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York Chrysler Dodge Jeep Ram of Plainfield
Plainfield, IN
2,327 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,327 reviews
Verified Customer
June 07, 2022
I really liked the up to dates that were given by ketera even with parts delay we got shop truck back sooner then later we’ll recommend this shop for future service even with parts delay we got shop truck back sooner then later we’ll recommend this shop for future service More
by wernerelliott
Employees Worked With
Katera Dixson, Mark Holtsclaw
June 06, 2022
Great and personal guess treatment. I was able to bring my daughters car back with a coupon and purchased Oil package. I was able to bring my daughters car back with a coupon and purchased Oil package. More
by jlchenoweth62
Employees Worked With
Doug Miller, Bridget Thomas, Kyle Hendricks
June 04, 2022
Not the ordinary dealership. Did not chase you which was very nice. They did tag team customer service to make sure we were taken care of. They were awesome. Did not chase you which was very nice. They did tag team customer service to make sure we were taken care of. They were awesome. More
by pemaxwell
Employees Worked With
names not listed
June 03, 2022
I made an appointment two months out, for the Friday before Memorial Day. When I got there, they said they would be able to get to it Tuesday. Fine, I expected to leave it there over the weekend. Tuesda before Memorial Day. When I got there, they said they would be able to get to it Tuesday. Fine, I expected to leave it there over the weekend. Tuesday at 3 they finally call me to tell me they've just now *started* on my car! Then why did I leave it there Friday?! The next day they tell me that the part will take a day or two to arrive, but will be there Friday, one week after I started. I ask if I can take my car back while I wait, but they insist that will put me "at the back of the line" and I will have to wait even longer. OK, whatever, get it done. On Friday, they tell me the part did not arrive, and will be there Tuesday at the earliest. I can't be without my car for a week and a half with no notice, and I don't believe anything they say, so I retrieve my car and take it elsewhere. They want you to believe it's because of the parts, but the parts don't make them overbook, the parts don't make them not offer to reschedule for when they can actually start working on your car. The parts don't make them not have any loaners, and the parts don't make them insist that picking up your car while you wait for some unknown amount of time will send you to the back of the line. Waiting would cost them money, so instead they will push the waiting off on you. More
by raitalin
Employees Worked With
Mark Holtsclaw
June 03, 2022
The service department representatives were very knowledgeable, professional, friendly and extremely customer oriented in their deleting with my service issues. knowledgeable, professional, friendly and extremely customer oriented in their deleting with my service issues. More
by JTANK
Employees Worked With
Doug Miller, Mark Holtsclaw
June 03, 2022
The service was excellent the wave plan of which I had 3 oil changes left on the other hand was a joke I was told that it had expired in April…I had no prior notice if in fact it had expired…Mopar needs to oil changes left on the other hand was a joke I was told that it had expired in April…I had no prior notice if in fact it had expired…Mopar needs to be more honest with their policies…I have had nothing but good experiences with the York dealership More
by ken.kallner
Employees Worked With
Katera Dixson, Doug Miller, Bridget Thomas, Kyle Hendricks, David Holz, Steve Wheat, Mark Holtsclaw
June 02, 2022
Kyle did a good job working me in to get a new fuel tank set up in my 21 Ram 1500. The overall dealership experience since I bought the truck has been ok. I get supply chain labor issues etc since I deal wi set up in my 21 Ram 1500. The overall dealership experience since I bought the truck has been ok. I get supply chain labor issues etc since I deal with that myself at work. If the world was normal I’m sure they’d earn a 5 star. Thanks for getting me going so I can fill the tank with $5 a gallon gas lol great work overall. More
by MBOLLINGJR
Employees Worked With
Kyle Hendricks
