Young Subaru

Despicable tactics Absolutely would NOT recommend this dealership. They stripped off accessories that were on the car AFTER our price negotiation, and did not inform us Absolutely would NOT recommend this dealership. They stripped off accessories that were on the car AFTER our price negotiation, and did not inform us of this. We only found out when we asked about those accessories (touted as things that "we install on every car we sell") and were told that since we didn't pay for them, they were removed. I have email exchanges from the Internet manager (Amy Phippen) stating only that the COST of those accessories was being removed from the negotiated price, as they weren't something we'd have normally included. Brandon Walker then took over the negotiating. We negotiated in good faith that the car was intact exactly as advertised and originally listed throughout our negotiations, and based our target price on that. To find out that they stripped those off while we were signing papers is absolutely unacceptable, a low-class move to try and save a few dollars after the fact. Despicable tactics, and we will never set foot in this dealership again, nor would we recommend them to anyone. We were delayed and kept waiting well over an hour after completing paperwork while they removed these options, and never ONCE were we told why our car was delayed, only, “It should be ready in just a few more minutes.” This after they had assured us FIVE HOURS prior that the car would be pulled up and waiting when we arrived (the ONLY thing that needed to be changed was adding splash guards). After the fact, Brandon will only insist that HE never discussed including those options, ignoring the point that Amy did, and those options were ON THE CAR, only removed AFTER the negotiations. Even our original salesperson, Zach Breeden, thought we had those options on the car as we drove off the lot that day. Brandon refused admit any complicity in this, nor try to remedy anything, only trying to place the blame on us. Brandon Walker ruined Young Subaru’s reputation in one fell swoop, and sullied our opinions of everyone involved, even those who were actually quite informative and helpful. And sadly their reputations will suffer as a result. We love our two current Subaru vehicles, and we'd buy a Subaru again in a heartbeat. But we will NEVER consider Young Subaru again. More

2018 Crosstrek Friendly, not to pushy!! Would recommend!! One improvement would be a single point communication after the sale, I got emails, messages from numbers f Friendly, not to pushy!! Would recommend!! One improvement would be a single point communication after the sale, I got emails, messages from numbers from whom I didn't have any idea who they were!! But to much communication is better than not enough!! More

Routine check up Good communication, friendly people helped us. There was a bit of a wait, even though on early morning appointment. Offered us snacks and drinks which Good communication, friendly people helped us. There was a bit of a wait, even though on early morning appointment. Offered us snacks and drinks which was nice. More

You can’t get a better experience I have bought 5 cars with this dealer and worked with many sales people. Everyone of them provides a truly exceptional experience and goes far above m I have bought 5 cars with this dealer and worked with many sales people. Everyone of them provides a truly exceptional experience and goes far above my expectations every time. It’s so easy to work a deal with this team if people. Quin although has stood out to me. He has helped me day in and day out to get the car I have wanted for years. And at a price I can afford. Thank you Young Subaru More

Treated like we mattered! Buying our new Outback was a great experience. We were treated like a prospective buyers should be. The whole process was first rate. In addition we Buying our new Outback was a great experience. We were treated like a prospective buyers should be. The whole process was first rate. In addition we got the best deal! Thanks Young Subaru. More

Great Service Center, Comfortable Waiting Area Young Subaru’s service center has competitive rates, offers many coupons, and has a very comfortable, clean waiting area and friendly staff. I take a Young Subaru’s service center has competitive rates, offers many coupons, and has a very comfortable, clean waiting area and friendly staff. I take all my vehicles there, both Subaru and non-Subaru. More

SCUBARU My wife and I had an excellent experience at Young Subaru. Andy is an excellent and knowledgeable sales person. No pressure and did whatever he coul My wife and I had an excellent experience at Young Subaru. Andy is an excellent and knowledgeable sales person. No pressure and did whatever he could to get us into the vehicle we wanted. We also enjoyed the service department when we brought our vehicle in to get the extras we ordered put onto it. More

Get speedy service Gave 4 stars because you can't schedule an appointment. For someone like me who works through the service hours and pretty much has to do it on lunch Gave 4 stars because you can't schedule an appointment. For someone like me who works through the service hours and pretty much has to do it on lunch makes it tough to get the oil changed and be back on time. More

Felt at ease In the past when I bought a car I never knew exactly what my benefits were, most of the time I never saw those people again.. I was always confused ab In the past when I bought a car I never knew exactly what my benefits were, most of the time I never saw those people again.. I was always confused about the warranty and other things. But at Subaru I felt comfortable I felt like the employees were my friends and they've always been there to help me, it was a good experience and it is still a good experience eveytime i go there. I cant say enough about the service. More

Maintenance service I was pleasantly surprised at how quickly the service was completed. The waiting area was clean and comfortable. The service person was nice and helpf I was pleasantly surprised at how quickly the service was completed. The waiting area was clean and comfortable. The service person was nice and helpful. More