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Zeigler Chrysler Dodge Jeep RAM - Service Center

Schaumburg, IL

4.4
930 Reviews

930 Reviews of Zeigler Chrysler Dodge Jeep RAM - Service Center

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February 02, 2025

One of the worst service experiences I've ever had! Multiple service visits required for the same vehicle, many delays, terrible communication, zero updates, incorrect diagnostics, no loaner vehicle pr More

by kt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Hello, Your feedback is important to us. I would appreciate the opportunity to speak with you about your recent experience with our Service Department regarding the quality of communication, the multiple visits that have occurred, and the level of customer care that you have been provided with. It would be greatly appreciated if you would kindly give me a call at your earliest convenience. Best Regards, Bogdan Chmielewski General Manager (847) 882-8400 Ext 5021

January 29, 2025

Carlos treated me like family, I’m going to send all my friends and family here from now on. Thank you Carlos! You are the man. More

by justin.bachta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Villegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Woollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vonce Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraar Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Our team is glad to hear you had such a positive experience. We appreciate your kind words and support of Zeigler Chrysler Dodge Jeep RAM.

January 29, 2025

Great customer service Marco in service-Nino D the Jeep guy in sales! The whole team was awesome! More

by NINODIGIULIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Woollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Levine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Czarnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bogdan Chmielewski
Jan 31, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your positive experience at Zeigler Chrysler Dodge Jeep RAM. It's great to hear our team provided excellent service and sales assistance.

January 28, 2025

Emily Armstrong was very helpful, courteous and professional! Excellent customer service was provided & maintenance work was done promptly and well. More

by ABERMAN507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

We're glad you received excellent customer service and prompt maintenance at Zeigler Chrysler Dodge Jeep RAM. Let our team know if there's anything else we can do for you.

January 27, 2025

It is first time using this dealer. My experience was great . Jason was responsive and knowledgeable More

by MANUTIBU17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with Zeigler Chrysler Dodge Jeep RAM. We're glad to know our team provided you with great service.

January 27, 2025

I use Ziegler for service because it’s close, but over the last two years I’ve had several issues. All dealers will have less than perfect performance, it’s Jeep not Lexus but the more issues I have the h More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moises Villegas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Hello Rick, I would like to learn more about your visits with our Service Department. We pride ourselves on the high-quality standards we maintain here. I would appreciate the opportunity to speak with you about your feedback. I kindly request that you give me a call at your earliest convenience. Thank you, Bogdan Chmielewski General Manager (847) 882-8400 Ext 5021

Jan 30, 2025 -

Rick responded

I called the number above during business hours and no one answered: (

January 26, 2025

Was a good visit, got my thermometer changed out and the coolant changed. They fit me in early, since it could cause more issues it had to wait for regular appointment time. More

by ORACLE_ANALYST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Thanks for sharing about your visit. We're pleased to hear you were well taken care of at Zeigler Chrysler Dodge Jeep RAM.

January 25, 2025

This was my first time using Zeigler for my cars services. It was recommended to me by a friend who works there, Dave Ferguson. The staff was kind, professional and gave me realistic wait times. Pri More

by ALEXANDRIA.GRADISHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Villegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Woollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Ferguson
Jan 26, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Thanks for the recommendation and sharing your experience with our team at Zeigler Chrysler Dodge Jeep RAM. We're happy to have served you well.

January 24, 2025

Jason & Marco helped me with warranty work that I needed on my Keep Wrangle Sport. Would highly recommend this service Department! More

by TONYLARAMIE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Thanks for recommending our service department at Zeigler Chrysler Dodge Jeep RAM. We appreciate your feedback and look forward to assisting you again with future needs.

January 24, 2025

Everything on time and satisfactory Why the 3per cent charge for credit cards ? No other complaints More

by JWELKOMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vonce Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback. I'm glad to hear that everything was satisfactory, and I'll pass along your question about the credit card charge.

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