Young Chrysler Dodge Ram

HORRIBLE SERVICE department experience Made a phone call to find out the status of my warranty. I was told my Jeep was Canadian and had no warranty. Seriously? I took my car to the service Made a phone call to find out the status of my warranty. I was told my Jeep was Canadian and had no warranty. Seriously? I took my car to the service department where I got to speak face to face with the snarky person on the phone. After a horrible 20 minutes including a gentleman being told his warranty was expired (September) and him arguing he bought the car in February and still had 5 months (so I was not the only one being treated badly). I finally said - you are not the only dealership, I am going somewhere else. I left and went to Larry Miller in Riverdale - and was treated awesome. I would never buy a vehicle from a place with a service department that is this bad. Will NEVER go there again and will warn friends to avoid this place. The mechanics might be fantastic but I never got past the service desk. More

The worst ever experience My brother and his wife 1st attempt trying to negotiate a reasonable selling price and the sales manager Rob threatened him and called the police. I c My brother and his wife 1st attempt trying to negotiate a reasonable selling price and the sales manager Rob threatened him and called the police. I called and spoke with the Sales manager the next week and explained the situation and he said he would sell him the vehicle, so my brothers Wife spent all day with the dealership and the Credit union getting everything done finalized, and after driving 1hr to their dealership the sales man Jeromy shredded the sales documents smirking in front of them saying he would not sell them the car and they would have to come back tomorrow and pay more if they still wanted it. Laughing at my brother and his wife who is having a already hard pregnancy. WOW!!!! I do not know what to say to this..... More

Above and Beyond My experience was nothing but positive while buying my Jeep here. From friendly employees, no pressure, relaxed atmosphere, and none of the "game play My experience was nothing but positive while buying my Jeep here. From friendly employees, no pressure, relaxed atmosphere, and none of the "game playing," I have nothing but good things to say about this place. In addition to the friendly people, Bryce, the gentleman that assisted with my sale, saved me an extra 6k over what the neighboring dealership could offer and went above and beyond trying to find me the best interest rate available. If you are at this dealership, ask for Bryce, he's the BEST!!! Thank you Layton Hills! More

DESPICABLE This dealership sold me a vehicle that was unsafe to drive. My husband drove the vehicle approx; 10 minute down the highway ...he was almost in a se This dealership sold me a vehicle that was unsafe to drive. My husband drove the vehicle approx; 10 minute down the highway ...he was almost in a serious car accident. The truck had some SERIOUS death wobbles, not just once but 4 times in less than 20 minitues! I've never seen anything like this before. The truck looked like it was having a "grand-mal seizure". Other drivers were swerving off the road, hitting their brakes to avoid being hit by the truck we just bought from Layton Hills. He took the vehicle straight back to the dealership. Ron and the GM said they would tear up the contract and return our $50 for gas that we put in the tank... Never happened. ..just a bunch of run around, lies, never returning our messages, not calling back when they said they would, and not voiding out the contract and returning our money like Ron and the GM said they would several times. 2 weeks later, I got the CEO (son of owner) involved. No different than the GM...unprofessional and RUDE!! The cotract was voided however, the CEO refused to return the $50. This dealership is dishonest, unprofessional, Liars & Crooks. They would rather lose a customer than to return $50 that does not belong to them. What's that tell you about their Reputation, Business and Customer Service? And even sadly, we drove all the way from Reno NV. The very kind salesman Mark who assisted us in the sale, ask Ron and GM if they would get us a room after the long drive from Reno and they said, No. Drive all that way to buy a truck that is unsafe to be on the roads and should had never been sold. Take some responsibility for your wrongfully doings. Mark, I hope you have moved on to a dealership that is loyal and honest to their customers. Also, I was told by the CEO (son of owner), if I posted my experanice with this dealership, that he would get an attorney involved. Really now... is that appropriate when your in the wrong? I would had loved to talk to his father as I requested several times, but was told No! Who knows, maybe he would had done right by his customers. More

Professional, friendly and helpful. Overall Excellent . Found everyone to be helpful and honest. If Bryce didn't know the answer he would say so and find out. Definitely would recommen Overall Excellent . Found everyone to be helpful and honest. If Bryce didn't know the answer he would say so and find out. Definitely would recommend More