Younger Nissan of Frederick

We unexpectedly found ourselves needing to consider/possibly have to purchase a car this past Saturday. We went to many dealerships while my vehicle was in the shop waiting for news. Frederi consider/possibly have to purchase a car this past Saturday. We went to many dealerships while my vehicle was in the shop waiting for news. Frederick Nissan was one of the locations we stopped at. Ingrid Pfeiffer met us was we walked onto the lot and showed us some cars. We explained we really were just looking, as we had not set out in the morning expecting to be spending the day at car dealerships. She was very understanding, did not push, and more importantly did not then “dismiss” us after we explained we had no intention of buying a car that day. As we were about to test drive a car, Ingrid also impressed us with her knowledge of the car, and answered any questions we had right off the bat. She knows her Nissans. We did enjoy the car and it is a consideration for the future. Actually, today I was talking to co-worker about the experience we had Saturday with finding ourselves having to shop around and talked about my experience from very rude car sales person we encountered to the great sales person (Ingrid). I actually gave her Ingrid’s business card, as she is shopping. (Hope she stops by!) Ingrid also followed up with a phone call, I think maybe on Monday?, to ask if there were any questions and to check in. No other sales person has called back from any of the other dealerships – another plus for Nissan. I have had a crazy work week and hadn’t gotten back to her. I then noticed I was getting calls from time to time from a number I didn’t recognize, with no message. This evening I finished my project and decided to call back the number. It was Frederick Nissan customer service survey, following up on my experience at the dealership. Frederick Nissan knows how to follow up with, I assume current customers, but also potential new customers. Another plus for Frederick Nissan. My suggestion though with the follow up survey calls for potential new customers, would to please leave a voicemail – at least the first time that a call is made. Personally it’s frustrating if I can’t answer a call that comes in and there is no message left, but the same number keeps calling. I want to say that for our next car purchase, Nissan will be our first stop. More

I didn't have an appt. Amanda was amazing and friendly, I zipped in and zipped out. They gave my car a bath and it was under an hour! Gotta love that! Bill Holmes knew who I was, he sold me my car and he zipped in and zipped out. They gave my car a bath and it was under an hour! Gotta love that! Bill Holmes knew who I was, he sold me my car and he spent some time visiting with me. Not often does the salesperson remember who they sell things too. Bill remembered my name, my children, asked about personal stuff I had told him when I brought my car. He is truly a wonderful man! Treat him well! More

I wasn't originally set up to work with Jeff but the guy I was SCHEDULED to work with that morning took the day off. I guess I can understand this, if you need a day then take a day; but don't set up an ap I was SCHEDULED to work with that morning took the day off. I guess I can understand this, if you need a day then take a day; but don't set up an appointment for it. Jeff stepped right up to the plate and was very friendly and easy to work with. He found us exactly what we were looking for and made everything very painless. There was some slight haggling over a trade-in price but Jeff got things worked out as I asked for. From walk in to walk out took under two hours with the new keys in hand. I was recommended to the dealership and I strongly recommend them to anyone else on the market. Make sure to have Jeff show you the coffee machine while you're there! Thanks again to the staff of Frederick Nissan; I'll be back. More

I understand that yesterday was Jess' 2nd day on the job. She did a great job explaining everything to me and helped me make the right choice in what services to proceed with. She did a great job explaining everything to me and helped me make the right choice in what services to proceed with. More

Frankly I was shocked and so was my husband when he got home. First of all we bought the part for our car from Nissan, and by the advice of the dealership (the one in Sterling) they said we could easily p home. First of all we bought the part for our car from Nissan, and by the advice of the dealership (the one in Sterling) they said we could easily put the part on. Once we received the part my husband felt very uncomfortable so we scheduled the appointment with Frederick Nissan since I am there in Frederick more frequently. Anyway we also had a tail light out which we also had the part for. So we took the Quest to get the cup holder installed and the light bulb replaced, and in addition we had our back wiper replaced and ordered a new remote control from the Frederick location. Now they are doing all the items we asked (very happy with that). Now the bill comes not so happy, come on guys you charged me $49,98 to replace a bulb that I bought, another $49.98 to install the cup holder(I do not have a problem with the cup holder price). It is really hard to swollow $50.00 for a light bulb!!! How would you feel?? I might understand if that was all I was having done, but I also purchased the windshield wiper and arm assembly at $58.81, and new remote at $126.00, so I kind of feel I was ripped just a little bit. I did by the way call the Sterling location who told me that they would have charged me for the cup holder install, and the new items I purchased but would have put the bulb in for no cost since my car was getting the rest of the work done. So I walking in the door felt this might be a dealership I would return too, but I truely amd giving second thoughts that maybe Sterling is the way to go since they are a little more economical, have to watch the pocketbook!!! Oh, I did question this to the cashier, she really could not answer for the pricing, she was very nice though. This was my very first negative result from any car dealer I have been too. More

I purchased and had new tires installed at Sears and in the process they determined they needed to replace one of my TPMS sensors but when complete, they also determined they did not have the appropriate e the process they determined they needed to replace one of my TPMS sensors but when complete, they also determined they did not have the appropriate equipment needed to register the new sensor to the Versa body control module (BCM) as needed. I then contacted Frederick Nissan and spoke with John Konstandinidis who provided me with the cost, scheduled me in to do the work and when I brought the car in, the work was done within 25 minutes and I was on my way. I think it worth mentioning that I was particularly pleased that the service department did not make any attempt to get me to do any additional kinds of maintenance at that time, something that I have experienced in the past and found quite annoying. More

EVERYTHING IS GREAT. HOWEVER, WHEN DOING A FINAL CLEAN BEFORE PRESENTING TO THE CUSTOMER SOMEONE NEEDS TO CHECK THE CAR OVER. THE WINDOWS WERE TOTALLY SMEARED AND HARD TO SEE OUT. AND ONE PIECE, LOWER DR BEFORE PRESENTING TO THE CUSTOMER SOMEONE NEEDS TO CHECK THE CAR OVER. THE WINDOWS WERE TOTALLY SMEARED AND HARD TO SEE OUT. AND ONE PIECE, LOWER DRIVER SIDE REAR WAS LOOSE. WHEN WE CAME IN TO HAVE THE CAR SERVICED THE SERVICE TEAM WAS VERY PROFESSIONAL AND FIXED THE LOOSE PIECE. BILL HOLMES IS AN OUTSTANDING SALESPERSON. MY WIFE AND I ENJOYED WORKING WITH BILL AND MEETING WITH NICK, MIKE AND ED. YOUR POPCORN IS GREAT! THOUGHT I WOULD THROW THAT IN. HOWARD LEVINE More

Came in for oil change. Gary notified me of the recall on my Pathfinder. With my concurrence, they proceeded with the completion of the recall repairs. Both Gary and John were extremely polite and helpful th my Pathfinder. With my concurrence, they proceeded with the completion of the recall repairs. Both Gary and John were extremely polite and helpful throughout the experience. More

Today, my wife and I purchased a Murano from Frederick Nissan. The level of customer service at this dealership is commendable. It is without doubt the best of the best. We were treated fairly and pro Nissan. The level of customer service at this dealership is commendable. It is without doubt the best of the best. We were treated fairly and professionally by our sales representative Pablo, by James Anderson and our F&I representative Wendy. Each were wonderful. We even had the opportunity to speak with Steve Farley, the General Manager, who made it evident that the dealership is willing to go to any length to ensure all customers are completely satisfied with their experience. We could not be happier with our experience. I am impressed by the dedication to exemplary service by all at Frederick Nissan. And, the price paid for the car and the amount offered for our trade was excellent. I would highly recommend this dealership and would without hesitation purchase another vehicle from them. More