Zeigler Chrysler Dodge Jeep Ram of Downers Grove

They need to FIRE their service people George & Paige it took 1 whole month to fix my jeep. They diagnosed it wrong to begin with and they are very rude and don't want to do their job of having the warranty took 1 whole month to fix my jeep. They diagnosed it wrong to begin with and they are very rude and don't want to do their job of having the warranty pay for repairs instead they want to extort money from me that I paid over $3000.00 for a warranty so I would not have to pay for repairs!!!! I had to call the warranty company several times to get it paid since Paige told me she refused to do it. Very bad customer service. I will not ever have a vehicle repaired at Ziegler again, unless of course I want to wait a whole month to be without it for their screw ups. Way too many excuses of why I couldn't get my vehicle back in a timely manner. I never got a call back from the general manager either. I had to also get Chrysler involved to get them to finally do the repair work. What a joke! More

Went in for service oil. And filter I was told the apx time and were to wait the person was very polite and turns out the time was less the waiting area was clean And filter I was told the apx time and were to wait the person was very polite and turns out the time was less the waiting area was clean More

Zack helped us out! Did an awesome job!!! Dealership has very nice people, good service. Very patient Did an awesome job!!! Dealership has very nice people, good service. Very patient More

I would not recommend this Dealership! Purchased a $62,000 Durango and they didn't care about our concerns after the purchase was completed. Under valued our 2020 Charger Daytona and put Purchased a $62,000 Durango and they didn't care about our concerns after the purchase was completed. Under valued our 2020 Charger Daytona and put on their lot for nearly $10,000 more. Took a month to send in my registration. Suppose to get a $75 promo card and never received. Do not use this Dealership! They don't care about you after they get there money. More

This dealership has treated me very good. There’s been a few bumps in the road in the past but I overlooked that. There’s been a few bumps in the road in the past but I overlooked that. More

Always clean Always greeted by more than one person Always professional Service is great and never had to bring anything back Always professional Service is great and never had to bring anything back More

George Necas is the best service Tech I’ve ever seen. Always helpful. Ziegler’s mechanics are always the best too. Always helpful. Ziegler’s mechanics are always the best too. More

Purchased Ram 1500 new from this dealer in 2012 and have had all oil changes done there with prepaid package. Today went for oil change 1 left on prepaid and told it had expired in mid December and was char had all oil changes done there with prepaid package. Today went for oil change 1 left on prepaid and told it had expired in mid December and was charged for service.My oversight but will not return for service or purchase of new vehicle. No consideration for a loyal customer. More

Excellent interaction with customers. Quick and dependable service. They give you excellent feedback verbally and use a form that can be used to compare service needs from visit to visit. dependable service. They give you excellent feedback verbally and use a form that can be used to compare service needs from visit to visit. More

You had some people that I thought honestly just didn’t want to do their job at one point one of them told me why don’t you take it to Lincolnwood which is two hours back and fourth out of my way. 🤦🏻‍♂️� want to do their job at one point one of them told me why don’t you take it to Lincolnwood which is two hours back and fourth out of my way. 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️ More