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Yark Toyota

Maumee, OH

4.5
962 Reviews

1377 Conant St

Maumee, OH

43537

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962 Reviews of Yark Toyota

July 28, 2020

Very unprofessional, arrogant and disorganized. They gave me an appointment date I showed up but they had a different date on their system. They were inconsiderate, they charged me for doing nothing! and th More

by NO2
Recommend Dealer
No
Employees Worked With
Cameron Juhasz
Jul 29, 2020 -

Yark Toyota responded

We apologize for your experience and appreciate you bringing this matter to our attention and allowing us the opportunity to investigate this further. Customer satisfaction is our #1 priority and we have forwarded your review to proper management for more information. We would love the chance to speak more to you about this; unfortunately, we are unable to find anything with this username. When you have a moment we would appreciate any additional information you can provide to investigate this further- Name vehicle is under? How can we reach you? Please forward this information to customersupport@yarkauto.com. We look forward to hearing from you.

July 28, 2020

My drivers side window was scratched by their car wash. It took them 2 1/2 hours to rotate tires and change oil. Charged me double compared to other oil change labor charged More

by giesige312
Recommend Dealer
No
Employees Worked With
Robert Keller
Jul 29, 2020 -

Yark Toyota responded

We apologize for your experience and that it has led to you leaving us a negative review. We appreciate you bringing this matter to our attention and have forwarded your concerns to proper management for more information. After further investigation, your vehicle was checked in at 8:41a and checked out at 10:16a. We were unaware of the scratch on your window at the time of your visit and would be happy to look into this for you. We have also looked into your past three service visits to verify cost concern and the charges for your oil change and tire rotations has remained the same. Your patronage is important to us and we hope you will give us another opportunity to serve you again in the future.

July 28, 2020

Nick... The service advisor was really good!! very polite to the point! This is My 2nd trip to you guys very pleased compare to central Avenue Toyota. I will return.... love my Toyota❤ More

by MIKE.KARUPINSKI
Recommend Dealer
Yes
Employees Worked With
Nick Giesswein
Jul 31, 2020 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 27, 2020

I took my Daughters daughters Toyota Corolla which Was due for an oil change. The service tech was very courteous and knowledgeable about what needed to be done. I had the car back in approximately 2 hour More

by arrestortg
Recommend Dealer
Yes
Employees Worked With
Dave Hilbert
Jul 28, 2020 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 27, 2020

Was still charged for my "Complimentary" tire rotation, washer fluid filled after asked not to, no wash. Rotation is being comp'ed, wash @ my convenience More

by Henry9b04
Recommend Dealer
Yes
Employees Worked With
Nick Giesswein
Jul 29, 2020 -

Yark Toyota responded

We apologize for your experience and appreciate you bringing this matter to our attention. Your feedback is important to us because it allows us to focus on areas in which we need to improve and have had a meeting with the appropriate department, team members and proper management to ensure something like this does not happen again. We hope that after speaking with your service advisor that all issues have been addressed at this time. Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. We hope to serve you again in the future and gain your trust back in our company.

July 27, 2020

Yark was able to get me in when needed. Clean and safe environment. I also appreciate the discount for being a healthcare worker. It helps in this crazy time. More

by CGIBBONS2104
Recommend Dealer
Yes
Employees Worked With
Dave Hilbert
Jul 29, 2020 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 27, 2020

Quick. attention to COVID 19 precautions well done. Facilities clean including restrooms. Loved having my car washed for free! Friendly, knowledgeable service staff. I’ll be back. More

by viloletllh
Recommend Dealer
Yes
Employees Worked With
Dave Hilbert
Jul 29, 2020 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 27, 2020

They are always friendly. Have been supportive when I’ve had problems. They are courteous and make me feel comfortable. They have always kept me informed about any extras needed More

by SKNITT
Recommend Dealer
Yes
Employees Worked With
Nick Giesswein
Jul 29, 2020 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 27, 2020

I have a problem with my 2018 Tacoma that Nick is helping me with I reached out to the Toyota customer care department and they are working together to put together a solution More

by BUDSELL
Recommend Dealer
Yes
Employees Worked With
Nick Giesswein
Jul 29, 2020 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 27, 2020

Great customer service. Very well detailed summary of vehicle information for the next visit, maintenance department has key ordered for tires, lock key for tires to be rotation More

by SPSANTILLAN1
Recommend Dealer
Yes
Employees Worked With
Joe Church, Dave Hilbert
Jul 29, 2020 -

Yark Toyota responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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