Zeigler Cadillac of Lincolnwood - Service Center

I wanted a hitch installed on my new car. It was installed professionally and I was given a loaner while my car was in the shop. It was installed professionally and I was given a loaner while my car was in the shop. More

Not the easiest deal I’ve ever done; but after a few hiccups the entire team was involved to make this purchase happen for us . Thanks for the effort from our sales person Mateo to a nice assist on the hiccups the entire team was involved to make this purchase happen for us . Thanks for the effort from our sales person Mateo to a nice assist on the first night by Yanni, to Chuck for basically becoming our go to guy helping in all facets of this purchase and wonderful phone communication (especially with me) a true veteran to have for any issue that might arise . Lastly to John the GSM who really got this purchase going by stepping up and making the call on what Zeigler was going to do in order for this hiccup to be remedied, if not for his Immediate decision and true professionalism I know this would not be our vehicle now.Zeigler has the perfect person overseeing the show there. Thanks so much to all Tommy G. More

The team here is FIVE STAR. I’ve never had anything remotely less than exceptional customer service and maintenance. I’ve never had anything remotely less than exceptional customer service and maintenance. More

Service person, and manager, was not very kind in explaining the services /recall required. Came to pick up car, and it had been sitting outside. It wasn't cleaned. When we came and commented, they s explaining the services /recall required. Came to pick up car, and it had been sitting outside. It wasn't cleaned. When we came and commented, they said oh we could clean it now. But we had no intention on waiting. The car had been at the dealer for 4 days already. They knew we were coming to pick it up. More

Zeigler Cadillac on Lincolnwood is the worst place to maintain your vehicle if you wanna leave the dealer with something missing that cause life training 3knobs went missing from my wheels just like that maintain your vehicle if you wanna leave the dealer with something missing that cause life training 3knobs went missing from my wheels just like that after my car was left in insecure parking lot plus you get the worst customer service in town especially from Ramon Gonzalez the manager trying to call you such disrespectful words as you lying and trying to prove you are wrong More

Ramon and Josiah are the best. Thanks guys for taking care of me and the Escalade . Thanks guys for taking care of me and the Escalade . More

Horrible customer care. Never want to do warranty work. I don’t believe anyone in this entire dealer has any integrity. Never want to do warranty work. I don’t believe anyone in this entire dealer has any integrity. More

first of all am a regular client with this dealership always buying from them and servicing at the same location everything was running smooth never had any isue with the staf till yesterday may14 /2024 always buying from them and servicing at the same location everything was running smooth never had any isue with the staf till yesterday may14 /2024 ,I dropped my car for a service for the next day wich is the 15th at 9;30 am everything was ok till i called to check on my car to see if its done or not wich came in with a positive answer so I got my ride to pickup the car and about to sign my receipt then i find that they put me anote that my wheels are missing 3knobs and they replace them with a different colors then mine ,so i stepped up and tell them that my car came in yesterday and nothing missing so the manager (Ramon Ganzalez) (get in the conversation with a big attitude disrespecting me with a steriotype that you guys always came in to the dealer with something missing and trying to blame it on us and am not gonna loose couple hundreds of dollars for you guys and he will get me a quote for the knobs and make me pay for it with a disrespectful manner ) so mr Ramon first of all you should learn customer satifaction not to call them as a thief and this is not the first time that you disrespcted me .really you shoudnt be at the place to begin with am bringing my vehicle to get serviced and i pay money for that and the way you talk to me with its insane . Back to coclusion please dont take your car to this dealership dont screw your self find someone better and respect you well. More

It seems like the dealership has changed for the better. They accommodated all our requests and even picked us up from train station. They were fair in pricing and very kind. They accommodated all our requests and even picked us up from train station. They were fair in pricing and very kind. More

Ruthee at the service desk was very helpful throughout the process. Great service over all the process. Great service over all More