Zeigler Buick GMC of Lincolnwood

I had the sales sheet with the agreed price. Dealer called me hours before I was to pick up the vehicle. They said they wouldn't accept outside financing (which I secured through my own bank a Dealer called me hours before I was to pick up the vehicle. They said they wouldn't accept outside financing (which I secured through my own bank at a great interest rate). I was told I needed to use their internal dealer-sourced financing. It has wasted my time and my banks time. They need to say this upfront and not days later and hours before car pickup More

The service dept is top tier. I'm sure they're overwhelmed by the recalls and unreliability of these GMC vehicles. After having my vehicle for a month due to a bad Camshaft (Blown I'm sure they're overwhelmed by the recalls and unreliability of these GMC vehicles. After having my vehicle for a month due to a bad Camshaft (Blown Motor); I received no loaner, and I've brought my vehicle back twice since for a New Problem. GMC & the technicians have to do better... More

generally, speaking location is perfect. The guys sitting on the desk. They are very professional respectful, but I have a reason to believe that the quality of the oil provided by the gmc a The guys sitting on the desk. They are very professional respectful, but I have a reason to believe that the quality of the oil provided by the gmc at the location is not satisfactory. Seems like a low quality. More

The service technicians here are horrendous. It took them a week to update my Google Maps and wanted to charge me $400. The Service Manager walked me to my car after I showed up unannounced to i It took them a week to update my Google Maps and wanted to charge me $400. The Service Manager walked me to my car after I showed up unannounced to inquire why it had been a week without any updates. She had me log in and updated the maps through the settings menu. She said that she couldn’t in good conscience charge me for this. Recently, it took them 6 weeks to repair something which should have taken a technician a day or two. They billed GM for 60 labor hours, which would have cost me $12,000 for a part which cost $1000 to replace. I brought my vehicle in twice because my transmission my slipping. They charged me $600 for a software update which they said would fix the issue. It didn’t…. Then they had a technician tell me that he couldn’t find an issue with the transmission, so I took it to another dealer and they immediately found that I needed a transmission re-build. I asked that dealership to purchase the vehicle from me and rid my life of this xxxx. Ziegler Buick GMC of Lincolnwood and Ziegler Cadillac of Lincolnwood are both equally horrible, and I’d recommend that people think twice about having their vehicles serviced there. For the sake of not re-hashing more bad experiences, I’ll leave my review of the Cadillac dealership for another time. More

Always a great experience with Ziegler From the day of purchase to today’s service appointment Great people in every department purchase to today’s service appointment Great people in every department More

Prompt & friendly service & accommodating. Works to coordinate scheduling for services. Service was prompt. Service writer didn’t push for unnecessary work Works to coordinate scheduling for services. Service was prompt. Service writer didn’t push for unnecessary work More

Happy with the service moment I got there I was taking care of not happy with the ride back-and-forth to my home that became complex because you’re using Uber versus their personal customer care Pick up a care of not happy with the ride back-and-forth to my home that became complex because you’re using Uber versus their personal customer care Pick up and drop off service Which was much better More

People from services are very professional And Rodrigo he always super helpful advisor thanks so much to doing great service ever he always super helpful advisor thanks so much to doing great service ever More

Everyone at this dealership are very professional, respectful, extremely accommodating, I been a loyal customer for over 10 years and will continue to be one because of their service and dedication t respectful, extremely accommodating, I been a loyal customer for over 10 years and will continue to be one because of their service and dedication to customer service. I appreciate their hard work. More

I brought my 2019 Cadillac Escalade to the Zeigler Buick and GMC dealer on July 3, 2025, for a problem with my Lane Keep Assist (LKA). They said it was my Actuator and Module that needed replacement. The jo and GMC dealer on July 3, 2025, for a problem with my Lane Keep Assist (LKA). They said it was my Actuator and Module that needed replacement. The job was not done because that was not the problem. Instead, they stole parts out of my car and even attempted to steal my LoJack system. Guys, if you take your vehicle to Zeigler Buick GMC dealer service at 6900 N. McCormick, Lincolnwood. You must be very careful. These guys swapped vehicle parts that are in for service. My 2019 Cadillac Escalade, with 42,000 miles, drove like a 1978 Chevy Tahoe after the service. They cracked my differential pinion seal and swapped my front upper control arm with another vehicle. These lowlifes even try to steal my LoJack system. I brought the incident to Robert, the incompetent, clueless service advisor, and his response was “I will find you a loaner” as if a loaner was the problem. They even scammed the warranty company for $933.97 for the service they did not perform. STAY AWAY from this dealership. They are criminals! More