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Zeigler Buick GMC of Lincolnwood
Lincolnwood, IL
495 Reviews
Thank you for making your way to Zeigler Buick GMC Of Lincolnwood, your certified Buick GMC dealer serving drivers throughout Lincolnwood and the surrounding areas. At our dealership, you’ll find a solid selection of new vehicles for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Zeigler Buick GMC Of Lincolnwood in Lincolnwood today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at 847-744-8271.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 495 reviews
May 30, 2023
The dealership is nice however the service was terrible. I needed my tires rotated and one tire patched. It took three hours. The wheel on the patched tire was left with significant oil residue. And the pa I needed my tires rotated and one tire patched. It took three hours. The wheel on the patched tire was left with significant oil residue. And the patched tire wasn’t patched. I drove home only to find it low on air the next day. I’ve since got it repaired by a different professional because I can’t trust the service at the dealer. More
by michael_a_ericson
Helpful May 22, 2023
Hi, I recently purchased a car from Ziegler in early March. First, I'd like to say this was my first time buying a car, so I was very naive and definitely shouldn't have made the purchase. And thank y March. First, I'd like to say this was my first time buying a car, so I was very naive and definitely shouldn't have made the purchase. And thank you to Angela, the title clerk, for being consistent with communication and getting my tags, registration, etc. to me asap. Carlos was the salesman I dealt with, and he wasn't the best; not only did he blatantly lie to me, but he also made me sit around all day for the car. I landed in Chicago sometime around 12 o'clock; the driver got to me 30 minutes after landing, and eventually we made our way to Ziegler. I'm sat down and sit for about 15–30 minutes, and then I'm introduced to Carlos, who shakes my hand and sits me back down for an additional hour and claims they are "readying" up the car. The car is brought out front, and I take a look at it. I like it and drive it, and it performs well. I get back to Ziegler and explain how I feel about the car, I negotiate, and we settle on a price. Carlos and the finance guy have me wait on them until 8-9 p.m., and I'm finally out the door. Throughout the whole process, I get to Zeigler sometime late in the afternoon and end up leaving at 9. My whole thing with this is that Carlos knew that I was coming that day and that I was there to buy the car, yet he still had me there for 9 hours. Keep in mind I hadn't touched food the entire day, and I'm irritated. Fyi: I paid zeigler 3,500 down on the car; they had 500 already and needed an additional 3,076, so I gave them 3,100, and they said they'd send me a check for 24 dollars, and still to this day I don't have my 24 dollars. Also, Carlos told me that I don't need to get my car inspected because it has already been done in the state of Chicago, so I don't need to get it done back in my state. He lied, and I had to get my car inspected here for 85 dollars. They also claim to have done some 170-point crap inspection on my car and also told me I have a 500-mile powertrain warranty, which is important for later. So, I leave Ziegler and am back en route to home (10 hours away)1. I messed up on my side; I didn't check the heat before I left, and what do you know? The heat doesn't work in the car. So much for a 170-point inspection, right? Originally, based on the time I was supposed to be back en route to home, I would've got home sometime midnight, but Ziegler took 8 hours + for a sale, so I have to stay the night out someplace. Keep in mind, this is Chicago, and it's freezing and I have no heat. If I had heat, maybe I could've gone the whole way, but I couldn't, so I stay the night out and get back on the road sometime 10am the following day. At this point, I have 700 miles left (6h 50m) and I get an alert on my dash: "coolant level low. replace or add coolant." I call my dad and ask what to do. I get to the nearest Auto Zone and buy coolant. I top it off and get back on the road. Eventually, this happens about three more times, where it pops up the alert, I top it off, and I'm backed out. The fourth time, the hose completely blows off, and I have to get the car towed. NOW Keep in mind I have the "powertrain warranty" from Ziegler for 500 miles; at this point I've driven only somewhere around 350+ miles, and I call Carlos about 7 times, and finally his clown self picks up and tells me there's nothing he can do at the moment. I explain to him that I've only driven between 300 and 400 miles and that the warranty is still in effect, and he says, "I don't know, my brother, some help, am I right? So I have to get my car towed, which was 324 dollars. I leave my car in Ohio for service at Brunswick Volkswagen for the AC and the coolant hose, which totals $408.74. I tell Carlos about the price of that and send him my receipt from Brunswick VW, to which he says to me, "Received and forwarded. I'll let you know when I know something!" ...I never hear back from Carlos. in summary: warranty is b.s, 170-point inspection they claim is BS, They haven't given me More
by shayt1703
Employees Worked With
Some finance guy with a raspy voice, Carlos Murga
March 30, 2023
we drive all the way from Watertown, Wisconsin to Lincolnwood. We purchased the 2022 Escalade Esv. I love the new body style. I worked with Carlos. He gave us the best deal possible Lincolnwood. We purchased the 2022 Escalade Esv. I love the new body style. I worked with Carlos. He gave us the best deal possible More
by Brian
Employees Worked With
Carlos Murga
March 29, 2023
After going to endless dealerships and not being able to get approved and leave with a car, Carlos definitely changed that outcome. I can’t believe I was able to leave with a new car get approved and leave with a car, Carlos definitely changed that outcome. I can’t believe I was able to leave with a new car More
by Thomas
Employees Worked With
Carlos Murga
March 25, 2023
Clean place, staff very friendly and knowledgeable. Bought my car last year and every time I go I find the same efficient and fast people. Robert helped answer all my questions. Bought my car last year and every time I go I find the same efficient and fast people. Robert helped answer all my questions. More
by arjula
Employees Worked With
Robert - Service assistance
March 05, 2023
Like most other reviews, these people are crooks and scam artists who would rather waste a customer's time than sell a car. After chasing answers for 4 days, I finally reached the general manager and asked f artists who would rather waste a customer's time than sell a car. After chasing answers for 4 days, I finally reached the general manager and asked for wire transfer instructions to purchase a car that they've had for 4 months. Low and Behold, "someone" just happened to put a deposit on the car but if I was willing to pay more than them the car can still be mine. I wasn't born yesterday. 2 weeks later and surprise surprise, the van is still for sale. Places like this disgust me. More
by Todd
Employees Worked With
Dan Allaire
March 03, 2023
Buyer beware. Our salesperson was very nice and professional. He also had a trainee who was the same. My wife and I arrived at the dealership and found the 2019 Our salesperson was very nice and professional. He also had a trainee who was the same. My wife and I arrived at the dealership and found the 2019 Honda Odyssey that we were looking for. Car Gurus showed that the price had been dropped $1,430 down to $32,994. This was a 3-hour drive from our home. We had several dealers listed on our to do list with this amount of drive time. The vehicle was dirty, outside and by the front door. Car Gurus showed that the dealer had it 12 days at this point. The vehicle was also missing 2 head rest, owner’s manual, headphones and remote for the entertainment center. My salesman went between us and his manager several times. A slow process. Finally, the price listed was shown with 2 dealer add on’s at $2,000 apiece. I told the salesman no add on’s. He came back with his manager. The manager said that we had to have one of the add on’s called LoJack, a vehicle tracker if the car was stolen for $1,995. I insisted no. He then said he had to talk to the General Manager. No sale. We walked out. Sad to say this dealer was more interested in profits than happy customers. More
by tcj61982
Employees Worked With
Rob Ross-salesman, George-manager
February 10, 2023
Carlos M. & the complete Ziegler financing team + management are honest, dependable, & Dedicated to the customers. & the complete Ziegler financing team + management are honest, dependable, & Dedicated to the customers. More
by TiffanyJ
Employees Worked With
George & Mr. Castle , Carlos Murga
