Young Buick GMC

TERRIBLE SERVICE, NO INTEGRITY, NO LOYALTY After driving an hour to get to the dealership it took the online sales assistant, a salesman, and a sales manager almost 30 minutes to figure out whi After driving an hour to get to the dealership it took the online sales assistant, a salesman, and a sales manager almost 30 minutes to figure out which trucks I was there to look at even after being assured by the online sales manager that the trucks I was coming to look at would be ready to go. After they figured out which ones I was there to test drive it took another 10 minutes to find it and get it ready to test drive. After the test drive the salesman brought the ‘numbers’ to start negotiations and the price was a thousand MORE than the online price! I don’t play the back and forth game so after giving the salesman the price I would pay (Kelly Blue Book value), it took another 15 minutes before he came back. Not wanting to give a RETURNING customer a good deal (Kelly Blue Book Value) they instead showed me they could sell the truck for the same price at auction and would not lower the value as they stated they had that much ‘into’ the truck. Needless to say I walked. The next day I noticed the online truck price had been LOWERED and the Carfax was removed. This truck just happened to have two accidents on it. I thought this was odd and checked a few other trucks I had looked at and they ALL still had their Carfax posted. Sorry, but this is flat out shady business to me. I received a call a few days later by a different person from the dealership stating she ‘wanted to make things right’ so after explaining the story she told me I would be contacted. When I was contacted and told them the price I would pay (Kelly Blue Book value) they went back to the sales manager. When they called back they stated they couldn’t go that low because they had a certain amount ‘into’ that truck- which just happened to be $1100 MORE than they stated the previous week! Needless to say I ‘walked’ again. This terrible service and shady business is the exact opposite way I was treated at the Young Kia dealership in Kaysville by Heston. Don’t waste your time at the Buick dealership in Layton, they obviously don’t have integrity or else the figures they give potential buyers wouldn’t vary by $1100 in a week. Terrible customer service, terrible organization, terrible/dishonest sales managers, no sense of loyalty to returning customers. More

great experience Always fair treatment, feels like a small family run dealer. Great experience and friendly help Sheridan Spinden was very pleasant, very comfortable c Always fair treatment, feels like a small family run dealer. Great experience and friendly help Sheridan Spinden was very pleasant, very comfortable communication with her throughout. More

phenomenal they were so helpful and easy to talk to. They made it a great experience working with Young Buick GMC. I would definitely refer my friends there they were so helpful and easy to talk to. They made it a great experience working with Young Buick GMC. I would definitely refer my friends there More

Amazing visit Sheridan was an amazing help. She made sure that I was taken care of when I visited. She was very friendly and she had the vehicle I was looking at pu Sheridan was an amazing help. She made sure that I was taken care of when I visited. She was very friendly and she had the vehicle I was looking at pulled up with a tag that had my name on it. It was nice. One of the best dealerships I have been to in awhile. More

Outstanding Customer Service Diana scheduled my service appointment and called me the day prior to remind me (after rescheduling twice) she also called after I had my car serviced Diana scheduled my service appointment and called me the day prior to remind me (after rescheduling twice) she also called after I had my car serviced to make sure everything went ok with my Buick. My wife and I will be a returning customer to get my car serviced again! Thanks Young Buick GMC More

Great Dealership We have purchased two vehicles from the Young dealership and both experiences have been great. No pressure and very friendly and professional. We also We have purchased two vehicles from the Young dealership and both experiences have been great. No pressure and very friendly and professional. We also got the best price there. We have been using their service department for the last five years and have been very satisfied with it as well. More

Excellent. Personable. Honest. Knowledgeable. I recently purchased a used 2012 Hyundai Accent Hatchback from the Young Buick GMC in Layton. After extensive research and searching for the right car I recently purchased a used 2012 Hyundai Accent Hatchback from the Young Buick GMC in Layton. After extensive research and searching for the right car for a busy college student like myself, it was nice to be welcomed by honesty and integrity. JAMES LASATER, a sales and leasing representative who has been with the company for three years, was simply incredible. After sitting down with my father and I and helping us find numerous options at both their dealership and other Young dealerships in the area, he personally drove us to view some cars all the way in Ogden. Throughout the day, James kept great communication with us while finding more information to help us make a decision. He ended up calling and pulling some strings to get my Hatchback driven over for us to see from another dealership. He was busy when we returned to view it, but kindly lead us to CHRIS CLARK, another leasing and sales representative who took us to drive it and ended up helping us negotiate a GREAT price. A sales manager stopped in to say Hi and make sure all was going well, which I thought was great customer relationship for such a large company. They also gave my father a great military discount in honor of his service which was really kind. Both James and Chris were selfless and their courtesy to each other made my father and I feel like we were not just a "sale", but instead they cared for me to find a genuinely perfect car to fit my needs. Once it was time to finance, we worked with DILLON SEELY, the finance manager, who gave us multiple great options that included fact-based information to help us in making a decision. My overall experience at Young Buick GMC was wonderful and I would recommend this dealership, and these gentlemen, the next time anyone is in search of a new or used car!! Anyone reading this, ask for JAMES or CHRIS and tell them Danielle Collier sent you. I want them to know just how thankful I am for their help. More

Above and beyond I originally called Young Chevrolet in Layton Utah because I needed to receive a copy of my purchase paperwork that showed that I purchased gap insura I originally called Young Chevrolet in Layton Utah because I needed to receive a copy of my purchase paperwork that showed that I purchased gap insurance. When I called them I had to call three different times and kept being transferred to a voicemail and never received a call back. I decided to call Young GMC across the street to see if they can help me. Are young lady named Diana answer the phone in the service department and she was more than willing to help! She was very kind and courteous and was able to get me to the right people so I could receive a copy of my sales paperwork. She didn't have to do any of this because this is not the department that she worked in nor was it the correct dealership but she went above and beyond to help me and I will remember this the next time I choose to buy another vehicle. Diana Medina will be my first point of contact when thinking of buying. Thank you for your outstanding customer service! More

Great customer service I had a great experience Diana's customer service was excellent and you have great phone etiquette. She helped me schedule my maintenance and get a r I had a great experience Diana's customer service was excellent and you have great phone etiquette. She helped me schedule my maintenance and get a rental not to take me away from my busy schedule. Thank you again. More

Pleasant Experience DIana was very helpful in reminding me that i still had a free oil change with my young auto care, i was more then pleased with her professionalism an DIana was very helpful in reminding me that i still had a free oil change with my young auto care, i was more then pleased with her professionalism and ability to make it easy to set up my appointment.Thank You. More