Young Mazda

Waited 6+ weeks for a car. I got a call from the dealership that the car was in and I had to make an appointment to pick it up. They also told me that they wanted to reevaluate my trade in. When I g dealership that the car was in and I had to make an appointment to pick it up. They also told me that they wanted to reevaluate my trade in. When I got there I went to look at the car. The car was hit and nobody at the dealership noticed it. There was White paint and a scratch on a red car. When I brought it to the sales managers attention he sent a detail person to address it. They were able to remove the white paint but not the scratch. The sales manager told me that they can wet sand it and it would be fine. I told him no because that will compromise the integrity of the clearcoat. Then I was told take the car then I can make an appointment with their body shop for repairs and bring the car back. I was not doing that. I understand that car dealerships frequently do these types of repairs. My issue was that they tried to hide it from me. If I had seen this after I left I am pretty sure that they would have told me it was fine when it left here. After getting loud in the show room they agreed to get me another car. Never got, sorry this happened, sorry for your inconvenience, NOTHING. The red cx30 vin number ending 36723 was put on the website for sale immediately I doubt that it was probably repaired. As time went on I had lost my trust in the dealership and requested my deposit refunded. No one returned my emails or phone messages. I went to the dealership to get my deposit back. I am still waiting for them to process it 4 days later as of this writing.I will most likely start a credit card dispute over this. Had the dealership contacted me prior to my arrival and told me the car was damaged and that they would make it right to my satisfaction and stuck to the original agreement this would most likely be a 5 star review. Conducting business in this fashion shows a total lack of integrity from the sales manager and the dealership. More

Michael Graziano was awesome! Extremely helpful! Showed me exactly what I wanted and even helped me set up my personal settings in my brand new Mazda CX-5 after purchasing cause it has so many new features me exactly what I wanted and even helped me set up my personal settings in my brand new Mazda CX-5 after purchasing cause it has so many new features! More

Wouldn't recommend I bought a used Mazda5 from this dealership, It was newly inspected by them. I took it back a year later for their "free" inspection and was told it n I bought a used Mazda5 from this dealership, It was newly inspected by them. I took it back a year later for their "free" inspection and was told it needed extensive work to pass, including some exhaust issues and suspension problems. Amazing how that all popped up in my first year with the vehicle. I wouldn't buy from them again, and wouldn't recommend you do either. More

Inspection The entire experience was smooth, timely and reasonable. The individuals that helped me were courteous and very knowledgeable. The timing both in and The entire experience was smooth, timely and reasonable. The individuals that helped me were courteous and very knowledgeable. The timing both in and out were punctual and the bill was fair. Thank you. More

Friendly and Efficient The staff in the service department are professional, efficient, and friendly to us. It is refreshing to talk with individuals who strive to do their The staff in the service department are professional, efficient, and friendly to us. It is refreshing to talk with individuals who strive to do their utmost best for their customers. More

Excellent introduciton to Young Mazda Having taken five test drives over the past three weeks with a view to purchasing a new car, I decided to buy a Mazda. Due to a communication issue w Having taken five test drives over the past three weeks with a view to purchasing a new car, I decided to buy a Mazda. Due to a communication issue with a Mazda dealer two miles from my home, I found Young Mazda on line and paid a visit. Worked with Stefano and felt he had a better knowledge of the product I was looking at than any of the other reps did on their cars that I worked with at the other dealers. Not only did he know the product, he controlled the presentation, had a good knowledge of cars generally and was professionally sociable. At the appropriate time I was introduced to Steven Garcia, Sales Manager. He, too, left me with a good impression. Now, I made a counteroffer to the Mazda dealer near my home and felt they did not respond timely enough. While I was at Young's, they left a message accepting my offer. Consequently, feeling obligated to honor my offer, I purchased the car from the dealer which was only two mile from my home. Despite being twenty miles away, I would give Young's Mazda strong consideration on the basis of the performance of the two men listed. Add to that the sterling five star rating on this site, this is a winner. More

trade in and purchase We purchased a cx-5 after returning a vw diesel in 2016. Great service and easy to work with - everyone from the sales to the shuttle driver were wond We purchased a cx-5 after returning a vw diesel in 2016. Great service and easy to work with - everyone from the sales to the shuttle driver were wonderful. Definitely shop here. More

Excellent customer service by John Cascioli and Pat Forney made my buying experience amazing . I had a very bad experience with my previous car and was concerned it would happe by John Cascioli and Pat Forney made my buying experience amazing . I had a very bad experience with my previous car and was concerned it would happen again. I was so relaxed and every detail was explained. No surprises. There are still honest people out there that want to help. More

great experience I bought a used Mazda. It was as described. No surprises. The salesman was honest and helpful. I would highly recommend them. The car was almost I bought a used Mazda. It was as described. No surprises. The salesman was honest and helpful. I would highly recommend them. The car was almost perfect More