300+ EACH. Two weeks after the deal was done, I got a call from Mia telling me that she followed up with the previous owner and got the other 2 keys. She had nothing to gain from this, just being an excellent person. Highly recommended. More

Unbelievable Customer Service Mia and Nick have been awesome! Purchased new STI in January 2014 and had a wonderful experience. Having unfortunate mechanical failure in March 201 Mia and Nick have been awesome! Purchased new STI in January 2014 and had a wonderful experience. Having unfortunate mechanical failure in March 2015 and Yark to the rescue! Would HIGHLY recommend their sales and service! Stellar! More

Mia was excellent! Overall great experience! Mia was great, very personable and customer oriented! Had an excellent experience! Second car we've purchased from here and would recommend and purcha Mia was great, very personable and customer oriented! Had an excellent experience! Second car we've purchased from here and would recommend and purchase here again. Great deal on our trade-in and newly purchased car! More

A full 3,000 mile review You can take this review with a grain of salt since I bought a 8 year old Subaru Forester from Yark Subaru, BUT it was a 1 owner car, and had alw You can take this review with a grain of salt since I bought a 8 year old Subaru Forester from Yark Subaru, BUT it was a 1 owner car, and had always been serviced at Yark Subaru, from where it was purchased from, giving me the thought that any problem would have been taken car of by Yark's own service department. Given the price they had it listed for, and the complete inability to negotiate on the price at all on a used car, (per the privately owned software developed by Yark) I figured I was getting a "great car" as Scott continually said during the car buying process. It has now been 4 months, 3,000 miles and a winter of testing to collude the results of my review. I'll list all of the problems that I ran into during that time. -Dome lights burned out -Cabin air filter, full of debris -Battery replaced -Oil leaking (tightened oil filter and resolved problem for 2 weeks) -Condensation in headlight -New bulb for transmission selector -Water leaking into cabin form sunroof. headliner taken down, new sealant placed between rails and drain tubes temporarily fixed this issue. Still a persist problem. 2 inches of water found in spare tire pit. -Exhaust gaskets blew out, replaced. -Rubber tire trim from rear passenger tire wrapped around axle -Front passenger window scratches and rolls very slowly -Rubber air gasket around drivers door very loud at highway speeds. -Brake squeak from passenger rear tire on highway. -Oil leak again, gaskets replaced between the filter and the oil cooler replaced. Solved the issue for now. The engine was 1.5 quarts low on oil. All of these issues came before the first 3,000 miles of driving. With a dealership that prides themselves on their service department, and a car that lived it's life at said dealership, how were all of these issues not fixed prior to purchase. All of the above fixes cost $478.27. The claimed to have put over $2,500 in parts and labor before I bought the car. They did offer me a warranty at the time of purchase though, for a whole 500 miles and. I live over 100 miles from the dealership. needless to say, unless the engine dropped out of the car on the first drive home, the warranty was a waste of paper. Never again will I buy a car from any of the Yark dealerships, nor recommend them to anyone. I understand used cars are a completely different market than new, but they marketed this car as a golden egg; a 1 owner car bought and serviced at hark by a little old retired lady. Save yourself the money and buy from a private party who will negotiate the price to something it's worth. I bought this car to replace a perfectly running 150,000 mile truck for the gas mileage improvements. Any cost savings from that have been placed back into the vehicle in repairs. The only follow up call about my satisfaction with the car only came on an accounting error. My 7.25% county sales tax was equated at 7%, so they had the audacity to ask me to pay the remaining balance on their mistake. No major repairs, just a lot of hassle for things that should have been fixed prior to sale. More

1st time Subaru buyer I had a delightful experience working with Mia Knicely. She responded quickly to my on-line inquiry, and answered all of my questions promptly and in I had a delightful experience working with Mia Knicely. She responded quickly to my on-line inquiry, and answered all of my questions promptly and in detail. I drove from East Lansing to buy my car and Mia did an outstanding job of looking the car over and describing everything I asked her to take a close look at over the phone. When I arrived in Ohio, the car was exactly as I expected to find it. I anticipate loving my car and calling Mia several years from now when I am ready to replace it. Thank you again, Wendy. More

Wonderful experience Hi recently bought a car from Yark a gorgeous Cadillac DTS my salesperson Mia was incredible she along with their incredible finance team worked hard Hi recently bought a car from Yark a gorgeous Cadillac DTS my salesperson Mia was incredible she along with their incredible finance team worked hard to secure me a loan 9% lower than the deal I had worked out with another finance company even though my credit was far less than perfect. I was treated with so much respect and that really made me feel very good. I have to thank Mia and the team for making my dream come true I would recommend this dealership to anyone looking for a great no hassle deal. If you're looking for a stress free experience then come to Yark I promise you will not be disappointed. More

TOP NOTCH SERVICE I brought my 2014 Impreza that I purchased in April for it's first oil & filter change,tire rotation,etc. the end of last month. Got right in & servic I brought my 2014 Impreza that I purchased in April for it's first oil & filter change,tire rotation,etc. the end of last month. Got right in & service was completed in a very timely manner. Never having an all wheel drive vehicle before I had questions & all my questions that I had were answered. It was an excellent experience & I received good customer service. More

Wonderful experience at Yark Subaru! While traveling on summer vacation, my family decided to take advantage of Ohio car deals and sought out Subaru dealers not too far from southern Mich While traveling on summer vacation, my family decided to take advantage of Ohio car deals and sought out Subaru dealers not too far from southern Michigan, where we were staying. Yark had an impressive selection of new and used Forester models, what we were looking for. When I called I was able to speak directly with Mark Thomas, with whom I met later than day and with whose help I bought a 2011 Forester that evening! Mark was friendly, polite, helpful, and truly a nice person to spend time with. He answered all of my questions and yet was never pushy. Both Mark and our finance person, Justin, stayed late that evening to finish the sale because they knew I was traveling from an hour away. When we returned home and had a few more paperwork details to finish, Justin was prompt, friendly and helpful in getting us all set. I highly recommend Yark Subaru, and certainly recommend you seek out Mark Thomas to help you! More

Great Overall Experience - Kevin is the way to go! I stopped by Yark Subaru with a friend (also looking at cars) because it was next to the lot we were already parked at and figured that we might as we I stopped by Yark Subaru with a friend (also looking at cars) because it was next to the lot we were already parked at and figured that we might as well look before moving down Central Ave. I had no previous intention of buying a Subaru. Kevin greeted us immediately and sat down with us before we even went to the lot - he wanted to know what we were looking for so we could spend more time on vehicles we were really interested in rather than wandering around. He was very much a no-pressure salesman; he let the safety, reliability and value of the cars speak for themselves. After seeing/learning about/test-driving the vehicle, I was very happy (with a vehicle that hadn't even been on my radar). When I said that I still had a couple other vehicles I wanted to check out, his response was, "I would love to sell you a car today, but my main goal is that you're happy with your choice - take your time, test-drive other cars, make sure you are comfortable with your decision - if it is a Subaru, that's great - if not, as long as you are happy, that is what matters". The best part is - you could tell he really meant it. I didn't get that experience from other salesmen at other places. I came back the next morning and test-drove the vehicle again (no complaints or "ugh - why is she back if she isn't buying today" that you get at other places). When I came back the next day to buy the vehicle, Kevin made the process seamless. He was an advocate for me with my trade-in (I got a fair price in the end) and helped transition me to the finance department. I've read in other comments about how the price of the vehicle ended up being so much more than expected - here is my response - all of the costs are explained up front and in great detail - there is no pressure to get an extended warranty or gap insurance or other services - you know exactly what you are paying for before you sign (and what you are paying extra for is completely up to you with absolutely no pressure). There are NO surprises when it comes to the cost - and again - you know everything before you sign. Overall, this was the best car buying experience I've had and would (and already have) recommended Kevin (and Yark) to my friends. Happy car shopping! More