York Chrysler Dodge Jeep Ram of Plainfield - Service Center

Brought in my key fob after it broke, took a month to get a new one, no one called us to tell us it had come in, went to pick it up and they told us they would have to program it so we made an appt to come b a new one, no one called us to tell us it had come in, went to pick it up and they told us they would have to program it so we made an appt to come back. Showed up at 1 pm day of our appt, at 2:15 they told us the key fob was lost they would have to get another one from another dealership, said it should only take 15 min, finally at 3:45 they said the key fob would be there in 5 min. Key fob finally arrives around 4 and they programmed it, finally left around 4:30. No one would fess up what happened to the original key fob from the week before, all the parts guys just kept passing the buck on to another person. Horrible customer service. Will never return for anything. More

Everyone is very pleasant and they get the job done in a timely manner. I also like the refreshments in the waiting room. timely manner. I also like the refreshments in the waiting room. More

Courteous,professional The facility was clean and inviting, the staff was friendly and helpful a good experience overall inviting, the staff was friendly and helpful a good experience overall More

Easy to do business with, looks out for my needs by not doing unnecessary work. Staff is very friendly and courteous. Facility will s always clean. doing unnecessary work. Staff is very friendly and courteous. Facility will s always clean. More

This dealership is fantastic. All of the departments that I’ve worked with at their location has always been through , respectful, and they don’t sugar coat or hide things, which All of the departments that I’ve worked with at their location has always been through , respectful, and they don’t sugar coat or hide things, which I greatly appreciate. More

Jarrod and Donald did a great job for me. There were special circumstances and they went above and beyond to accommodate my needs. I appreciate their help and hope you will reward them for ou There were special circumstances and they went above and beyond to accommodate my needs. I appreciate their help and hope you will reward them for outstanding service. More

Matt O. In service department was excellent in working to resolve a persistent DEF issue on my RAM3500. Very professional and consistent follow up as they we In service department was excellent in working to resolve a persistent DEF issue on my RAM3500. Very professional and consistent follow up as they were working to resolve. More

I never got my entire service. I was suppose to return for repair to my car but was laid up so I kept calling and leaving service messages and they never returned my call. So I wi I was suppose to return for repair to my car but was laid up so I kept calling and leaving service messages and they never returned my call. So I will not do business with you More

Very disappointed! I went in for an express oil change & my car was moved to the service line. The gentleman that pulled me in failed to communicate to have a ticket wr I went in for an express oil change & my car was moved to the service line. The gentleman that pulled me in failed to communicate to have a ticket wrote up. I only noticed once I seen the cars behind me had been serviced. I arrived at 2:30pm & didn't leave until close to 5pm. More

Very thorough with finding out what the problem with my vehicle was. Very friendly. Jerrod went above and beyond. Was very impressed and will definitely recommend to any and everyone. vehicle was. Very friendly. Jerrod went above and beyond. Was very impressed and will definitely recommend to any and everyone. More