Yonkers Kia - Service Center

⭐⭐⭐⭐⭐ I can’t say enough about the outstanding service I received at Yonkers Kia. After struggling with an issue that other Kia dealerships brushed off or failed to resolve, I finally found a team that tr I received at Yonkers Kia. After struggling with an issue that other Kia dealerships brushed off or failed to resolve, I finally found a team that truly cared. From the start, Giancarlo Carusone went above and beyond to listen, take my concerns seriously, and make sure the problem was properly diagnosed. Their professionalism, patience, and genuine dedication to helping me stood out immediately. They kept me updated every step of the way and treated me with respect, making me feel like more than just another customer. Thanks to Giancarlo, Alfredo, and the service department, my issue was finally resolved, and my car is running better than ever. This is what customer service should be—knowledgeable, attentive, and committed to finding solutions. If you’re looking for a Kia dealership that will actually put in the effort to take care of you, I highly recommend Yonkers Kia. I will definitely be returning here for all of my service needs. Izzy More

My experience with Yonkers Kia had been incredible! My first encounter first came when we bought our Telluride from the General Manager Mike Romano who treated my family like it was his family. Fro My first encounter first came when we bought our Telluride from the General Manager Mike Romano who treated my family like it was his family. From a professional perspective, he treated us fairly, he negotiated in good faith while under promising and then over delivering on everything that was agreed on during our negotiations. As important, maybe more important was Mike then went on to introduce me to his service manager Howie Missbach who took the mantle from Mike and treated my family with the same courtesy and professionalism (and by the way a great guy) that I received from the first time we stepped foot in the Kia showroom. I end with this…I would wholeheartedly recommend Yonkers Kia to anyone looking to purchase or have their vehicle serviced who is also looking to deal with folks from management to salespeople to service personnel who will treat you with respect and fairness that one deserves / demands when dealing with a car dealer and with Yonkers KIA, that’s exactly what we have experienced Thank you!! More

She was courteous and professional. Provided all the information asked and made some suggestions too. Provided all the information asked and made some suggestions too. More

BUYER BEWARE! Yonkers Kia (or is it Tasca) does not perform services they charge you for. I just took my 2023 Kia Sportage in for minor services (NYS State Inspect Yonkers Kia (or is it Tasca) does not perform services they charge you for. I just took my 2023 Kia Sportage in for minor services (NYS State Inspection, Oil Change, and Tire Rotation). As a precaution, I marked the tires so that I could confirm that they were rotated. After waiting about 2 1/2 hours, I was told the car was ready. I paid the bill, which included the charge and statement that the tires were rotated. I immediately observed that the tires, as marked were in their original positions and NOT ROTATED! I saw the person that identified himself as the sales manager sitting in his office (he did not introduce himself, there were no business cards available on his desk or name plate on his desk or door. I expressed my concerns and he did not immediately respond. When I asked what he thought, he simply said he was totally embarrased, got up and left his office. He left me standing in service; I assumed he was going to the service desk. I never saw or spoke to him again on that visit. Based on the service writers reactions, he must have briefed them. All I heard them saying in hushed tones was "he marked the tires." Based on everyones reaction, it did not seem to be that they were surprised by what happened, but shocked that they got caught. I told them I wanted my car with the tires rotated and completed within 15 minutes, which they did. NO EXPLANATION, NO SERVICE MANAGER, NO PROFESSIONAL RESPONSE TO WHAT HAPPENED, NO FOLLOW-UP. I waited two business days before posting my experience online to warn other potential customers. More

service is always excellent coming to your location adrian is fabulous service representative. 8 would recommend this service area to everyone adrian is fabulous service representative. 8 would recommend this service area to everyone More

Darlyn is truly a shining example of professionalism, dedication, and customer-centered service. As a Service Center Advisor at Yonkers Kia, she consistently goes above and beyond to ensure that each cli dedication, and customer-centered service. As a Service Center Advisor at Yonkers Kia, she consistently goes above and beyond to ensure that each client feels valued and well-cared for. Her commitment to excellence is evident not only during business hours, but even beyond them—she has graciously responded to my inquiries during off times, always with warmth, clarity, and a genuine desire to help. Whether I’ve had questions about routine maintenance or more nuanced concerns regarding my Kia Sorento, Darlyn either has the answers or promptly finds them. Her deep knowledge, paired with her calm demeanor, transforms what might otherwise be a stressful experience into one of reassurance and trust. What truly sets Darlyn apart is her rare combination of technical expertise and sincere empathy. With extensive experience as a driver herself, she brings a uniquely grounded perspective to every interaction. Her ability to swiftly address issues, anticipate needs, and communicate with grace is both refreshing and inspiring. I’ve found myself missing her presence when she's not around—a testament to the positive and lasting impact she has on her clients. In a world where exceptional service can feel all too rare, Darlyn rekindles faith in both people and the service industry as a whole. It is professionals like her who make loyalty not just a choice, but a pleasure. More

New service location is excellent. Easy access. Darlyn is the best customer service technician. She is attentive, engaging, knows your name and very personable. Love working with her. Easy access. Darlyn is the best customer service technician. She is attentive, engaging, knows your name and very personable. Love working with her. She is also trustworthy. Keep up the great work. More

Pleased with the service! Friendly staff! I would recommend this dealership to anyone. Thank you Friendly staff! I would recommend this dealership to anyone. Thank you More