Zeigler Buick GMC of Lincolnwood

Worst service experience. Vehicle was dropped off with an online appointment for an oil change, alignment, and warranty work. When I called to confirm the appointment and request a loaner I was told there wa online appointment for an oil change, alignment, and warranty work. When I called to confirm the appointment and request a loaner I was told there was no appointment and the online system is not working. Since I had the day off and the online appointment slated for 2 weeks, I dropped the car off after the service manager Yazmin said I could keep the appointment but a loaner would not be available until a later date. Spoke to Rafael and left the car with him. He said he would contact on Monday with an update. Fast foreword to Friday, a week later, says issues are due to a bad battery. I then asked for the results of the battery test. No response. Fast foreword 10 days, 18 days since drop off. I ask for an update via email. At that time I cc managers on the thread. Lo and behold! A response! He then says they will START??!? addressing the issues. He then proceeded to ask clarification questions about the initial concerns. 18 days later…. Follow up emails continue up to 9:30 am the following day (day 19) The next morning around 9:45 on day 19, after speaking with Yasmin the service manager with Rafael in the room I asked when the car will be done. He says it’s ready to go. Crazy since he was asking follow up questions less than 15 min ago. Proceed to pick the car up that afternoon to see that all of the issues I had are normal or attributed to the battery being bad. Funny how that is since he responded in earlier emails that they had to remove and replace the hvac motor. Seems like they were just done dealing with me. On the up side I know for a fact that the oil change was completed because my light tan interior was now a few shades darker. Now I’m awaiting some sort of response form any manager. Follow up emails have been sent to the general manger Ken, Service manager Yazmin, and CME manager Ralph. Keep in mind it has only been 48 hours, I may have to wait the 10 days to get a response……. More

Like to give a big thanks to Alonzo. He made buying my new vehicle less stressful and worked with me to get the right deal for my truck. new vehicle less stressful and worked with me to get the right deal for my truck. More

Great service provided by David. He was courteous, prompt and friendly and friendly More

Nick was excellent to deal with. Our daughter was a first time buyer and Nick made her feel very comfortable. time buyer and Nick made her feel very comfortable. More

A great car salesman knows how to listen very closely to what car buyers are saying with both their words and their body and then using that information to sell them cars. Confidence and Ego: Confidence can what car buyers are saying with both their words and their body and then using that information to sell them cars. Confidence and Ego: Confidence can go a long way to helping you achieve your goals and especially when selling cars. More

Fady was an outstanding car salesman helped me with my purchase at zeigler auto group in Lincolnwood knew everything about my car the cars and made my buying experience pleasant. purchase at zeigler auto group in Lincolnwood knew everything about my car the cars and made my buying experience pleasant. More

I am not happy at all. After a fays work, I drove an hour in traffic to pick up my Truck after servicing only to be told my truck wasn't ready andI didn't receive a courtesy call because the day was hectic a in traffic to pick up my Truck after servicing only to be told my truck wasn't ready andI didn't receive a courtesy call because the day was hectic and got away from the service department. I still had to drive home another hour which was a waste of my evening. More

I JUST WANT TO SAY THANK YOU TO JOHN NAVARO, THANK YOU,BETTER DEAL THAN INTERNET PRICE. GOD BLESS YOU. WISH THERE WERE MORE LIKE YOU YOU,BETTER DEAL THAN INTERNET PRICE. GOD BLESS YOU. WISH THERE WERE MORE LIKE YOU More

Nice, inviting showroom. Friendly sellers. very good customer service. They also have sale specialist that speak spanish. great car selection. Very good experience. John was very helpful. customer service. They also have sale specialist that speak spanish. great car selection. Very good experience. John was very helpful. More

Navarro was very knowledgeable, and courteous and patient w/u w/u More