Young Kia

My Young Kia experience I’ve dealt with Young Kia in Kaysville, Utah since I purchased my 2012 Kia Rio back in 2011, so I feel that I’m fairly well acquainted with the compan I’ve dealt with Young Kia in Kaysville, Utah since I purchased my 2012 Kia Rio back in 2011, so I feel that I’m fairly well acquainted with the company. I traded up to my beloved Kia Forte 5 SX two years ago; this car and Young Kia’s competent service department comprise the majority of my experience. On February 18th, 2016, my wife drove home from work with the hope of preparing me a wonderful birthday dinner. On her way home at 7:30pm, my wife hit a pothole which flattened both driver’s side tires. She called me immediately. I wrapped up our 2 year old son and went out there to trade cars with her so she could come home and start cooking. I got the tire repair kit out of the trunk but suspected that the pothole had blown out the sidewalls. Sure enough, the pump just blew air out of the sides of the tires, so I just sat and waited for the tow truck to show up. After about two hours, I decided to deal with everything in the morning and I had my wife come bring me home. The next morning, I called my friend Donald Alvary, a Service Manager at Young Kia, and it’s a good thing I did. Don told me that, because my Forte had less than 60,000 miles, I could have it towed to the dealership for free! He also recommended that I contact my insurance company as soon as possible to begin a claim and see about a rental car, which my policy covered. I hadn’t even considered any of these options, and I doubt any other repair shop would have offered such advice! I follow Don’s suggestions, and get my car to the dealership. Later that afternoon, Don calls me and tells me that he has to order two new wheels and tires, obviously. He asks me if I contacted my insurance company and whether I had a rental or not, which I had. Don apologetically admits that the wheels would take a week to arrive at the dealership, unfortunately, but my Forte 5 SX is a special car, so I expect some complications. On Monday, Don met with the insurance adjuster and went over everything together. By Friday, my car was repaired. I paid the difference on my bill (i.e. my deductible), and that was it! Quick, easy, and painless! I am simply amazed at how simple Don made the entire process for me. This entire affair had “nightmare” written all over it, but he offered me the advantage of his years of experience and his customer service focus and made this a wonderful experience. I’m sure it’s just “all in a day’s work” for Don and his team but this is what makes a difference to people like me, people who will come back for service in the future and eventually buy another car. That is my Young Kia experience! More

new car purchase Scott Garner our salesman. was very knowledgeable and GREAT to work with.The whole staff was very easy to work with and personable. THANKS SCOTT . Scott Garner our salesman. was very knowledgeable and GREAT to work with.The whole staff was very easy to work with and personable. THANKS SCOTT . More

Travis did a great job during the buying process Travis took care of us. he answered all our questions, if he did not know he found the answer. Travis went so far as to br during the buying process Travis took care of us. he answered all our questions, if he did not know he found the answer. Travis went so far as to bring a car to us when he found a car that he thought we might be interested in. even after the sale he has been very helpful. thanks, Travis, for making the purchase of a car not quite so terrible. (sorry Travis I don't remember your last name and I don't have your information in front of me while filling this out) More

Car serviced Mckay was so willing to help fix my car without hesitation or any questions, even though it was an hour before they closed. He had a rental ready and Mckay was so willing to help fix my car without hesitation or any questions, even though it was an hour before they closed. He had a rental ready and paid for, for me before he even had my car in his possession. More

great customer service Anytime I come in to get my car serviced or fixed, I am treated very well. I receive Excellent customer service and they are very knowledgeable. Anytime I come in to get my car serviced or fixed, I am treated very well. I receive Excellent customer service and they are very knowledgeable. More

Amazing service! Not yet ready to purchase but the service is great! We really enjoyed working with Travis. He was willing to spend all the time we needed. Not yet ready to purchase but the service is great! We really enjoyed working with Travis. He was willing to spend all the time we needed. More

Best Experience I've ever had I purchased my Kia Sorento from Aaron Hancock at Young Kia. He and the team at Young Kia took great care of me. They helped me find the vehicle that I purchased my Kia Sorento from Aaron Hancock at Young Kia. He and the team at Young Kia took great care of me. They helped me find the vehicle that fit my needs. I ended up buying a new 16 Kia Sorento SXL, it's the nicest vehicle I have ever owned. More

AMAZING! I had questions that seemed like they had no answer until I talked to Holly Boerstra! She is a great asset to the company and I will forever be loyal I had questions that seemed like they had no answer until I talked to Holly Boerstra! She is a great asset to the company and I will forever be loyal to the dealership! More

Sper experience My experience purchasing a new Kia Soul from Young Kia was outstanding. McKay and Aaron were so willing to address each of my concerns and questions My experience purchasing a new Kia Soul from Young Kia was outstanding. McKay and Aaron were so willing to address each of my concerns and questions regarding the vehicle. The follow up from the dealership has been amazing as well. I would highly recommend Young Kia to anyone interested in purchasing a dependable vehicle from informed , friendly, well-trained representatives. Gaylon Howell More

Purchase of vehicle My experience in buying a new vehicle was very good. I was anxious and everyone was very understanding, patient and there was no pressure to purchas My experience in buying a new vehicle was very good. I was anxious and everyone was very understanding, patient and there was no pressure to purchase. Since the purchase Mr. Gittins has been helpful far beyond what I would expect. I am very happy that I decided to go to this business. More