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Zeigler Cadillac of Lincolnwood - Service Center

Lincolnwood, IL

4.5
565 Reviews

565 Reviews of Zeigler Cadillac of Lincolnwood - Service Center

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August 30, 2025

Staff was efficient & kept me well informed throughout repair. Appointment was easy to schedule and didn’t wait long. More

by MAGGIEWRENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Longoria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Zeigler Cadillac of Lincolnwood responded

Thank you for your feedback, Maggie! We're glad to know that our team kept you informed and the scheduling was smooth at Zeigler Cadillac of Lincolnwood. Your support means a lot to us!

August 30, 2025

The employees were very nice. The technicians serviced the issue with my vehicle, and they worked with my warranty company. Yasmin was very polite and professional and she worked More

by Dimitri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yazmin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Zeigler Cadillac of Lincolnwood responded

Dimitri, we are pleased to hear that Yasmin and our team gave you excellent service! Thank you for choosing Zeigler Cadillac of Lincolnwood and for sharing your feedback!

August 30, 2025

Terrible, awful service all around. Waited for almost a month for a part to arrive. No loaner car available. I had to rent a car from outside for about a month for almost $1000. Final t More

by ashibhatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know whoever was involved to help me except David. Service manager is never ever useful to me for any service
Sep 04, 2025 -

Zeigler Cadillac of Lincolnwood responded

I'm truly sorry to hear about your frustrating experience. Waiting for a part and dealing with car rental expenses must have been incredibly inconvenient, especially without consistent access to a loaner vehicle. We strive for better service than this, so I would like the opportunity to discuss how we can make things right. Please feel free to reach out at your convenience. Thank you, Brian Coster - Fixed Ops Director - (847) 745-4232

August 29, 2025

I had the pleasure of visiting Zeigler Cadillac for the first time. The service provided was truly outstanding. The staff demonstrated exceptional knowledge and thoroughness in addressing all my vehicle's More

by Tasck2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yazmin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Zeigler Cadillac of Lincolnwood responded

Thank you so much for sharing your experience with Zeigler Cadillac of Lincolnwood! We're glad our team took such good care of you and your vehicle. We appreciate your kind words and look forward to serving you in the future!

August 29, 2025

Wade relayed my problem to the technician. Later, Wade called me to come in and then told me how to deal with the problem which is working for me so far. More

by LDONCHIN
Recommend Dealer
Yes
Employees Worked With
Wade. He was very helpful,
Sep 02, 2025 -

Zeigler Cadillac of Lincolnwood responded

Thank you for sharing your feedback! We’re happy to hear Wade provided helpful guidance. We’re here if you need further assistance. Thank you for choosing Zeigler Cadillac of Lincolnwood!

August 28, 2025

Poor communication 4 weeks to fix the car only to take it back today for a different problem that should’ve been observed before car was released The other problem is a result of repair that was made.. More

by Richterscott5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Yazmin Gomez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Zeigler Cadillac of Lincolnwood responded

It's concerning to hear about the communication issues and ongoing problems with your car. We strive for thoroughness in our repairs, so it's disappointing that this wasn't reflected during your visit. Please reach out at your convenience so we can address these concerns directly and work towards a resolution. Thank you, Brian Coster - Fixed Ops Director - (847) 745-4232

August 27, 2025

Service staff was friendly, flexible, diligent, and responsive. Normally, I don’t like going to dealerships, but in this case, the customer service alone justifies me coming back. More

by jdennis20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Abbadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Fusha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yaniel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yazmin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Longoria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Friendemic Reputation
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade is 5 star.
Aug 27, 2025 -

Zeigler Cadillac of Lincolnwood responded

We’re delighted to read that our service team made your experience a positive one! Your compliments will be shared with our team. We look forward to welcoming you back to Zeigler Cadillac of Lincolnwood!

August 27, 2025

Great service with nice staff and competent work. Fast service and notification that it was completed More

by rrottger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua? Very nice
Aug 27, 2025 -

Zeigler Cadillac of Lincolnwood responded

Thank you for choosing us and for sharing your experience with the team! We hope you will trust Zeigler Cadillac of Lincolnwood with all of your future auto-related needs.

August 26, 2025

Great quality of service. Great hospitality and very friendly. Won't hesitate to come back. More

by qa2155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ARGJEND REXHA
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Longoria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Zeigler Cadillac of Lincolnwood responded

Thanks so much for your feedback. We look forward to your next visit to Zeigler Cadillac of Lincolnwood!

August 26, 2025

Always easy to make appointment and great service overall while performing maintenance and washing vehicle More

by chriszaruszak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Zeigler Cadillac of Lincolnwood responded

We love to hear that scheduling and service are always smooth for you! Thank you for choosing Zeigler Cadillac of Lincolnwood and for sharing your support. See you next time!

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