Young Chevrolet - Service Center

I recently dropped off my 2017 Chevy Silverado for service due to the vehicle turning off while I was driving it. I dropped off the vehicle at Young Chevrolet in Dallas Texas. The technician called me service due to the vehicle turning off while I was driving it. I dropped off the vehicle at Young Chevrolet in Dallas Texas. The technician called me over the phone two days later stating that the battery cable was loose and that they would tighten the cable and check the vehicle to ensure everything was functioning properly. I called Saturday morning on July 17 to confirm what time the service center closed due to the fact that I would be coming from Louisiana to pick up the vehicle. I was told that they closed at 8 PM. As I got within 45 minutes away it was approximately 2 PM and I called to confirm then I would be there shortly to pick the vehicle up. I was told at the service department closed at 1 PM and they referred me to management who stated that himself and the technician we’re in Oklahoma. He received my telephone number and told me he would call me back to see if somebody could release the vehicle.He called back stating that I was able to then pick up the vehicle through car sales and if there would be $135 diagnostic fee to tighten a loose battery cable. I am extremely unhappy with the way the Young Chevrolet is trying to take advantage Chevy customers. More

Worst service ever at the Ogden Ford dealership. Went to get my oil changed and ask to get everything looked at and filled up. Also asked for a tire rotation. They did not rotate the tires ( I know because get my oil changed and ask to get everything looked at and filled up. Also asked for a tire rotation. They did not rotate the tires ( I know because I marked my tires before going in ) Did not fill the def tank. Did not fill the window washer. I'm starting to wonder if they even changed the oil. Young Ford of Ogden will never see another penny of my money. More

tDeceptive special offerings for service - They offer services for a fixed price and add charges when you pay the bill . They add a charge for using a credit card but don't tell you until the work has be services for a fixed price and add charges when you pay the bill . They add a charge for using a credit card but don't tell you until the work has been done. That is against the law More

Never get your car fix it the BODY SHOP OF YOUNG CHEVROLET the customer service here is trash..... I purchased my car at the dealership and brought it here for all the services and when I was ran of CHEVROLET the customer service here is trash..... I purchased my car at the dealership and brought it here for all the services and when I was ran off the road I bought it here to get fixed they had my car over two weeks and still couldn't tell what was wrong with it then I bring the loaner car back and was told that I could not get another because I moved my belongs in the car and it had some pet hair in it and smelled like smoke..... WELL IF YALL HADN'T TAKEN OVER TWO WEEKS TO FIND WHAT WAS WRONG WITH MY CAR I WOULDN'T HAD TO MOVE IN YOUR CAR.... More

DISHONEST/HORRIBLE SERVICE DEPT!! This place is a JOKE! Do not waste ur time with the service department....Steve Ellason (the so called Service director) is the biggest xxxxxxxx I hav This place is a JOKE! Do not waste ur time with the service department....Steve Ellason (the so called Service director) is the biggest xxxxxxxx I have ever encountered! I made an online appointment 2 weeks prior to the planned service repairs, I listed all over that appointment a loaner vehicle would be required. When my husband arrives at 10:15am for a 10:30am appointment-all the loaners are gone! I call Darrell, had a few choice words for him and he promises one that AFTERNOON when one came in! At 4:00pm I still had not heard from Darrell so I called to follow up since their department closed at 6pm-he was "busy" so I held for him and conveniently he was just about to call me b/c someone had just returned the loaner....my husband picks up the loaner (let me mind u, it only had 6 miles on it-which tells me whoever had that vehicle before us didn't go very far!! LOL) He lied to me-he straight up forgot about us! I let that slide....went to pick up our vehicle the next day, met with the cashier informed her what I was there for. When I reviewed the print out of services completed I noticed the coupon we presented was not applied to the charges-I asked the associate if she could handle that while I return the vehicle to the loaner Dept. she said Steve would have to do it-I suggested she could handle that and I will try and locate the loaner guy. I walked all around that place looking for the "loaner guy" to return the vehicle-found him: he said our vehicle showed that it was already checked in-explained to him that I went to the cashier first (maybe she did it) he said "No! That isn't her department" Ok, well I don't know what to tell ya-he looks in a file cabinet and says "Why didn't u sign a contact?" I informed him my husband dropped the vehicle off, not sure if he did or not. He asked "who gave us that vehicle?" I informed him Darrell did....needless to say we did the walk around-done with that! Walked BACK TO THE CASHIER only to discover my coupon will not be applied b/c the services rendered at the dealership are already discontinued!!! Bahaha 😂 I ask to speak with Steve b/c I don't see on BLACK AND WHITE where these discounts are located. After multiple overhead pages and phone call attempts (a good 10-15min) I kindly explain to him the ordeal and just asked to see where my savings are exactly....he is condescending, rude, and appeared completely on the defense when I asked (which leads me to believe he is a scam artist, robbing consumers BLIND and Lord for bid, u ask to use a coupon for 10% off services that HE admitted he put on their website himself) he will attempt to bully u into believing that using a coupon would be combining the discount with other special offers! Haha This dude was comical!!! It gets better, he applied my 10% coupon off my total of $1,726.00 (which should have been about $130-$170-for the MECHANICAL repairs) but he only agreed to $79.00, but I was charged an additional $15.00 for "supplies" when that coupon was applied!!! SCAM, SCAM, SCAM!!! Never again! Don't do it! More

Basic oil change First time taking my Corvette to this dealership for an oil change. They honored my coupons and finished the job. I paid and received my receipt and r First time taking my Corvette to this dealership for an oil change. They honored my coupons and finished the job. I paid and received my receipt and right before I drove off, I went and asked a question about my in-cabin air filter that I installed earlier that morning. I popped my hood open and my hydraulic hood struts NO LONGER WORKED! They never bothered to tell me which angered me! You can't finish an oil change and not notice that!! They made me pay for the parts (I had to argue some more to get them to lower the price!) and they installed them right then and there. Never going back again!! I understand about wear and tear, but to not tell someone about a problem is wrong. They worked fine when I installed my in-cabin air filter a few hours before...Very shady. More