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Zeigler Chrysler Dodge Jeep of Schaumburg - Service Center

Schaumburg, IL

3.3
18 Lifetime Reviews Review Dealership

18 Reviews of Zeigler Chrysler Dodge Jeep of Schaumburg - Service Center

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January 20, 2020

"Service sucks, and they lie?"

- pleasegetmycarfixed

brand new car, 14k miles on it, I'm going to describe this as short as possible, This will be our 4 or 5th time to visit the dealership for the same issue with GPS problem/antenna. It's been over 4 months now! First Visit: visited the dealer- they said, need to order new radio, antenna is fine. Second Visit: they called, we dropped the car off, to get radio replaced. (they called back at the end of the day, they said port is broken,(BRAND new radio) and they need to order new radio. (Wait time was over a month again. Third visit, pretty much happy, hoping to get the radio fixed, NOPE!, they said its the antenna now! this will be our 4th or 5th time visiting the dealer to get that sorted out. No GPS, NO XM radio for over 4 months.

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Recommend Dealer
No
Employees Worked With
don't matter
October 22, 2019

"Jeep Renegade Purchase"

- Maureen

I brought in my 2002 PT Cruiser to the service dept since the engine light went on and the car had rattling noises. After receiving a quote for repairs and learning that the car was no longer drivable, I decided to purchase a new car that day. After meeting with Oday Omar in the sales department, he recommended the perfect car for me -- a 2019 Jeep Renegade. Oday explained the purchase incentive savings and was extremely helpful in answering all questions. I picked up the car the next day.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Oday Omar, Sales Dept.
September 23, 2019

"Exellent"

- Leo

Jorge matos is a exellent person and exellent service he give us a exellent service and on the future I will be back to buy on other car from you deler

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Recommend Dealer
Yes
Employees Worked With
June 10, 2019

"Did not fix my car. Claimed it was a "jeep thing"."

- jseifert008

They had my car for almost 3 weeks and did not fix it. Claimed it was not broken and it was a lifted Jeep issue. I have had lifted jeeps before and it was clearly not right. I took it to my own mechanic and he diagnosed it a short time. The ball joints were bad and jeep was clearly not alligned. He did not even feel it was safe to drive.

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Recommend Dealer
No
Employees Worked With
jessica kallergis
May 04, 2018

"Oil Change"

- Carroo

This is not my first visit but it will be my last. I came in for an oil change and have been stuck here for over 2 hours and counting. When I brought in my previous Jeep it was even worse. The employees actually forgot I was even still here waiting. Unbelievable.

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Recommend Dealer
No
Employees Worked With
Service Manager
May 17, 2018 -

Zeigler Chrysler Dodge Jeep of Schaumburg responded

I'm sorry to hear about your poor experience. Please call our customer relations manager at 847-882-8400 Lindsay Latsko. thank you!

April 04, 2018

"Sold me a lemon"

- LemonJeep

The sale of my 2018 Jeep Cherokee Limited in September 2017 was a pleasant but annoying experience I suggest not buying on a Friday night, very loud music to get the customers "pumped" didn't appreciate having to yell to my sales person over the music and the GM refused to turn it down. I've had my truck into the maintenance department (7) different times since November 2017 because there is a wind tunnel sound coming from either my sun roof or rear hatch when you drive over 30 MPH. Every technician and the Maintenance Manager John, can hear this annoying noise but says it is "NORMAL" to the aero dynamics of the vehicle, funny I thought aero dynamics meant it keeps sound from traveling through the vehicle instead to travel around the vehicle. They won't do a recall because no one else has complained, and they have tried all the "FIXES" allowed to get rid of the sound, so I have a LEMON that Zeigler Jeep won't accept responsibility for and do what it takes to make it right !

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Recommend Dealer
No
Employees Worked With
February 21, 2018

"Service Dept was very good with Tom"

- Kathy

Tom saw that I could get my car done in a timely matter and on my way home before rush hour in Schaumburg. And I Thank him dearly.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Foret (4-A)
August 29, 2017

""Not Honorable""

- Mike

2014 Jeep GC - Was sold a package of 4 oil changes at an apparent "prepay discounted rate" of $135.00. Used 2 and the car was traded in for the 2017 GC model. Attempted to schedule an oil change w/ Julian, whom sold us the oil change package, I was asked the mileage on the vehicle and after describing that the car was traded-in, I was advised that the oil change package was not transferable and expires. To my amazement as this was not an expiration issue, I inquired "how is a prepaid oil service NOT transferable - same manufacturer, same vehicle, same motor, same oil and was for a prepaid service that has not been performed yet"? Julian's response "Hey, I'm not here to argue with you. Is there anything else I can do for you"? Seriously Julian?

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Recommend Dealer
No
Employees Worked With
Julian Keller
June 02, 2016

"Worse customer service "

- Ivette0828

I just bought my 2016 Jeep Patriot and 3 weeks later it's leaking water inside the car when it rains. Came to the dealer to make an appointment and show the where it's leaking water from and the service guy Bill tells me "what do you want me to do?" I thought it was rude but whatever. They called me the next day to verify the appointment and the guy made it for the wrong time. I come back the day of my appointment and I am waiting an no one helps me after I pull my car inside the service dock. They asked other people if they have been helped but not me!!! I tried to get this resolved ASAP since I have severe allergies to mold and cannot afford for my brand new car to get moldy inside!!!

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Recommend Dealer
No
Employees Worked With
Bill
November 30, 2015

"BAD CUSTOMER SERVICE"

- LIQUIDLOVE72

THIS IS THE WORST DEALERSHIP EVER WHEN IT COMES DOWN TO GETTING YOUR CAR FIXED IN A REASONABLE AMOUNT OF TIME! THIS PLACE SUCKS. I WILL NEVER TAKE MY CAR BACK TO THIS PLACE EVER. THESE PEOPLE HAS HAD MY VEHICLE 1 MONTH TODAY AND THE VEHICLE STILL WON'T BE FIXED PER SAY UNTIL AFTER 12-12-15. THIS PLACE WILL TRY TO RIP YOU OFF. REFRAIN FROM TAKING YOUR VEHICLE HERE. TOM IS A COMPLETE xxxxxx!

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Recommend Dealer
No
Employees Worked With
TOM FRANCISSEN
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